Team Collaboration

Invite multiple agents and assign them specific roles to ensure continuous customer support. Use private notes and reminders for seamless task management and team collaboration among agents.

No Credit Card Required

Multiple Agent Seats

Chatway enables you to invite an unlimited number of support agents to the platform, ensuring timely responses to customer inquiries.

Assign & Re-assign Conversations

Easily assign conversations to available or specialized agents, with the flexibility to reassign when necessary.

Private Notes & Reminders

Write notes and set reminders, allowing for discreet team collaboration and timely task resolution without customers seeing them.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Multiple Inboxes & Widgets

Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Invite Multiple Agents

Easily invite multiple agents and assign role-based access levels to manage your support team. Chatway lets you scale efficiently while maintaining security and privacy for each team member.

Agent Custom Availability

Set custom availability for each agent based on their schedule. Manage working hours, time zones, and special dates to ensure flexible, reliable support at all times.

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Analytics

Access key metrics like resolved and unresolved chats, and see how many chats each agent handled. Monitor performance and identify areas for improvement.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Enhance Team Collaboration with Chatway

Chatway enhances team collaboration with features specifically designed to increase efficiency and cooperation, ultimately improving the quality of customer service.

Multiple Agent Seats

Chatway allows you to add an unlimited number of support agents to its platform. This capability is especially beneficial when dealing with high volumes of customer inquiries, as it ensures there are always enough resources to address them promptly.

Role Assignment

Assign specific roles to agents to define their responsibilities and access levels. This simplifies workflows, as support agents have a clear understanding of the tools and data they can access, enabling them to perform their duties more efficiently.

Assign Conversations

Chatway streamlines the management of customer interactions by facilitating the seamless allocation of conversations to agents. This ensures that customer needs are promptly and effectively addressed, an important factor in building trust and loyalty.

Private Notes & Reminders

This enables agents to create notes and set reminders directly within the chat interface during live interactions with customers. It provides a discreet method for team members to seek support or guidance from their colleagues without the customer being aware of these internal communications.