February 13, 2024

Best Formilla Alternatives to Consider in 2024

We live in a fast-paced world. Consumers want information to be readily available- and they don’t want to waste time waiting for answers. Live chat apps help businesses keep up with that demand- improving customer service and boosting sales in the process. 

Formilla is one of the leading live chat platforms for businesses and customer support teams to streamline and improve consumer connections. It is a robust tool that allows businesses to respond to questions in real-time using real people- but it is not the only solution out there. 

Today, we will look at seven Formilla alternatives ready to take the industry by storm in 2024. If you want your business to be at its best and your customers to receive top-quality services, there is something for you on our list. 

What Is Formilla Live Chat?

The primary function of Formilla is to add an instant messaging function to websites. It is essentially a messenger platform set up for businesses looking for a faster, better way to communicate with their customers. 

Formilla Live Chat also works for customer service teams, sales agents, and independent business owners- and has some features that assist marketing strategists. It is a versatile and effective tool, but there are some limitations.

Why Consider Formilla Alternatives?

One of the drawbacks of Formilla is the lack of integrations. Many online business owners already have software and systems in place for accounting, marketing, sales handling, and more- and it helps to use them collaboratively with your live chat. Unfortunately, Formilla is lacking in this department.

There are also restrictions on setting service hours and blocking pages. Overall, there is a lack of flexibility that could cause issues. In short, it is important to explore Formilla alternatives because there might be a different option that ticks more boxes and offers a better value for money.

The Seven Best Formilla Alternatives in 2024

Let’s get going! Here are seven Formilla alternatives worth considering for 2024. We have compared features, ratings, and prices- and highlighted what each alternative is best for and why. 

1: Chatway 

Chatway is one of the most user-friendly and efficient live chat platforms for businesses. The goal is to provide fast, smooth, and easily manageable customer interactions that feel professional and personal. 

It doesn’t matter how big or small your business is or what industry you are in- Chatway’s streamlined, structured, and simplified approach to communication and service is tough to beat.

Key Features

• Real-time messaging
• Customizable live chat widgets
• Transcripts
• Pre-chat form
• Segmentation and tags
• File and image sharing 
• Agent task assignment

Why Choose Chatway?

There are many reasons to choose Chatway, but the budget friendly aspect stands out. Chatway is best for small to mid-size teams on a tight budget. It lets agents from different sections assign chats to the relevant person for better, more effective interactions.

Ratings

Chatway has an average of 4.46 stars across Capterra, Trust Pilot, and G2. It scores highest for ease of use, value for money, and mobile application. 

Pricing

As if all this wasn’t enough, Chatway is a free service. There are plans to introduce paid options, but there will always be an excellent forever-free plan. 

2: Tidio 

Tidio is a major customer service support software with a global client base. It is best known for its AI-powered chat agent, but it also has an impressive feature set that covers all elements of in-app and on-site messaging. 

Key Features

• Customizable pop-ups and chat widgets
• Integrations
• AI function
• Shared team inbox
• Knowledge base
• Customer profiles
• Lead development and tracking

Why Choose Tidio?

Few platforms offer the same range of features as Tidio. It does a bit of everything- especially if you combine packages. Someone looking for a comprehensive chat service, marketing, and analytical solution should consider Tidio. 

Ratings

Tidio has a 4.7-star rating on G2 and Capterra from almost 2000 reviews. The highest ratings go to mobile use and general chat functions. 

Pricing

Prices range from $29 to $398 per month. There are many differences between the plans.

3: ProProfs Chat 

ProProfs offers an intuitive and versatile approach to personalized customer interactions. 

Key Features

• Real-time chats
• AI support
• Metrics tracking
• Analytics

Why Choose ProProfs Chat?

We like ProProfs for smaller teams who value personalized approaches to customer service. It is a simple approach, but it works well and leaves plenty of room for customization. 

Ratings

Capterra reviews ProProfs with an over rating of 4.8. G2 rates it 4.5 stars. 

Pricing

Single users can access the software for free. Teams pay $19.99 per operator per month. 

4: Drift 

Drift is a professional chat solution that does it all. It offers a detailed and comprehensive approach to growing businesses through exceptional service and detailed analysis. 

Key Features

• Live chat
• Real-time notifications
• Meetings
• Custom conversation landing pages
• Chatbots

Why Choose Drift?

If you have a small business but a big budget and want to grow quickly, Drift is worth the investment. 

Ratings

People rate Drift 4.4 to 4.5 stars on average. There are almost no negative comments about the software- other than the price. 

Pricing

Plans start at $2,500 per month. Higher tiers require custom pricing.

5: Pure Chat 

Pure Chat is a lesser-known live chat software, but it holds its own. It takes a more analytical approach to chat services- using communications to provide insights into what works, how it works, and what needs to change. 

Key Features

• Unlimited conversations
• Visitor tracking
• Statistics and analytics
• SMS notifications
• Real-time analytical updates

Why Choose Pure Chat?

Teams looking for a deeper understanding of how their live chat feature impacts the business and benefits customers should consider Pure Chat. It is more geared towards digital marketing than customer service.

Ratings

Between Capterra and G2, Pure Chat has an average rating of 4.45. There are a few bad reviews on Trustpilot, but they don’t say much about the program itself. 

Pricing

Plans cost $39 or $79 if you pay annually- or $49 and $99 for annual billing. If you need to add more users, they cost between $8 and $15- depending on the plan and billing cycle. 

6: Kommunicate 

Kommunicate is an automated chat platform that also supports live chat functions. The idea is to create sophisticated and streamlined chat flows for e-commerce businesses. 

Key Features

• E-commerce integration
• Bot/human chat function
• Omnichannel support
• Custom bot and chat builder

Why Choose Kommunicate?

It is the team features that make Kommunicate stand out. Service teams of any size can streamline and improve workflows using this tool. 

Ratings

Kommunicate has a 4.7-star rating overall between Capterra and G2.

Pricing

The small team plan costs $100 per month, and the large team plan is $200. Custom pricing is available for enterprise plans. 

7: Brevo 

Brevo is a CRM software suite that helps companies grow their online customer base. The Conversation tool is specifically designed to introduce chat functions to websites. 

Key Features

• AI chatbots
• Universal inbox
• WhatsApp campaigns
• Live chat and phone chat

Why Choose Brevo?

Being able to communicate over the phone and via multiple messenger platforms- then bring all conversations into one shared invoice is the best bit here. It is especially beneficial for bust service teams that need versatility to keep up with demand. 

Ratings

Brevo maintains a 4.5-star rating across thousands of reviews. 

Pricing

A solo user can access Brevo Conversations for free, but teams pay $15 per user per month. 

Final Verdict

To sum up, Formilla is not the be-all and end-all of live chat software. There are at least seven excellent alternatives to consider instead. All the options above are beneficial in their own ways- so think about what your business needs most before choosing a solution.

Which of the Formilla Alternatives Should You Choose?

Here are the top things to ask yourself when choosing a live chat app:

• Does it fit your budget?
• How user-friendly is the system?
• Can you integrate it with your other important systems?
• Is it versatile enough for your needs?
• Does the app fit well with your business aim and brand identity?

Overall, Chatway is the most flexible and feature-heavy live chat app of all, and we recommend it as the top choice for anyone looking for a convenient yet detailed and organized way to improve customer communications for their business. 

The best part is- you can sign up for free. Why not explore Chatway today to learn more about what makes it the best Formilla alternative? Get started now to revolutionize the way you serve and connect with your clients.