Damilola Oyetunji
Content Writer at Chatway.
Thanks to platforms such as Shopify, the online shopping industry has exploded in the last few years. The pandemic showed just how convenient shopping can be, and many consumers have never looked back.
However, this means that the online competition has also grown, so you need something that will give your business the edge. Having an awesome live chat for Shopify will help you build a connection with your customers that will translate into better sales numbers. With Black Friday around the corner, this is something you need to be seriously considering.
Live Chat Apps for Online Communication
Live chat apps have evolved a lot in recent times. They are now the most preferred way to communicate with customers online.
If you have a business on Shopify, a live chat app designed specifically for that platform will boost your online store. With important features such as mobile compatibility, you will always be able to communicate with your customers anytime, anywhere.
This article will look at some of the live chat apps that have been making waves in 2024. By the time you finish reading, you will be able to choose the perfect Shopify live chat app for your business.
Top 12 Best Shopify Live Chat Apps for 2024
You can choose the best live chat for Shopify from any of the following awesome options for 2024:
- Chatway
Chatway is a live chat app designed to make communication on your website smooth, intuitive and easy. Its integration as a Shopify live chat makes it the ultimate customer service tool for servicing website visitors and customers on your Shopify store.
Chatway is a powerful messaging app that will completely revolutionize the way you do business. With features such as private notes, file sharing, live chat, chat routing, multi-agent, support analytics and an option to show support messages in multiple languages, Chatway makes a great addition to your Shopify store.
Its users have reported better customer satisfaction, improved team collaboration, streamlined communication, and valuable customer insights that have boosted their business.
The app is free to use, so you can get started with it on Shopify immediately.
If you have never heard of Chatway, you can learn what Chatway live chat is all about.
- Gorgias
These days, live chat apps are packed with many features, and Gorgias is a great example. The app supports omnichannel communication across multiple stores, which is great for boosting team collaboration.
Using Gorgias, you can chat with customers in real time while they are browsing your store. You can also keep a chat history for each specific customer in case you need to pick up where you left off.
However, Gorgias has no free plan available. It offers a 7-day free trial and priced plans that start at $10/month.
- Zendesk
One of the best uses of modern live chat software is that it allows you to target specific customers to increase your chances of making a sale. With Zendesk, you can send targeted messages to customers based on their shopping behaviour.
Before you start talking to a customer, you can use the app to gather more information about each client, which will allow you to communicate more effectively with them.
Zendesk doesn’t offer a free plan either. Instead, you can get started with a 14-day free trial, after which you can subscribe to any of its plans.
- Formilla
While it would be great to always be available for your customers, it is not always possible. That is why Formilla allows support for a helper bot that will be online all the time to answer any questions your customers may have. This is one of the many benefits that this live chat app provides.
If a visitor has been on your site for a defined number of seconds, you can enable Formilla to trigger a chat session. This will allow you to attend to whatever your customer may need.
Formilla offers a free plan limited to one live chat agent and three priced plans that start at $17.49/month.
- Autoketing’s Facebook Chat Box
Even after so many years, Facebook is still a giant in the online marketing industry. Being able to tap into that huge customer pool for your Shopify business will funnel a lot of new customers to your page.
This Facebook Chat Box from Autoketing allows you to do just that. With live chat capabilities, you can easily connect with your customers. You can even send a few friendly reminders to some of your forgotten Facebook customers.
This live chat app is available for free on Shopify.
- Tawk.to
Having live chat software that allows multimedia file-sharing can open new doors for your business in terms of how you interact with clients.
That is something that you can easily do when using Tawk.to. This free app allows you to store an unlimited chat history while also supporting JavaScript API, desktop notifications, and more than 1,800 emojis to help make your chat sessions more enjoyable.
- Pingme (Facebook Messenger live chat)
If you are having a tough time juggling your live chat sessions with your other business commitments, Pingme can help you schedule working times when you can enable or disable the app. You can also connect to Facebook and live chat with any of your customers who are on the platform.
This live chat app offers a free plan as well as paid plans that start at $6/month.
- JivoChat
Using JivoChat, you can keep track of what your visitors are doing on your page and pick the best time to start a real-time chat with them. With the help of canned responses and the ability to see what your visitors are typing before they send, you will be able to give your customers efficient and reliable support all the time.
You can get started with a free plan that’s limited to 5 agents or users or you can sign up for the Pro plan at $29/month.
- Chatra
Imagine a customer getting stuck on the checkout page just before they make their payment. Using live chat apps such as Chatra can help you prevent the chances of cart abandonment. You can reach out to them and see what they need, giving you a chance to secure a sale that you almost lost.
This app offers a free plan and two priced options to get you started quickly.
- LiveChat
When customers are shopping on your Shopify page, they will likely be adding items to their cart as they go. Using LiveChat, you will be able to see what they have selected for their cart in real-time, which allows you to make recommendations to your customers.
It also supports up to 200+ integrations, further increasing your reach in your search for new business opportunities. While it doesn’t offer a free plan for use on Shopify, you can get started with a 14-day free trial before making the switch to any of its paid plans.
- Tidio
Cart abandonment can be very frustrating and can lead to huge losses for your business. However, with the chatbot feature that exists on this live chat app, you can significantly reduce the rate of chat abandonment, making sure you make the most of every sales opportunity.
Tidio’s chatbot can be programmed to be available online 24 hours a day. Other amazing features can boost your communication as well.
You can get this live chat app installed on your Shopify store for free, or select any of the available plans to get more than its basic features.
- Reamaze
Reamaze is an excellent piece of live chat software that allows you to multitask by chatting to customers while you send them your latest products. The app will streamline your workflow even while looking at multiple stores at the same time.
While this live chat app doesn’t offer a free plan, you can get started with a 14-day free trial.
How to Add Live Chat to Your Shopify Store
If you are ready to provide quick and personalized responses to your Shopify business, consider adding Chatway live chat to your store. Simply follow these four easy steps or check out this detailed guide:
- Start by installing Chatway from the Shopify app store, which is completely free. You can go to the Shopify app store, search for Chatway, select the icon, and then click “Install.”
- A new window will pop up, and you will be required to create an account using your Shopify email address. Fill in all the required details on that window and click “Next.”
- On top of the new window that appears, you will see a button that says “Complete Setup.” Click on this button.
- Ensure that you have enabled Chatway from the app embeds menu. After that, all you have to do is click “Save” and your live chat app will be ready.
Wrapping Up
Now that you know the best live chat apps for Shopify, the next step is to choose one that can scale your communication needs.
We wholeheartedly recommend Chatway to help you achieve real-time communication on your website. Get started with Chatway right now and watch as your business flourishes.
