October 18, 2023

9 Kayako Live Chat Alternatives With Powerful Features

You have a wide array of live chat solutions to pick from, each with its own set of unique features. However, some of these live chat solutions might not fit your business needs. 

Some people might use Kayako or have considered using this tool but are skeptical about it being the right fit for their organization. That’s why we’ve put together a list of the top 9 best alternatives to help you find a tool that suits your company’s needs. 

What Is Kayako? 

Kayako is a customer service platform providing companies with tools to manage and optimize customer support interactions. One of the features offered by the customer service platform is its live chat. 

This live chat functionality lets businesses interact with customers in real time. Many businesses use Kayako’s live chat functionality to provide website visitors with immediate support and assistance. 

Limitations of Kayako

Here are some of the most common flaws and challenges reported by users: 

Integration Challenges 

Kayako users have reported challenges when trying to integrate the customer service platform with other third-party applications. This is problematic because it’s impossible to have a streamlined workflow when seamless integration isn’t available. 

Lack of User-Friendly Interface 

Many users of the platform have stated that the user interface design isn’t intuitive. Certain elements aren’t as straightforward as possible, which causes a steep learning curve. 

Pricing 

When compared to other tools mentioned later in this article, Kayako’s pricing is relatively higher. Depending on the scale and size of the business, Kayako may not be the most financially-savvy option. 

That’s why it is imperative to highlight Kayako live chat alternatives that you can consider for your business.

9 Kayako Live Chat Alternatives With Powerful Features

Chatway 

If you want a live chat platform that’s intuitive and designed with easy navigation, Chatway is the right option for you. This Kayako live chat alternative provides a streamlined layout for your team and customers to integrate with one another without the steep learning curve associated with similar tools. 

Chatway is also mobile-compatible, which ensures that businesses can contact and engage with customers from anywhere. Even if your team is away from their desks, your business can provide effective real-time support to customers. 

You also gain a cost-effective tool because Chatway’s pricing is fscalable. If you’re a growing enterprise looking for a reliable communication platform or a startup wanting to establish an online presence, Chatway has a pricing solution to fit your budget. 

Key features: 

• User-friendly live chat
• Chat routing & assignment
• Private notes
• Agent availability
• Email & Push Notifications
• Mobile apps (iOS & Android devices)
• Integrations (Shopify, Wix, WordPress)
• Customization to tailor the chat widget to your brand
• Intuitive interface for streamlined navigation 

Pros: 

• Scalable pricing 
• Customization options 
• Automation capabilities 

Cons: 

• Limited advanced features

Brevo (Formerly Sendinblue)

When you choose Sendinblue as your Kayako live chat alternative, you get a robust live chat and email marketing tool. You create a seamless customer experience with Sendinblue. That’s because the all-in-one platform offers an integrated approach to customer-business communication. 

One well-liked aspect of Sendinblue is its pricing model that’s specifically designed to fit the needs of growing businesses. You can easily find a Sendinblue pricing package that fits your business’s budget. 

Key features: 

• Analytics to gain insight into customer interactions 
• Multichannel support for combined SMS and email live chat
• Automated responses for more streamlined communication targeting common queries

Pros: 

• Adaptable pricing 
• Automation capabilities
• Multichannel support 

Cons: 

• Steeper learning curve

Tidio 

Tidio is known for being a versatile live chat application that’s built for many business sizes. This live chat platform is equipped with a feature-rich design. One of the most well-liked features is its AI-powered chatbot, which helps improve customer engagement. 

Key features: 

• Visitor tracking to understand user behavior for more targeted interactions
• Chatbots with AI technology for more efficient interactions 
• Integration capabilities available with popular email marketing and CRM tools 

Pros: 

• Integration capabilities
• Visitor tracking 
• AI-powered chatbots

Cons:

• Limited features with the free plan

Olark

Well-liked for its reliability and simplicity, Olark is one Kayako live chat alternative that caters to businesses wanting an effective and straightforward way to communicate with their audience. 

Key features:

• Mobile accessibility to let you engage with customers on the go
• Customization features to personalize the chat widget to your brand
• Transcriptions of customer interactions for valuable insight

Pros: 

• Mobile accessibility 
• Added customization 
• Transcriptions of customer calls

Cons:

• Lack of advanced features

Chaport

Known to stand out for its focus on user-friendliness and modern design, Chaport is a great alternative to Kayako. This live chat platform provides users with a wide array of features to improve your business’s live chat experience. 

One of the best things about this is that you gain these features without any complexity. The tool has been designed with an intuitive and modern user interface. 

Key features: 

• Canned responses to quickly respond to common inquiries with pre-written messages
• Real-time monitoring to track your website visitors 
• File-sharing capabilities to distribute images and documents

Pros: 

• Canned responses
• Real-time monitoring 
• Easy file sharing 

Cons:

• Limited features available 

Freshworks

Freshworks is known for its suite of business software. One of these is a live chat solution that’s built to seamlessly integrate with other work tools. When you invest in Freshworks as your Kayako live chat alternative, you gain a comprehensive tool designed to simplify customer engagement. 

Key features: 

• Multilingual support that can easily reach a global audience 
• Automated responses that can be set up to answer common queries 
• A unified platform combining live chat with support and CRM tools 

Pros: 

• Multilingual support 
• Automation capabilities 
• Unified platform with many integration options 

Cons:

• Integrations with other work applications are challenging 

Zendesk 

Being a well-established name in the customer service community, Zendesk provides a live chat feature that can easily be integrated with its helpdesk software. 

When you integrate with this helpdesk software, you provide a holistic approach to customer support. This helps you improve customer engagement, making Zendesk an excellent Kayako live chat alternative. 

Key features: 

• Ticketing system to easily convert your chat interactions into customer support tickets
• Knowledge base integration that provides instant access to useful and relevant resources
• Analytics to track and analyze your customer interactions 

Pros: 

• Support ticketing system
• Knowledge base integration
• Analytics on customer interactions 

Cons:

• More expensive pricing model

LiveAgent 

Choosing Livechat as your Kayako alternative means you invest in a live chat with powerful automation and ticketing features. Being an all-in-one customer support solution, Liveagent is a suitable option for businesses that want a comprehensive customer support platform. 

Key features: 

• Social media integration that lets you engage with your customers from different communication channels 
• Automation capabilities to easily set up workflows and streamline processes
• Ticketing system to efficiently manage customer inquiries 

Pros: 

• Automation capabilities 
• Support ticketing system
• Integration with social media channels 

Cons:

• Steep learning curve

Intercom 

If you want a Kayako live chat alternative that takes a proactive approach to customer communication, Intercom is the right option for you. With this customer support tool, you gain live chat and other robust features. 

These included automated messaging and product tours. The integration capabilities also help you create a unified customer support system when you integrate Intercom with other CRM and project management tools. 

Key features: 

• Integration capabilities make it easy to connect with popular project management and CRM tools
• Automated messaging lets you send targeted messages that are based on user behavior
• Product tours that are designed to effortlessly guide users through your product

Pros: 

• Automated messaging 
• Integration capabilities 
• Product tours provided 

Cons:

• Higher price point 

Wrapping It Up 

The options are endless when picking a live chat alternative to Kayako. Whether you are focused on integration with other work applications, automation, or simplicity, you’re bound to find a Kayako live chat alternative that fits your needs. 

No matter what, you want to evaluate your specific requirements and leverage the information given in this article to help you make an informed decision. Remember that the right live chat solution will significantly improve your customer interaction, which leads to enhanced loyalty and satisfaction. 

When you choose wisely, you empower your business website to become a centralized hub for efficient and seamless communication.