Team Collaboration

Invite multiple agents and assign them specific roles to ensure continuous support for your customers and visitors. Improve team collaboration further by using private notes to share ideas and strategies

Sign Up for Free Team Collaboration

Multiple Agent Seats

Chatway enables you to invite an unlimited number of support agents to the platform, ensuring timely responses to customer inquiries

Assign & Re-assign Conversations

Easily assign conversations to available or specialized agents, with the flexibility to reassign when necessary

Private Notes

Write notes within the live chat interface as you interact with customers, allowing for discreet collaboration and support from team members without the customers seeing it

How it works

Step 1

A visitor clicks on your widget

Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents

  • Widget customization
  • Chat history
  • Multiple agents
  • Email notifications when offline
  • Save visitor's info
  • File-sharing
A visitor clicks on your widget
Step 2

Your team receives chat notifications

Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications

  • Resolve tickets
  • Private notes
  • Email & push notifications
  • Mobile apps
  • Chat routing
  • Agent profiles
Your team receives chat notifications
Step 3

Your team provides real-time responses

Provide real-time answers. Answer queries. Respond to inquiries about your products or services

  • Mobile friendly
  • Integrations
  • Proactive chat
  • Chat analytics
  • Multiple channels
  • Agent activity
Your team provides real-time responses

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and wherever they are

Native Notifications

Native Notifications

File Sharing

Share documents and images to provide better context during live chat conversations

file sharing

Integrations

integrations

Mobile Apps

Resolve queries and manage conversations even on the go

mobile app

Customize Widget

customize widget

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required

mobile app

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

platform logo 5 star rating 200+ Reviews
platform logo 5 star rating 100+ Reviews
platform logo 5 star rating 50+ Reviews
platform logo 5 star rating 30+ Reviews
platform logo 5 star rating 20+ Reviews
platform logo 5 star rating 20+ Reviews
Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Enhance Team Collaboration with Chatway

Chatway enhances team collaboration with features specifically designed to increase efficiency and cooperation, ultimately improving the quality of customer service

Multiple Agent Seats

Chatway allows you to add an unlimited number of support agents to its platform. This capability is especially beneficial when dealing with high volumes of customer inquiries, as it ensures there are always enough resources to address them promptly.

Role Assignment

Assign specific roles to agents to define their responsibilities and access levels. This simplifies workflows, as support agents have a clear understanding of the tools and data they can access, enabling them to perform their duties more efficiently.

Assign Conversations

Chatway streamlines the management of customer interactions by facilitating the seamless allocation of conversations to agents. This ensures that customer needs are promptly and effectively addressed, an important factor in building trust and loyalty.

Private Notes

This enables agents to create notes directly within the chat interface during live interactions with customers. It provides a discreet method for team members to seek support or guidance from their colleagues without the customer being aware of these internal communications.

We are available on

Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account

Shopify
Wix
Wordpress
Square
Duda
Any website

What's coming soon

Discover a range of new features and product innovations with Chatway that are designed to make your communication more efficient and effective than ever before.

Automation

Automation

Will be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or providing support for basic issues

More integrations

More integrations

Chatway will be integrated with other business systems, such as your CRM, help desk, or marketing automation platform.

Analytics

Analytics

With more detailed insights into your customer conversations. This info will be used to improve your customer service, marketing, and sales efforts.

Knowledge base

Knowledge base

Chatway knowledge base will help customers to find answers to their questions without having to contact an agent.

API

API

Chatway will be integrated with other applications through its API. This will help to extend the functionality and create custom solutions.

AI writer assistant

AI writer assistant

Communicate better and respond with the coherence and clarity that your customers will appreciate.