November 15, 2023

5 LiveAgent Alternatives for Customer Support

If you’re on the lookout for a live chat and helpdesk software, LiveAgent might be one of the first choice you’ll encounter due to it’s impressive features, however there’s a whole world of alternatives waiting to be explored. In this article, we lined up five options that would bring a fresh perspective to your customer support operations. Curious to see if there’s a better fit for your team? Read on!

What is LiveAgent?

LiveAgent is a cloud-based help desk solution, designed for customer service teams in startups, SMEs, and large corporations. With its live chat feature, businesses can engage in real-time interactions with both customers and website visitors. The ticketing system helps businesses streamlines the prioritization and management of customer queries. Also, the multichannel support feature enables businesses to engage customers across various communication channels, fostering a comprehensive and responsive customer service experience. This platform enables customers support agents to effortlessly resolve even the most complex issues.

Factors to Consider when Seeking LiveAgent Alternatives

1. Features:

Before exploring alternatives, clearly outline the features important for your business. Evaluate if the alternatives offer basic features such as real-time chat, multi-channel support, and other essential features for your customer support operations.

2. Scalability:

Consider the growth trajectory of your business. Will the chosen alternative scale alongside your expanding customer base and evolving support needs? Opt for a solution that will adapt to the changing dynamics of your business without compromising efficiency.

3. Ease of Use:

A user-friendly tool is important for seamless support operations. Ensure that the alternative you choose is intuitive, allowing your support team to navigate and assist customers without unnecessary complications or the need for technical assistance.

4. Integration Capabilities:

Check the compatibility of the alternative with your existing tools, such as CRM systems and other software you use. A stress free integration ensures a cohesive workflow, prevent disruptions and enhancing overall efficiency.

5. Pricing:

Understand the pricing structure of each alternative. Look beyond the initial cost and assess the long-term implications. Choose a solution that not only fits your budget but also provides excellent value for the features offered.

6. User Feedback:

Explore what other businesses, particularly those similar to yours, are saying about the alternatives. User feedback can provide valuable insights into the practical application, strengths, and potential drawbacks of each platform.

7. Accessibility and Customization:

Evaluate how accessible the alternative is for your support team. Also, consider the customization options available, such as color, chat positioning, and other personalization features to tailor the platform to your specific needs.

8. Reporting and Analytics:

Choose an alternative that provides robust reporting and analytics. Access to meaningful data empowers your support team to make informed decisions, identify trends, and continuously improve customer interactions.

9. Mobile Applications:

In today’s fast paced environment, mobile accessibility is key. Ensure the alternative offers mobile applications (iOS and Android) to enable your support team to engage with customers seamlessly, even while on the move.

By thinking about these things, you can pick a live chat that works well for your business and makes helping customers easier.

LiveAgent Alternative 1: Chatway

Chatway stands out on this list of LiveAgent alternatives due to its remarkable features that were designed for businesses and customer support teams who want to significantly improve their customer’s experience and streamline their support operations. 

Among its key features are:

• Live Chat: Chatway allows you easily have real-time conversations with customers and website visitors through an intuitive live chat interface. It’s user friendly design makes it easy for anyone on your team to navigate.
• Multi-Channel Support: Chatway brings together messages from emails, social media, and other platforms such as Shopify in one place, making it easy for you to manage all your customer interactions conveniently in one place.
• File Sharing: With Chatway, you can easily share files, pictures, and documents during a chat. This helps with giving more context and assisting customers visually.
• Private Note: Chatway lets you create private notes just for you or share them with your team.
• Visitor Insights: Chatway enables you to see important info about visitors, like their location, pages they’ve visited, and their contact details.
• Pre- chat form: Collect email addresses of new visitors with a form before a conversation is initiated.
• Multiple Agent Access: With Chatway you can invite your entire support team to provide quality support to customers without any restrictions.
• Customization Capabilities: Providing businesses with the flexibility to tailor the platform to their specific needs, Chatway offers customization options such as color, font, chat position etc to ensure a personalized and uniform support.
• Real-time Analytics: Chatway empowers businesses with actionable insights, support teams can use to facilitate data-driven decisions.
• Native Mobile Applications: Chatway mobile applications (iOS and Android) makes it easy for customer support teams to engage with customers on the move with no interruptions.

Pricing Plans

Currently, Chatway is available to users at no cost. It’s 100% FREE!

LiveAgent Alternative 2: Help Scout

Help Scout is another great alternative to LiveAgent for customer support. With its simple and intuitive interface, Help Scout makes it easy for businesses to manage customer communications. One of the key features of Help Scout is its shared inbox, which allows multiple team members to collaborate and respond to customer inquiries. 

Help Scout offers a robust reporting and analytics feature, giving businesses insights into their customer support performance. With this data, businesses can identify areas for improvement and make informed decisions to enhance the customer experience. 

Among its key features are:

• Shared Inbox
• Knowledge Base
• Automated Workflows
• Report and Analytics
• AI Assistance

Pricing Plans

• Standard- $20 per user/month. Billed Annually
• Plus- $40 per user/month. Billed Annually
• Pro- $65 per user/month. Billed Annually

LiveAgent Alternative 3:  Zoho Desk

Zoho Desk is a live chat and help desk software that allows support teams to provide quality and long lasting support to customers. It also helps users gather interactions from different sources, including email, phone, chat, social media, a self-service portal, forums, and forms, consolidating them into a single location for easy access and management.

Among its key features are:

• Ticket Management
• Multi brand Help Center
• Live Chat
• AI Assistant
• Web forms
• Automation
• Reporting and Analytics

Pricing Plans

• Standard: US$12/user/month billed annually
• Professional: US$20/user/month billed annually
• Enterprise: US$35/user/month billed annually

LiveAgent Alternative 4: HappyFox

HappyFox is another top-notch alternative to LiveAgent for customer support. A noteworthy benefit of HappyFox is the unlimited agents feature that is accessible on all plans. This is perfect for businesses with large support teams who that handle a large volume customer interactions daily.

Among its key features are:

• Canned Responses
• Widget Customization
• Live Chat Translation
• Chat Routing
• Reporting and Analytics
• Multi-brand Chat Widgets

Pricing Plans

• Starter: $29 /mo
• Growth: $49/mo
• Scale: $149/mo
• Scale Plus: $299/mo

LiveAgent Alternative 5: Gorgias

Last but certainly not least, we have Gorgias as another exceptional alternative to LiveAgent. This all-in-one helpdesk seamlessly integrates with your eCommerce platform, providing a comprehensive suite of tools to elevate your customer service experience. Gorgias boasts valuable features such as email integration, autoresponders, efficient ticket management, customer history tracking, and seamless request assignment.

Among its key features are:

• Live Chat
• Automation
• E-commerce stores Integration
• Active Integration
• Customer Success
• Reporting and Analytics

Pricing Plans

• Starter: Only available on monthly subscription
• Basic: $50/ month. Billed annually
• Pro: $300/ month. Billed annually
• Advanced: $750/month. Billed annually
• Enterprise: Contact Sales

Final Verdict: Which LiveAgent Alternative Should Choose?

While LiveAgent is a prominent choice, Chatway stands out as the preferred alternative. Its impressive features, including live chat, multi-channel support, unlimited conversations, pre-chat forms, unlimited chat history, file sharing, private notes, and visitor insights, create a seamless and personalized support environment.

The added bonus? Chatway ‘s features are available at zero cost. For businesses on a budget seeking efficiency without compromising on quality, Chatway stands out as the optimal LiveAgent alternative.

Sign up on Chatway for free