Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
With Chatway, you can reduce customer wait times and improve satisfaction using pre-written messages designed to answer common questions and address frequent requests.
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Chatway enables you to easily create canned responses, allowing you to provide quick and error-free replies to questions from customers and website visitors. These predefined responses ensure consistent, accurate, and efficient communication, enhancing overall customer satisfaction and streamlining your support process.
Easily access your canned responses when interacting with customers and visitors by using the shortcut key #. This allows for the quick retrieval of specific responses, significantly reducing customer wait times.
Organize your responses in folders for easy access and management by team members. This allows you to categorize canned responses based on topics, or any other criteria, making it simple for your support team to find and use the appropriate response quickly.
Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents
Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications
Provide real-time answers. Answer queries. Respond to inquiries about your products or services
Give your customers full access to instant communication, whenever and wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
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Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway's canned responses save time for customer service agents by allowing them to quickly address frequent inquiries without having to retype the same answers. This enables them to focus on more complex issues, enhancing overall efficiency and customer satisfaction.
Reduce the time spent responding to customer inquiries on live chat by setting up and utilizing canned responses for frequently asked questions. This not only speeds up the response time but also ensures that customers receive consistent and reliable answers.
Canned responses ensure support agents deliver the same accurate information every time, eliminating confusion for customers who might receive conflicting details if information is relayed differently each time. This builds trust and credibility with the customers, ultimately improving their experience.
By providing pre-written, high-quality responses to common questions and issues, support agents can avoid wasting time typing out the same information repeatedly. This allows them to focus on more complex customer interactions, ultimately leading to a more efficient and productive support team.
With Chatway's canned messages feature, support agents can deliver the same accurate information every time for common inquiries.This reduces the risk of errors that might arise from relying on memory or phrasing things differently each time.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
Discover a range of new features and product innovations with Chatway that are designed to make your communication more efficient and effective than ever before.
Will be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or providing support for basic issues
Chatway will be integrated with other business systems, such as your CRM, help desk, or marketing automation platform.
With more detailed insights into your customer conversations. This info will be used to improve your customer service, marketing, and sales efforts.
Chatway knowledge base will help customers to find answers to their questions without having to contact an agent.
Chatway will be integrated with other applications through its API. This will help to extend the functionality and create custom solutions.
Communicate better and respond with the coherence and clarity that your customers will appreciate.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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