Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Efficiently segment and label live chat conversations based on specific criteria for better organization and streamlined communication
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Chatway enables you to use tags to label conversations, which assists in organizing and identifying chats based on specific themes, issues, or other criteria
Effortlessly categorize conversations into distinct groups, based on criteria such as behavior, demographics, or chat history
Add specific information to a chat session, such as the customer's purchase history, account details, or any other personalized data relevant to the conversation
Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents
Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications
Provide real-time answers. Answer queries. Respond to inquiries about your products or services
Give your customers full access to instant communication, whenever and wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
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Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Utilize segments and tags to evolve your live chat from a basic support channel into a potent tool for personalized communication, efficient service delivery, and gaining valuable customer insights
Organize customer interactions into distinct segments, defined by various criteria such as behavior, demographics, or chat history. Customize your chat messages and offers to align with their specific needs and interests, resulting in more relevant and engaging interactions
Chatway enables you to enhance each chat session by adding specific information about the customer. This may include details such as the customer's purchase history or preferred communication channels, providing insights into their buying patterns and preferences
Chatway lets you add specific labels to individual chats or customers based on the topic of conversation, urgency, or any other relevant factor. This makes it easy to prioritize chats, route them to the right agent with expertise, and track trends over time
With segmentation and tagging, you can rapidly pinpoint the nature of a customer's inquiry. This results in quicker resolution times, as you are more equipped to address the customer's specific needs or issues
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
Discover a range of new features and product innovations with Chatway that are designed to make your communication more efficient and effective than ever before.
Will be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or providing support for basic issues
Chatway will be integrated with other business systems, such as your CRM, help desk, or marketing automation platform.
With more detailed insights into your customer conversations. This info will be used to improve your customer service, marketing, and sales efforts.
Chatway knowledge base will help customers to find answers to their questions without having to contact an agent.
Chatway will be integrated with other applications through its API. This will help to extend the functionality and create custom solutions.
Communicate better and respond with the coherence and clarity that your customers will appreciate.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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