Canned Responses

With Chatway, you can reduce customer wait times and improve satisfaction using pre-written messages designed to answer common questions and address frequent requests.

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Canned Responses

Chatway enables you to easily create canned responses, allowing you to provide quick and error-free replies to questions from customers and website visitors. These predefined responses ensure consistent, accurate, and efficient communication, enhancing overall customer satisfaction and streamlining your support process.

Quick Access

Easily access your canned responses when interacting with customers and visitors by using the shortcut key #. This allows for the quick retrieval of specific responses, significantly reducing customer wait times.

Canned Response Folders

Organize your responses in folders for easy access and management by team members. This allows you to categorize canned responses based on topics, or any other criteria, making it simple for your support team to find and use the appropriate response quickly.

How it works

Step 1

A visitor clicks on your widget

Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents

  • Widget customization
  • Chat history
  • Multiple agents
  • Email notifications when offline
  • Save visitor's info
  • File-sharing
A visitor clicks on your widget
Step 2

Your team receives chat notifications

Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications

  • Resolve tickets
  • Private notes
  • Email & push notifications
  • Mobile apps
  • Chat routing
  • Agent profiles
Your team receives chat notifications
Step 3

Your team provides real-time responses

Provide real-time answers. Answer queries. Respond to inquiries about your products or services

  • Mobile friendly
  • Integrations
  • Proactive chat
  • Chat analytics
  • Multiple channels
  • Agent activity
Your team provides real-time responses

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and wherever they are

Native Notifications

Native Notifications

File Sharing

Share documents and images to provide better context during live chat conversations

file sharing



Mobile Apps

Resolve queries and manage conversations even on the go

mobile app

Customize Widget

customize widget

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required

mobile app

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

platform logo5 star rating 200+ Reviews
platform logo5 star rating 100+ Reviews
platform logo5 star rating 80+ Reviews
platform logo5 star rating 30+ Reviews
platform logo5 star rating 20+ Reviews
platform logo5 star rating 40+ Reviews
Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Reduce Customer Wait Times Easily with Chatway

Chatway's canned responses save time for customer service agents by allowing them to quickly address frequent inquiries without having to retype the same answers. This enables them to focus on more complex issues, enhancing overall efficiency and customer satisfaction.

Provide Quicker Responses

Reduce the time spent responding to customer inquiries on live chat by setting up and utilizing canned responses for frequently asked questions. This not only speeds up the response time but also ensures that customers receive consistent and reliable answers.

Improve Customer Experience

Canned responses ensure support agents deliver the same accurate information every time, eliminating confusion for customers who might receive conflicting details if information is relayed differently each time. This builds trust and credibility with the customers, ultimately improving their experience.

Improve Agent Productivity

By providing pre-written, high-quality responses to common questions and issues, support agents can avoid wasting time typing out the same information repeatedly. This allows them to focus on more complex customer interactions, ultimately leading to a more efficient and productive support team.

Reduce Errors

With Chatway's canned messages feature, support agents can deliver the same accurate information every time for common inquiries.This reduces the risk of errors that might arise from relying on memory or phrasing things differently each time.

We are available on

Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account

Any website

What's coming soon

Discover a range of new features and product innovations with Chatway that are designed to make your communication more efficient and effective than ever before.



Will be used to automate customer service tasks, such as answering frequently asked questions (FAQs) or providing support for basic issues

More integrations

More integrations

Chatway will be integrated with other business systems, such as your CRM, help desk, or marketing automation platform.



With more detailed insights into your customer conversations. This info will be used to improve your customer service, marketing, and sales efforts.

Knowledge base

Knowledge base

Chatway knowledge base will help customers to find answers to their questions without having to contact an agent.



Chatway will be integrated with other applications through its API. This will help to extend the functionality and create custom solutions.

AI writer assistant

AI writer assistant

Communicate better and respond with the coherence and clarity that your customers will appreciate.