In this guide we’ll show you how to install Chatway live chat on a Shopify webstore.
Chatway is a live chat platform that allows you to provide prompt and personalized customer support, which can improve customer satisfaction and loyalty. With Chatway, your multiple agents can communicate easily on chat, email, Facebook Messenger & more, all from a single dashboard. It also allows your team to collaborate on customer conversations, share notes, and assign tasks, which can improve team efficiency and effectiveness.
You can also check our entire Chatway knowledge base to learn more about how to make the most out of it.
Step 1: So let’s dive in. First you will need to install the Chatway app from the Shopify app store completely for free.
If you need any guidance on this, please follow these instructions on how to add an app on your Shopify site.
Step 2: Next, go to the Shopify app market and search for Chatway.
Step 3: Click on Chatway and then click on Install.
Step 4: A new window will pop up for you to click Install app.
Step 5: You will be asked to create an account with your Shopify email address as the pre-entered Chatway email address. Just fill in the sign-up details and click Next.
Step 6: Now, complete the Shopify setup by clicking on the “Complete setup” button.
Step 7: Make sure to enable the Chatway live chat from the app embeds menu and click Save.
And that’s it! Depending on your customizations, this is how Chatway may look like on your website.