December 8, 2023

5 Jivochat Alternatives For Live Chat Support

If you’re a business owner striving to deliver excellent support to your customers and website visitors, making the decision to stick with Jivochat can pose a challenge to your support operations. Despite being one of the best live chat apps with a free plan, Jivochat does have limitations. Notably, features such as gaining insights into agents’ support activities, connecting to platforms like Shopify and Wix, assigning chats to multiple agents, and sharing files are restricted on the free plan. This might lead you to explore Jivochat alternatives that offer these features on their free plan, especially if you’re on a budget. 

Whether you’re seeking Jivochat alternatives due to budget constraints or simply wanting more options, this article is tailored for you. We’ve alleviated the search stress by compiling five Jivochat alternatives for your live chat support needs. Within this article, you’ll discover these alternatives and gain insights into how to choose the right one for your business.

Choosing the Right Jivochat Alternative

Before exploring through the five Jivochat alternatives, let’s explore how to select the right live chat tool in this section.

1. Understand Your Needs:

 Identify your specific customer service and support needs. Consider the size of your business, the volume of customer inquiries, and the channels through which your customers prefer to communicate. Whether you need live chat, social media support, or a combination of these, understanding your needs is the first step.

2. User-Friendly Interface:

 The chat tool should have an intuitive and user-friendly interface. A complex system may lead to inefficiencies and longer training times for your support team. Look for software that facilitates easy navigation and quick access to essential features.

3. Integration Capabilities:

 Ensure that the live chat software integrates seamlessly with your existing tools and systems, such as CRM software, marketing automation, and e-commerce platforms. Integration streamlines processes, avoids data silos, and provides a more comprehensive view of customer interactions.

4. Automation and AI Capabilities:

Look for software that includes automation and AI capabilities. Automated responses for common queries and AI-driven insights can enhance efficiency and improve the overall customer experience.

5. Scalability:

Choose a solution that can grow with your business. Consider the scalability of the software to accommodate increasing customer interactions and expanding support teams. This ensures that your live chat software remains effective as your business evolves.

6. Reporting and Analytics:

Opt for software that provides robust reporting and analytics features. This allows you to track key performance indicators (KPIs) such as response times, customer satisfaction, and chat volume, enabling continuous improvement.

7. Security and Compliance:

 Ensure that the live chat software adheres to security standards and compliances relevant to your industry. This is particularly important when dealing with sensitive customer information.

8. Customer Support and Training:

 Assess the level of customer support and training provided by the software vendor. Reliable support ensures that any issues are addressed promptly, and comprehensive training helps your team make the most of the software’s features.

9. Cost and ROI:

Consider the total cost of ownership, including subscription fees, implementation costs, and potential customization expenses. Evaluate the return on investment (ROI) by assessing how the software contributes to improved efficiency, customer satisfaction, and overall business success.

By carefully considering these factors, you can choose a befitting live chat tool that aligns with your business needs and contributes to a positive customer experience.

Jivochat Alternatives 

# 1 Chatway

Chatway is a free and user-friendly live chat app designed to help you quickly respond to questions and concerns from website visitors and customers. Unlike Jivochat’s limited free plan that encourages you to switch to the paid version, Chatway’s free plan offers essential features for quality customer support, making it a great alternative.

Here’s why Chatway is a strong alternative to Jivochat:

1. Free Access to Support Insights:

Chatway’s free plan provides detailed insights into your support team’s activities, a feature for which Jivochat requires payment. This helps you make better decisions, making Chatway a valuable choice for your team.

2. Multiple Agents Access:

 While Jivochat limits agent invitations to five, Chatway allows you to invite as many agents as needed. This flexibility ensures your customer support team can grow to meet the demands of your expanding business.

3. Smooth File Sharing:

Chatway’s free file-sharing feature, which is limited in Jivochat’s paid plan, enhances customer support with helpful visuals. This allows you to provide detailed and comprehensive assistance at no extra cost.

4. Visitor’s Information:

 With Chatway, you have access to visitor insights, including location, pages visited, and even Facebook names—all included in the free plan. Jivochat reserves these features for their professional plan.

5. Platform Integration & Unlimited Chat History:

 As a Jivochat alternative, Chatway lets you integrate with multiple platforms like Shopify and WordPress. You can also reassign chat conversations to agents and access unlimited chat history for free.

Pricing: FREE

Other Features:

– Customizable widget options

– Private note

– Pre-chat form

– Chat segmentation

– Visitor insights

– File sharing

– iOS and Android mobile apps

– Multi-agent access

In summary, Chatway is an ideal Jivochat alternative because it offers a feature-rich experience without the financial burden. It’s a perfect solution for businesses seeking a top-notch live chat option without straining their budget. 

See what makes Chatway a better Jivochat alternative

#2 Chaty

If you want to make your customer support better and expand your channels, Chaty is your go to! This chat widget does more than just sit on your website – it links up with lots of social media platforms. With Chaty, your business can connect with over 20 social platforms, including favorites like WhatsApp, Facebook, Telegram, and Viber.

What makes Chaty special is that it meets your customers where they like to be. They can reach out to your business through their favorite channels. 

Key Features:

1. Customizable Widget  

2. Unlimited Chat and Social Platform Integration

3. Multiple Agents

4. Contact Forms

5. Customized WhatsApp Messages

6. Traffic Source Targeting

7. Google Analytics Tracking

Pricing:

Free-  Great for businesses with up to 500 visitors each month.

Basic – $15/Month: Good for businesses with up to 10,000 monthly visitors.

Pro – $39/Month: Tailored for businesses handling up to 50,000 monthly visitors.

Growth:  Monthly pricing changes based on how many visitors you get.

#3  Tidio

Tidio is a live chat tool that helps businesses connect with and provide immediate support to their customers and website visitors. It comes with a mobile app for easy access on the go and features chatbots for automated assistance and streamlined workflow. This Jivochat alternative smoothly integrates with platforms like Facebook Messenger, MailChimp, and Zapier, consolidating all messages into a shared inbox for more efficient customer interaction management.

Key Features:

– Customer data insights, showing details like location and browsing history

– Real-time view of website visitors

– Live preview of messages being typed

– Seamless integration with e-commerce platforms such as Shopify, WooCommerce, and others

– Ticketing system with organized chat routing

– Shared inbox for centralized message management

– Availability as an app on Android, iOS, and desktop

– Comprehensive reports and analytics

– AI chatbots for automated conversations

Pricing:

– Free version available

– Starter plan at $29 per month

– Communicator plan at $25 per month per seat

– Chatbots plan at $29 per month

– Tidio+ starting from $394 per month

#4 HappyFox

HappyFox is another noteworthy Jivochat alternative in the realm for customer support.  A major advantage of HappyFox is the inclusion of unlimited agents in all its plans. This is particularly beneficial for businesses managing extensive support teams that handle a substantial volume of customer interactions daily.

Key features of HappyFox:

– Canned Responses

– Widget Customization

– Live Chat Translation

– Chat Routing

– Reporting and Analytics

– Multi-brand Chat Widgets

Pricing Plans:

– Starter: $29 per month

– Growth: $49 per month

– Scale: $149 per month

– Scale Plus: $299 per month

#5 Tawk.to

Tawk.to is a live chat tool designed to enable businesses to provide outstanding customer support to their website visitors and customers. Its feature set includes various functionalities such as predefined responses, gathering information from offline forms, monitoring real-time website visitor activity, custom branding options, file sharing, screen sharing, and access to chat history.

Key Features:

– Real-Time Analytics

– Real-Time  Visitor Monitoring

– Knowledge Base

– Screen Sharing

– Support Ticket Management

– Third-Party Integrations

– Transcripts/Chat History

Pricing: Free.

Conclusion

With these 5 Jivochat alternatives and the valuable information shared in this article, you can make an informed decision on which tool to explore. On a personal note, I recommend giving Chatway a try. First, it’s free, so it poses no risk to you if you eventually don’t like it. Second, it offers most, if not all, of the features that other renowned chat apps provide at a cost. To get started with Chatway, sign up here for free.