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chatway logo Chatway vs
Shopify Inbox chatway logo

Improve customer service and satisfaction with immediate responses to queries with Chatway, a Shopify Inbox alternative

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Why choose Chatway over Shopify Inbox?

Chatway offers extensive features that make it easy for support teams to work collaboratively, providing instant responses to customers. This is why you should consider Chatway as a Shopify Inbox alternative

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Free Plan

Access live chat features at no cost.

Chat Transfer

Seamlessly transfer chats between agents to reduce customer wait times.

Pre-Chat Form

Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.

File Sharing

Share files, such as images or documents, with customers for better support.

Private Notes

Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.

Multiple Agent Seats

Invite multiple agents to provide support to customers and visitors.

Mobile Applications

Offer support to customers on-the-go with mobile apps(iOS and Android)

Provide Top-Notch Customer Support With This Shopify Inbox Alternative

Engaging with customers in real-time can distinguish a business from competitors who lack this service. Chatway, a Shopify Inbox alternative, empowers your support team to provide immediate responses to customer queries, significantly increasing customer satisfaction. With its extensive features that go beyond the basics of live chat, Chatway offers a competitive advantage, setting your business apart with superior customer support.

Chatway: The Best Shopify Inbox Alternative

Curious about how Chatway exceeds Shopify Inbox? Explore the reasons below that position Chatway as an excellent Shopify Inbox alternative for meeting your business needs.

Chat Routing Between Agents

Chatway stands out as a Shopify Inbox alternative with its chat transfer feature. This allows for the seamless transfer of chats between agents, reducing customer wait times. Shopify Inbox, in contrast, does not offer this valuable feature.

Pre-chat Form

Chatway, a Shopify Inbox alternative, enables the easy collection of your visitor's details, such as email address, name, and phone number, before the chat session commences. Shopify Inbox does not provide this feature, making it challenging for users who wish to use live chat as a means to generate leads.

Private Notes for Internal Collaboration

Chatway, a Shopify Inbox alternative, offers the ability to compose notes for internal communication with team members within the chat interface, providing insights about the customer's issue. Shopify Inbox lacks this feature, leading to the need for multiple apps for internal communication and collaboration.

Multiple Agent Seats

Using Chatway, a Shopify Inbox alternative, enables users to invite multiple agents to support customers and visitors. This feature is ideal for accommodating large teams or handling high volumes of customer requests efficiently. In contrast, Shopify Inbox does not offer this capability, which may be a limitation for teams with significant support demands.

Discover the Enhanced Features of Chatway Live Chat

Explore the extra features and functionalities of Chatway that position it as the best live chat solution for your business.

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Centralized Inbox For Multiple Messages

Chatway's centralized inbox brings together messages from diverse channels, such as emails, Facebook Messenger, and e-commerce platforms, into one location. This consolidation offers a unified view of all your conversations, simplifying communication management.

User-Friendly Live Chat Setup

Chatway, a Shopify Inbox alternative provides an easy-to-use setup, allowing you to install and configure the live chat system effortlessly and without needing technical support.

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Smooth Platform Integration

Easily integrate Chatway with your existing work tools, including Email, Duda, Wix, WordPress, and Facebook Messenger. This seamless integration makes Chatway a practical alternative to Shopify Inbox, enhancing your overall communication efficiency.

Stories of success

Our Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a Shopify Inbox alternative?

Yes, Chatway is a great Shopify Inbox alternative that can be used for free. Please check the comparison table above for more information.