30-day money back guarantee

Empowering Conversations with Our Free & Pro Plans

What's included:

1 agent Manage chats with a single seat. Please note that this plan supports only one agent, so inviting multiple agents to handle chats isn't available.
Unlimited Conversations Engage with as many visitors as you like, without any chat limits.
30 days chat history Access past conversations for up to 30 days
Canned responses Create customizable, pre-written responses to frequently asked questions.
iOS and Android mobile apps Manage live chats on the go with our mobile app, available on Google Play store and App store.
Widget customization Customize your chat widget as per your brand guidelines.
Facebook Messenger integration Connect Facebook Messenger to Chatway and manage conversations within Chatway.

RECOMMENDED

Everything in Free, and:

14 days free, then $9/agent monthly This plan allows you to add multiple team members and assign specific roles, such as admin or member, to better manage your support team.
Private notes & reminders Add private notes to chats for internal reference and set reminders for follow-ups, visible only to your team.
Unlimited chat history Never lose track of conversations with unlimited access to chat history.
Live translation & multilingual widget Turn on live translation to see visitor messages in your preferred language instantly, and extend your global reach with a multilingual widget.
Email integration Create a Chatway email and manage email conversations within Chatway.
Custom data, tags and segments Organize and categorize customers by creating segments, collect additional visitor information with custom data, and use tags for quick access to conversations.
Remove Chatway branding Enjoy a more personalized chat experience by removing Chatway branding from your widget.

Trusted by businesses big and small

Compare Chatway plans

Features	FREE Plan	PRO Plan
Invite multiple agents Add multiple team members and assign specific roles.
Unlimited conversation Engage in as many live chat interactions as needed, without limitations.
Unlimited chat history Access and refer to past conversations for context and continuity. In the free plan you have 30-days history access.
Install on unlimited websites Install a live chat widget on all of your websites.
iOS and Android mobile apps Manage live chats on the go with our mobile app, available on Google Play store and App store.
Chat Management
Canned responses Create customizable, pre-written responses to frequently asked questions.
Agent custom availability Set custom availability of all agents based on their schedule.
Automated availability messages Setup automated messages for working and non-working hours.
Private notes Add private notes to chats for internal reference, visible only to your team.
Reminders Set reminders for follow-ups and important tasks.
Notifications
Email Notifications for unread chats Receive email alerts for any unread chats.

Invite multiple agents

Add multiple team members and assign specific roles.
Unlimited conversation

Engage in as many live chat interactions as needed, without limitations.
Unlimited chat history

Access and refer to past conversations for context and continuity. In the free plan you have 30-days history access.
Install on unlimited websites

Install a live chat widget on all of your websites.
iOS and Android mobile apps

Manage live chats on the go with our mobile app, available on Google Play store and App store.
Chat Management
Canned responses

Create customizable, pre-written responses to frequently asked questions.
Agent custom availability

Set custom availability of all agents based on their schedule.
Automated availability messages

Setup automated messages for working and non-working hours.
Private notes

Add private notes to chats for internal reference, visible only to your team.
Reminders

Set reminders for follow-ups and important tasks.
Notifications
Email Notifications for unread chats

Receive email alerts for any unread chats.

Mobile and desktop push notifications Stay updated with instant push notifications on both mobile and desktop devices whenever a new chat comes in
Multilingual Support
Live conversation translation Turn on live translation to see visitor messages in your preferred language instantly.
Translate widget into multiple languages Reach a global audience with a multilingual chat widget that supports 20+ languages.
Integrations & Apps
Facebook Messenger integration Connect Facebook Messenger to Chatway and manage conversations within Chatway.
Email integration Create a Chatway email and manage email conversations within Chatway.
Widget Customization & Targeting
Contact form Collect key details from visitors, like name and email, before the chat begins.
Widget design customization Customize your chat widget as per your brand guidelines.
Widget's custom visibility Control the date, time, and days your chat widget appears on your website.
Triggers Set the live chat widget to show up after certain triggers, for example,after a few seconds or scroll percentage of a page.
Page targeting Display the chat widget on specific pages or sections of your website.
Country targeting Show the chat widget to visitors from specific countries.
Analytics & Segmentation
Analytics Gain insights into support agents’ activities and live chat conversations.
Custom segments Create segments to categorize customers based on specific attributes.
Custom visitor data Collect and store additional information about your website visitors.
Tags Add labels to conversations for quick access and efficient management.

Mobile and desktop push notifications

Stay updated with instant push notifications on both mobile and desktop devices whenever a new chat comes in
Multilingual Support
Live conversation translation

Turn on live translation to see visitor messages in your preferred language instantly.
Translate widget into multiple languages

Reach a global audience with a multilingual chat widget that supports 20+ languages.
Integrations & Apps
Facebook Messenger integration

Connect Facebook Messenger to Chatway and manage conversations within Chatway.
Email integration

Create a Chatway email and manage email conversations within Chatway.
Widget Customization & Targeting
Contact form

Collect key details from visitors, like name and email, before the chat begins.
Widget design customization

Customize your chat widget as per your brand guidelines.
Widget's custom visibility

Control the date, time, and days your chat widget appears on your website.
Triggers

Set the live chat widget to show up after certain triggers, for example,after a few seconds or scroll percentage of a page.
Page targeting

Display the chat widget on specific pages or sections of your website.
Country targeting

Show the chat widget to visitors from specific countries.
Analytics & Segmentation
Analytics

Gain insights into support agents’ activities and live chat conversations.
Custom segments

Create segments to categorize customers based on specific attributes.
Custom visitor data

Collect and store additional information about your website visitors.
Tags

Add labels to conversations for quick access and efficient management.

Frequently asked questions

Can I try the Pro plan features before committing to a subscription?

Yes, you can explore all the features of the Pro plan with our 14-day free trial. It's a risk-free way to experience the additional capabilities and decide if they meet your business requirements.

Is the Free plan truly free with no hidden charges?

Yes, the Free plan is completely free and includes the specified features. There are no hidden charges.

Do you have a refund policy?

Yes, if you are not satisfied, you can contact us within 30 days of your purchase and you will get a refund.

Can I upgrade from the Free plan to the Pro plan at any time?

Absolutely! You can upgrade from the Free plan to the Pro plan at any time to access additional features and benefits.

Can I cancel or downgrade my Pro plan at any time?

Yes, you have the flexibility to cancel or downgrade your Pro plan at any time. Changes will take effect at the end of your billing period.

How does Chatway's Free plan benefit small businesses or startups?

The Free plan caters to the needs of small businesses by providing access to only a single agent for free. It offers essential features like unlimited conversations, widget customization and social media integration to kickstart seamless customer communication.

How does the Pro plan enhance customer satisfaction and support?

The Pro plan goes beyond with unlimited chat history, email integration, and features like multilingual widget, providing an enriched customer support experience that can lead to higher satisfaction and better user engagement.

What advantages does the multilingual widget bring to businesses targeting diverse audiences?

The multilingual widget in the Pro plan allows businesses to communicate effectively with a global audience by providing the widget in their preferred language. This feature is invaluable for companies reaching customers in different languages and regions.

What is the advantage of having unlimited chat history in the Pro plan?

The Pro plan allows you to access an unlimited chat history, ensuring you can review past conversations and gather valuable insights over an extended period.

Live Chat

Full Customization

Notifications

Team Collaboration

Mobile Apps

Segmentation

Multilingual Support

Multi-platform Support

Analytics

Email & Messenger Integrations

Canned Responses

Empowering Conversations with Our Free & Pro Plans

What's included:

Everything in Free, and:

Trusted by businesses big and small

Compare Chatway plans

Stories of success

Begin your Chatway journey with a risk-free trial

Unlock the full potential of Chatway

Invite Agents and Collaborate

Engage with your audience without limitations

Elevate your support capabilities

Connect with your worldwide audience