September 19, 2023

Tidio Alternative: 5 Live Chat Apps to Choose From

Are you searching for the perfect live chat solution for your business? While Tidio might have caught your attention, even more exciting options are available. Having options gives you a good advantage. In this article, I’ll introduce five impressive live chat apps that are solid alternatives to Tidio. Whether seeking advanced features, a different user experience, or just exploring your options, I’ve got you covered.

A Closer Look at Tidio: What is Tidio?

Tidio is a customer service platform that small businesses can utilize to engage and offer real-time support to their customers and website visitors. It has a mobile app for easy on-the-move access and includes chatbots for self-service and workflow automation. Tidio also integrates smoothly with platforms like Facebook Messenger, MailChimp, and Zapier, keeping all messages in one shared inbox for better customer interaction management.

Key features:

• Customer data insights, including their location and browsing history
• Real-time visitor view
• Live typing preview
• Seamless integration with e-commerce platforms like Shopify, WooCommerce, and others
• Ticketing system with chat routing
• Shared inbox
• Availability as an app on Android, iOS, and desktop
• Comprehensive reports and analytics
• AI chatbots

Pricing:

• Free version available 
• Starter ($29/month)
• Communicator ($25/month/seat)
• Chatbots ($29/Month)
• Tidio+ (from $394/Month)

Considering its features, it’s clear that Tidio is an excellent customer service tool for e-commerce and direct-to-consumer businesses. However, there are equally impressive alternative solutions. Keep reading to discover the top five alternatives.

Tidio Alternative 1: Chatway

Chatway is an easy-to-use live chat app that helps businesses transform how they communicate with their customers and website visitors. It offers valuable information about website visitors, such as location, device details, visited pages, and access to the chat history, so your support agents can understand what your customers need and also seamlessly integrates with Shopify, Wix and Facebook Messenger. It is also accessible on mobile to iOS and Android users enabling easy connection and communication with customers on the go! The best part is that all its features are FREE. 

Key Features: 

• Real-Time Customer Engagement
• Customer insights with their data, location, email address, device details and pages visited.
• Seamless Integration with Facebook Messenger, Shopify, Wix
• Excellent File Sharing within the chat
• Email Notifications
• Custom Branding Options
• Multiple Agents 
• Team Collaboration
• Support Activity Overview
• Mobile App for Android and iPhone 

Pricing: FREE 

Tidio Alternative 2: Chaty

Chaty stands out on this list as a customer chat widget that offers the unique capability of integrating many social media platforms into a single website. With Chaty, your business accesses an extensive network of over 20 social platforms, including WhatsApp, Facebook, Telegram, and Viber. Thanks to its compatibility with various social media platforms, Chaty allows customers to communicate with your business through their preferred channels.

Also, Chaty offers limitless customization options, allowing you to tailor it to your brand’s preferences. Additionally, it provides valuable insights by tracking clicks, channel opens, traffic sources, and page sources through Google Analytics integration. 

Key Features: 

• Customizable Widget
• Unlimited Chat and Social Platform Integration
• Multiple Agents
• Contact forms
• Customized WhatsApp messages 
• Traffic Source Targeting
• Google Analytics tracking 

Pricing: 

Free: (Up to 500 visitors/month)

Basic: $15 /Month (Up to 10,000 visitors/month)

Pro: $39/Month(Up to 50,000 visitors/month)

Growth: Monthly price depends on the number of visitors per Month.

Tidio Alternative 3: Tawk.to

Tawk. to is another free live chat software that helps businesses provide exceptional customer support to their customers and website visitors. It offers a range of features, including the ability to use predefined responses, collect information from offline forms, track website visitor activity, personalize branding, share files, conduct screen sharing, and access chat history.

Key Features: 

• Real-Time Analytics
• Real-Time Monitoring
• Knowledge Base
• Real-time Consumer-facing Chat
• Reporting/Analytics
• Screen Sharing
• Support Ticket Management
• Third-Party Integrations
• Transcripts/Chat History

Pricing: FREE

Tidio Alternative 4: LiveChat 

LiveChat stands out as a popular choice among large organizations, thanks to its advanced capabilities and the value it provides, albeit at a premium price. This platform equips customer support teams with live chat support applications that enables them to effectively engage with customers and website visitors using laptops, tablets, and mobile devices. 

Key Features:  

•  LiveChat integrates with over 200 platforms, spanning CRM, eCommerce, help desk, email marketing, invoicing, desktop sharing, social media, lead generation, and analytics.
• Chatbot
• Targeted Messages to engage customers.
• Chat Assignments to connect customers to team members.
• Chat Tags for monitoring each conversation.
• Chat Widget Customization
• Canned Responses
• Report and Analytics
• Agent Profiles

Pricing: 

Starter- $20/Month per agent billed annually or $24 month-to-month

Team- $41/Month per agent billed annually or $49 month-to-month

Business- $59/Month per agent billed annually or $69 month-to-month

Enterprise- Request a call

Tidio Alternative 5: Help Scout

Help Scout is a customer support platform designed for small businesses to have meaningful interactions with their customers and website visitors. It also equips these businesses with comprehensive tools to enhance productivity and streamline workflows.

One feature that stands out is the shared mailbox, allowing support teams to neatly organize email inboxes based on teams, functions, or other criteria. 

Help Scout also has a knowledge base feature and a document site where customers can conveniently access frequently asked questions. Support teams can leverage its in-app messaging capabilities to deliver targeted messages to website visitors who meet specific criteria. Help Scout smoothly integrates with various platforms, including Shopify.

Key Features:

• 90+ apps & integrations
• Process/Workflow Automation- Help Scout allows support agents to filter emails, create custom folders, and automate actions.
• Email Notifications
• Helpdesk Integration
• Team Collaboration
• Signature Management- Help Scout allows users to add a personalized HTML signature to every reply.
• Tags to categorize conversations, monitor trends, and trigger Workflow.
• Satisfaction ratings.

Pricing: 

Standard – $20 per user/Month

Plus- $40 per user/ Month

Pro -$65 per user/Month

These 5 Tidio alternatives offer diverse features and capabilities, catering to different business needs and preferences. Exploring these options empowers you to select the live chat solution that aligns perfectly with your unique customer support goals.

Factors To Consider When Choosing A Live Chat App

When determining the right live chat app for your business consider the following:

• Integration Capabilities: The live chat app you choose should easily integrate with your existing systems and software. It’s essential to ensure it can work with your CRM, helpdesk software, e-commerce platform, and other tools your business relies on. This integration simplifies the process of data sharing and also enhances efficiency.
• Customization and Branding: Look for a live chat app that allows you to customize the chat widget to match your brand’s aesthetics. The ability to tailor the widget’s appearance, color scheme, and messaging helps maintain a consistent brand identity.
• Scalability: Consider your business’s growth potential. A live chat app should scale with your needs, accommodating an increasing number of customers and support agents without compromising performance or user experience.
• Ease of Use: A user-friendly interface is essential for support agents and customers. An intuitive chat platform reduces training time for agents and ensures that customers can navigate the chat easily, ultimately leading to better user experiences.
• Data Security: Customer data security is paramount. Verify that the live chat app complies with industry-standard security protocols and regulations, protecting sensitive information shared during chat sessions.
• Customer Support: Assess the customer support level provided by the live chat app’s provider. Quick and responsive customer support is crucial when encountering issues or requiring app functionality assistance.
• Pricing Structure: Carefully examine the pricing structure of the live chat app. Determine whether it aligns with your budget and offers the features you need. Some apps may offer tiered pricing, while others may charge based on the number of agents or concurrent chats.

Conclusion

As we’ve explored, Tidio is a fantastic choice with its features tailored to e-commerce and direct-to-consumer businesses. However, it’s essential to remember that an alternative to Tidio can be equally impressive.

The five Tidio alternatives we’ve explored —Chatway, Chaty, Tawk.to, LiveChat, and Help Scout—each brings unique strengths and whether it’s real-time customer engagement, seamless integrations, customization, or scalability you’re looking for these options come with a lot of benefits.

Your selection should also easily align with your specific requirements and growth aspirations. With these alternatives in your toolkit and a solid understanding of your business needs, you can make an informed decision that elevates your customer engagement and support capabilities. Happy live chat-app hunting!