Segmentation

Efficiently segment and label live chat conversations based on specific criteria for better organization and streamlined communication.

No Credit Card Required

Segments

Effortlessly categorize conversations into distinct groups, based on criteria such as behavior, demographics, or chat history.

Custom Data

Add specific information to a chat session, such as the customer's purchase history, account details, or any other personalized data relevant to the conversation.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Page & Country Targeting

Control exactly where and to whom your live chat widget appears. Show the widget on specific pages, like your pricing or product pages, and target visitors from selected countries. This ensures the right people see the chat at the right time.

Visitor Identification & Secure Chat History on Widget Side

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

Live visitors view & proactive chats

Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.

Analytics

Access key metrics like resolved and unresolved chats, and see how many chats each agent handled. Monitor performance and identify areas for improvement.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Categorize Chats Seamlessly with Chatway

Utilize segments and tags to evolve your live chat from a basic support channel into a potent tool for personalized communication, efficient service delivery, and gaining valuable customer insights.

Add Chats to Segments

Organize customer interactions into distinct segments, defined by various criteria such as behavior, demographics, or chat history. Customize your chat messages and offers to align with their specific needs and interests, resulting in more relevant and engaging interactions.

Add Relevant Custom Data

Chatway enables you to enhance each chat session by adding specific information about the customer. This may include details such as the customer's purchase history or preferred communication channels, providing insights into their buying patterns and preferences.

Tag Conversations Easily

Chatway lets you add specific labels to individual chats or customers based on the topic of conversation, urgency, or any other relevant factor. This makes it easy to prioritize chats, route them to the right agent with expertise, and track trends over time.

Enjoy Increased Efficiency

With segmentation and tagging, you can rapidly pinpoint the nature of a customer's inquiry. This results in quicker resolution times, as you are more equipped to address the customer's specific needs or issues.