August 18, 2025

12 Best Live Chat Apps for Shopify in 2025

Thanks to platforms such as Shopify, the online shopping industry has exploded in the last few years. The pandemic showed just how convenient shopping can be, and many consumers have never looked back.

However, this means that the online competition has also grown, so you need something that will give your business the edge. Having an awesome live chat for Shopify will help you build a connection with your customers that will translate into better sales numbers. With Black Friday around the corner, this is something you need to be seriously considering.

Live Chat Apps for Online Communication

Live chat apps have evolved a lot in recent times. They are now the most preferred way to communicate with customers online. 

If you have a business on Shopify, a live chat app designed specifically for that platform will boost your online store. With important features such as mobile compatibility, you will always be able to communicate with your customers anytime, anywhere. 

This article will look at some of the live chat apps that have been making waves in 2025. By the time you finish reading, you will be able to choose the perfect Shopify live chat app for your business.

Top 12 Best Shopify Live Chat Apps for 2025

You can choose the best live chat for Shopify from any of the following awesome options for 2025:

1. Chatway

Chatway is a flexible live chat solution that offers a great balance of affordability and functionality. It is designed to serve startups and small to medium-sized businesses (SMBs) with a simple setup process and an intuitive dashboard. The Shopify live chat app seamlessly integrates with your store, providing an easy way to offer real-time support to your customers.

Key Features:
Chatway integrates seamlessly with Shopify, enabling real-time conversations with customers directly through your store. The app supports omnichannel communication, allowing merchants to manage chat, email, and more through a single interface. Additionally, it offers features such as canned responses, social chat buttons, automated messaging, custom chat widgets, and live visitor monitoring. These capabilities help businesses increase customer engagement and respond quickly to inquiries, ensuring a smooth customer experience.

Pricing:
Chatway offers a Free plan and a Pro plan-$15/month

Its users have reported better customer satisfaction, improved team collaboration, streamlined communication, and valuable customer insights that have boosted their business. 

The app is free to use, so you can get started with it on Shopify immediately.

2. Gorgias

These days, live chat apps are packed with many features, and Gorgias is a great example. The app supports omnichannel communication across multiple stores, which is great for boosting team collaboration. 

Using Gorgias, you can chat with customers in real time while they are browsing your store. You can also keep a chat history for each specific customer in case you need to pick up where you left off. 

Key Features:
Gorgias enables automated responses through AI and machine learning, which help merchants save time and provide quick responses to common inquiries. Its seamless integration with Shopify allows support agents to access customer order details, track shipping, and more, all from within the platform. Gorgias also provides detailed reporting and analytics, helping businesses gain insights into their support performance and improve customer service processes.

Pricing:
Gorgias offers multiple pricing tiers based on features and usage. The starter plan starts at $10/month, and prices can go up to $900/month for larger teams with additional advanced features and integrations.

3. Crisp

Crisp is a simple live chat tool that integrates with Shopify. It provides features like live chat, chatbots, email support, and a knowledge base, making it an all-in-one solution for managing customer inquiries.

Key Features:
Crisp allows businesses to communicate with customers via live chat, email, and more, all from a single platform. It offers automated chat responses, real-time visitor tracking, and integration with Shopify to provide access to customer order history and data. Additionally, Crisp provides a knowledge base feature, allowing businesses to offer self-service support to customers.

Pricing:
Crisp offers a free plan with basic features, while premium plans start at $45/month for more advanced features like more user profiles, live chat history, and team collaboration tools.

4. Formilla

While it would be great to always be available for your customers, it is not always possible. That is why Formilla allows support for a helper bot that will be online all the time to answer any questions your customers may have. This is one of the many benefits that this live chat app provides.

If a visitor has been on your site for a defined number of seconds, you can enable Formilla to trigger a chat session. This will allow you to attend to whatever your customer may need. 

Formilla offers a free plan limited to one live chat agent and three priced plans that start at $17.49/month. 

5. Tidio

Tidio is a popular live chat tool for Shopify stores, offering both real-time customer support and automated chatbot functionality. Tidio’s simple design, coupled with powerful automation features, makes it a great choice for small to medium-sized businesses looking to boost customer engagement without a steep learning curve.

Key Features:
Tidio integrates seamlessly with Shopify, allowing businesses to manage live chat, email, and Messenger communications from a single dashboard. It also offers AI-powered chatbots that can handle routine customer inquiries, ensuring 24/7 support. The app includes a visitor tracking feature, enabling store owners to see what their visitors are doing on the site, so they can engage them in real-time.

Pricing:
Tidio’s free plan offers essential live chat features, with paid plans starting at $29/month for additional features like live visitors list and more.

6. Tawk.to

Having live chat software that allows multimedia file-sharing can open new doors for your business in terms of how you interact with clients. 

That is something that you can easily do when using Tawk.to. This free app allows you to store an unlimited chat history while also supporting JavaScript API, desktop notifications, and more than 1,800 emojis to help make your chat sessions more enjoyable.

Pricing:
Tawk.to is completely free, offering a full set of features with no hidden fees. Businesses can also choose to upgrade by purchasing additional services such as paid support agents or custom branding, but the core functionality remains free.

7. WillDesk

WillDesk is an innovative and feature-rich customer support platform designed to provide businesses with a seamless live chat experience. It is an excellent choice for Shopify store owners who want to streamline their customer service and automate support tasks. WillDesk’s intuitive interface and powerful features make it suitable for businesses of all sizes, particularly those looking for a user-friendly tool that integrates effortlessly with their Shopify store.

Key Features:
WillDesk integrates seamlessly with Shopify, providing real-time chat functionality and automating responses for common customer inquiries. The app supports multi-channel communication, allowing businesses to manage live chat, email, and social media messages from a single platform. Its advanced AI-powered chatbot can handle routine questions, freeing up support agents to focus on more complex issues. Additionally, WillDesk offers automated ticket creation, ensuring no customer inquiry is overlooked. Businesses can also track customer interactions, manage orders, and respond to support tickets directly through the app. With features like multilingual support, WillDesk enables Shopify stores to cater to a global audience with ease.

WillDesk also comes with robust reporting tools that provide detailed insights into customer satisfaction, response times, and agent performance, helping businesses optimize their support operations. Its customizable chat widgets allow for a personalized customer experience, and its seamless Shopify integration ensures that customer data and order details are easily accessible within the chat interface.

Pricing:
WillDesk offers a Free Plan and flexible pricing plans to suit businesses of all sizes. The starter plan starts at $16.90/month, providing essential live chat features The basic plan is priced at $42.90/month, offering more advanced features and Pro plan costs $149.90/month

8. JivoChat

BestChat is a reliable live chat solution designed to improve customer engagement and support for Shopify merchants. It offers a blend of real-time communication features and automation tools, making it an excellent choice for businesses looking to offer both live support and automated customer interactions.

Key Features:
BestChat provides real-time messaging and integrates seamlessly with Shopify to help businesses manage customer support directly from their store. It also includes automated chatbots that handle routine customer inquiries, ensuring 24/7 support. BestChat offers powerful customization features, allowing store owners to adjust the appearance of their chat window to match their branding. It also includes detailed visitor tracking and analytics to monitor and optimize customer interactions.

Pricing:
BestChat offers a free plan with basic live chat features, while the premium version starts at $29/month, providing additional features such as chat history, automation, and integrations with other e-commerce platforms.

9. Chatra

Imagine a customer getting stuck on the checkout page just before they make their payment. Using live chat apps such as Chatra can help you prevent the chances of cart abandonment. You can reach out to them and see what they need, giving you a chance to secure a sale that you almost lost.

This app offers a free plan and two priced options to get you started quickly.

10. LiveChat

When customers are shopping on your Shopify page, they will likely be adding items to their cart as they go. Using LiveChat, you will be able to see what they have selected for their cart in real-time, which allows you to make recommendations to your customers. 

It also supports up to 200+ integrations, further increasing your reach in your search for new business opportunities. While it doesn’t offer a free plan for use on Shopify, you can get started with a 14-day free trial before making the switch to any of its paid plans. 

11. Shopify Inbox

Shopify Inbox is Shopify’s native live chat solution, providing an integrated experience for merchants and their customers. As part of the Shopify ecosystem, it offers deep integration with your Shopify store, allowing for easy communication with customers without the need for third-party apps.

Key Features:
Shopify Inbox allows businesses to chat with customers in real-time, manage orders, and respond to inquiries directly from the Shopify admin. It integrates with Facebook Messenger, Apple Business Chat, and other messaging platforms, offering a unified messaging experience. Shopify Inbox also features automated replies, tracking customer interactions, and creating follow-up actions.

Pricing:
Shopify Inbox is free for all Shopify merchants, making it an excellent option for store owners looking for a simple, integrated live chat solution without additional costs.

You can get this live chat app installed on your Shopify store for free, or select any of the available plans to get more than its basic features. 

12.  Reamaze

Re:amaze is a comprehensive customer service platform that integrates with Shopify, providing a multi-channel solution for managing customer inquiries. In addition to live chat, it also supports email, social media, and SMS communication. Re:amaze’s powerful automation tools make it a great choice for businesses looking to improve customer service efficiency.

Key Features:
Re:amaze’s live chat app seamlessly integrates with Shopify, allowing businesses to provide fast, personalized customer service. It includes automated workflows, customer segmentation, and analytics to track team performance. Additionally, Re:amaze supports multi-channel communication, so businesses can handle customer inquiries from various platforms in one place.

Pricing:
Re:amaze pricing starts at $29/month for the basic plan, with higher-tier plans offering additional features like automation, more agents, and advanced analytics.

How to Add Live Chat to Your Shopify Store

If you are ready to provide quick and personalized responses to your Shopify business, consider adding Chatway live chat to your store. Simply follow these four easy steps or check out this detailed guide:

1. Start by installing Chatway from the Shopify app store, which is completely free. You can go to the Shopify app store, search for Chatway, select the icon, and then click “Install.”
2. A new window will pop up, and you will be required to create an account using your Shopify email address. Fill in all the required details on that window and click “Next.”
3. On top of the new window that appears, you will see a button that says “Complete Setup.” Click on this button.
4. Ensure that you have enabled Chatway from the app embeds menu. After that, all you have to do is click “Save” and your live chat app will be ready.

Wrapping Up

Now that you know the best live chat apps for Shopify, the next step is to choose one that can scale your communication needs. 

We wholeheartedly recommend Chatway to help you achieve real-time communication on your website.  Get started with Chatway right now and watch as your business flourishes.