Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
With Chatway, you can use pre-written messages and FAQ to reduce wait times, improve satisfaction, and help customers find answers instantly without agent intervention.
No Credit Card Required
Chatway enables you to easily create canned responses, allowing you to provide quick and error-free replies to questions from customers and website visitors. These predefined responses ensure consistent, accurate, and efficient communication, enhancing overall customer satisfaction and streamlining your support process.
With Chatway you can easily create and display a list of frequently asked questions directly within the chat widget. This feature allows visitors to quickly find answers on their own, reducing the need for live support and enabling your team to focus on more complex inquiries. The FAQ can also be easily updated as needed, ensuring that the information remains accurate and relevant.
Chatway boosts your support team’s efficiency by leveraging the power of both canned responses and FAQ. Canned responses allow your team to deliver quick, consistent replies to frequently asked questions, while FAQ enable customers to independently find answers directly within the chat widget.
Be there for your customers 24/7. Trained on your website and knowledge base, your AI agent delivers instant, accurate answers, guides visitors in the right direction, and responds in multiple languages. When questions get complex, it seamlessly hands the conversation over to your team so you can offer faster support and happier experiences without adding extra workload.
Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.
Connect with a global audience using Chatway’s chat widget, which supports over 20 languages. Choose your preferred language and customize messages, widget text, and FAQs for a seamless experience in your visitors' language.
Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.
Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.
Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.
Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.
Send customizable surveys after chats to collect feedback, track satisfaction, and improve your support in real time.
Give your customers full access to instant communication, whenever and
wherever they are.
Resolve queries and manage conversations even on the go.
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations.
Add a live chat widget to your website in just a few minutes. No technical experience required.
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway’s canned responses save time for customer service agents by allowing them to quickly address frequent inquiries without having to retype the same answers. This enables them to focus on more complex issues, enhancing overall efficiency and customer satisfaction.
Reduce the time spent responding to customer inquiries on live chat by setting up and utilizing canned responses for frequently asked questions. This not only speeds up the response time but also ensures that customers receive consistent and reliable answers.
Canned responses ensure support agents deliver the same accurate information every time, eliminating confusion for customers who might receive conflicting details if information is relayed differently each time. This builds trust and credibility with the customers, ultimately improving their experience.
By providing pre-written, high-quality responses to common questions and issues, support agents can avoid wasting time typing out the same information repeatedly. This allows them to focus on more complex customer interactions, ultimately leading to a more efficient and productive support team.
With canned responses, support teams can maintain a uniform tone and accuracy across all customer interactions. This ensures every response aligns with your brand's messaging while reducing the chances of miscommunication. As a result, agents can handle more queries efficiently, and customers receive clear, reliable answers every time.
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox.
