January 17, 2024

5 Awesome Shopify Inbox Alternatives for Live Chat Support in 2024

On Shopify, anyone can easily start, manage, and grow a small business using a variety of customer support and live chat tools available on the platform.  However, such convenience also breeds a lot of competition for customers. As such, you will need specialized live chat customer support options to give your business the edge. Making full use of the Shopify Inbox or Shopify Inbox alternatives is one way of doing this. 

Using this specialized mailbox, your customers can chat directly with you from your Shopify online store. You, in turn, can send images, discount codes, product links, and easily respond to your customers’ questions. This article will explore some popular Shopify Inbox alternatives that you can use to make your small business stand out from the more than 1.75 million merchants that use the platform.

Why Consider Alternatives to Shopify Inbox?

While the benefits of Shopify Inbox are many, you need to understand that your competitors also have access to this tool. Some limitations in terms of scalability make using Shopify Inbox not the best option for every business.

As such, a little out-of-the-box thinking is required to keep you ahead of the pack. If you can find the right Shopify Inbox alternative for your business, you can avoid the limitations that your competitors will have to deal with and focus on providing the best possible customer support for your clients.

Criteria for Evaluating Shopify Inbox Alternatives

When considering Shopify Inbox alternatives, it’s important to keep several key factors in mind to ensure that you choose a solution that best fits your business needs. Here are some things to note:

1. Integration with Your Current System: Ensure that the alternative easily integrates with your Shopify store and other tools you use. This will help maintain consistency in your operations and customer experience.
2. Features and Functionality: Assess the features offered by the alternative. Look for capabilities like automated responses, multi-channel support, chatbots, and analytics tools. Ensure it meets your specific communication and customer service needs.
3. User Interface and Experience: The ease of use for both your team and your customers is important. A user-friendly interface can enhance efficiency and customer satisfaction.
4. Customization Options: Check if the alternative allows customization to align with your brand’s voice and aesthetics. This includes custom greetings, chat widgets, and automated messages.
5. Scalability: As your business grows, your customer service tools should be able to scale with you. Look for solutions that can handle increased volume without compromising on performance.
6. Cost-Effectiveness: Consider the pricing structure of the alternative. It should offer good value for money without hidden costs. Also, compare the pricing with the features and benefits provided.
7. Customer Support and Resources: Good customer support from the service provider is essential. Additionally, access to resources like tutorials, guides, and community forums can be very helpful.
8. Security and Compliance: Ensure that the alternative complies with data protection regulations and offers robust security features to protect sensitive customer information.
9. Reviews and Testimonials: Look for feedback from other businesses that have used the platform. This can provide insights into the reliability and effectiveness of the tool.
10. Trial Periods and Demos: If available, take advantage of trial periods or demos to test the tool in your own business environment. This will help you make an informed decision.

By carefully considering these aspects, you can choose an alternative that not only meets your current needs but also supports your business’s growth and evolution.

5 Shopify Inbox Alternatives for 2024

If you want to maximize your customer support on Shopify, consider these great alternatives for live chat support:

Alternative 1: Chatway

Installing the Chatway widget on your business browser page may be the most important thing you do on Shopify this year. This customer support tool has a wide range of specialized features, such as personalized support, a wide range of integrations, team collaboration, conversation histories, and multilingual support.

The beauty of using Chatway is that it allows you to develop a streamlined way of communicating with your customers while making it easier for your team to work together to provide the best support possible. 

On Capterra, Chatway has an impressive 4.3 rating, with a lot of happy customers giving the platform positive reviews. One customer said that their reason for choosing Chatway was “Product design, ease of use, easy to install on my web.”

As if that was not enough, using the Chatway widget for your business is free! That means no charge at all, you will get access to all of its features and take the first step towards better customer support, collaboration, and social media integration.

Alternative 2: Chaty

You cannot have a comprehensive list of customer support options for Shopify without including Chaty. It has an impressive list of useful features including unlimited social media channels, unique chat layouts, access to multiple agents, and advanced targeting. 

You can install Chaty on Spotify and immediately start tracking important customer metrics via Google Analytics. This support tool has a perfect 5.0 rating on Capterra and comes with loads of great reviews from satisfied customers.

If you are working on a tight budget, this may be the right choice for your business. Chaty has a free version that comes with many of the features you need to make a splash on Shopify. When you need something more advanced, the paid plans range from $15 to $79 per month.

Alternative 3: Live Chat

Trusted by more than 37,000 companies, LiveChat has the track record to prove that it can get the job done when it comes to boosting your Shopify business. It offers multiple social media integrations, lead capturing, and the perfect balance between the human touch and AI automation.

Capterra gave LiveChat a 4.7 rating for more than 1,600 reviews. Asked about their LiveChat experience, one customer said “I like how easy it is to deploy the software on my website and the customization ability that it provides to me.”

While there is no free version, you can get LiveChat for as little as $20 per month when billed annually. There are also a lot more features available, such as software engineer support​ for customers willing to pay $59 per month.

Alternative 4: Ochatbot

Ochatbot is one of the best AI-run tools for eCommerce. Its features allow better shopper engagement, increased lead conversion, and faster sales growth. Its most important aspect is the AI shopping assistant that works around the clock to provide intriguing product recommendations to potential customers.

While it is rather pricey at $495 per month for a unique AI chatbot, it has a rating of 4.8 on Capterra, meaning that a lot of customers are happy with the value for money they are getting.

Alternative 5: Tidio

Another great WordPress Plugin that you need to consider is Tidio. Tidio gives you access to features, such as AI Chatbot, social media integration, ticketing, mobile app and so much more. 

One of the best things about Tidio is how easy it is to use this tool on Shopify. With its real-time customer engagement and insights, it will help you better provide support to your existing customers. It also has a 4.7 rating score on Shopify. 

In terms of pricing, you will be happy to note that Tidio offers a free plan. Other plans are Customer service- $29/month, LYRO AI Agent- $39/month and Automation- $29/month.

Conclusion

If you want your business to grow fast and compete with similar companies in your niche, it is important to choose the right customer support tools for your Shopify platform. You can start by doing some research to See Why Chatway Is A Better Shopify Inbox Alternative. 
Staying one step ahead of your competition is easy with Chatway. Visit the website right now and sign up for free to get access to all of its amazing features.