October 12, 2023

Chatway – our website live chat product is live!

Are you looking for a tool to facilitate customer service and reply to new inquiries within a single dashboard? Look no more. We are happy to share that we have recently released Chatway – a live chat product for your website.

Chatway allows you to communicate with your website visitors in one place by letting you connect live chat, email, and Facebook Messenger to one account. Let’s dive in more details below…

First, what is Chatway?

After months of development and team efforts, we are releasing Chatway as an app that can be used on any website so that businesses of any kind – small or big – can benefit from a fully customizable, powerful messaging tool that will revolutionise customer service.

With Chatway any business owner can improve the way they communicate with their customers by launching a live chat or integrating it with their email or Facebook Messenger to receive all client requests in one place. More integrations are around the corner!

You can use Chatway to reply to messages from one portal from your desktop device or from your mobile phone, as an app is available for both Android (Google Play Store) and iOS (Apple App Store).

You can use Chatway on any website and currently it’s also available as app on Shopify and Wix, with a WordPress plug-in and other e-commerce apps coming soon! 

Despite the short time Chatway has been on the market, it has already collected numerous five-star reviews from satisfied business owners from all over the world.

Next, let us tell you a bit about…

How and why did we start?

The team behind Chatway already has a long experience with WordPress plug-ins and e-commerce apps for platforms such as Shopify, Wix and many more. This means we have a good amount of insight on what customers need and how they need it done.

As our customer base increased, we became familiar with their need for an easy live chat product that can facilitate their customer service and also be integrated with our other products – such as Chaty, a product that offers you to connect various social and communication channels in one widget. This integration will hopefully come in the near future and if you’d like to be notified once it’s available, feel free to drop us a line with your email address and we’ll add you to the waitlist.

That’s why we took on a mission develop a standalone product that users can install and use on any site, on any platform and what’s most importantly – with zero coding knowledge. 

Now that you know what Chatway is, you’re probably wondering:

What are the Chatway main features?

Chatway offers a user-friendly, fast and effortless installation and setup – you don’t need to be tech-savvy or know coding at all.

The Chatway widget is fully customizable so you can match it to your website aesthetic and personalise it even further. All colours, icons and even texts can be changed (for the texts – they can also be translated)!

You have an insightful analytics dashboard to see your performance, as well as a page with all your contacts.

With Chatway, you can offer multi-channel support – promptly respond to messages across multiple channels – live chat on your website, email, Facebook Messenger from your Chatway dashboard.

Achieve this via an easy integration – you can easily connect Chatway with your favourite platforms without any technical assistance.

Did we mention Chatway is completely free? Sign up today! No credit card required!

Next up:

What exactly does Chatway do?

Chatway will for sure increase your customers’ satisfaction as you will be able to offer prompt customer support.

With Chatway, you can streamline communication by adding as many agents as you want who can communicate easily via live chat, email, Facebook Messenger & more, all from a single dashboard!

This also guarantees improved team collaboration as all members of your team will be able to collaborate on customer conversations, share notes and assign tasks, which can improve team efficiency and effectiveness – resulting in a better and faster response time to your end customer.

And last but definitely not least, Chatway provides valuable customer insights by offering detailed customer profiles and conversation histories, which can help you understand your customers’ needs and preferences, as well as their background.

Do you already want to know…

What’s coming?

Would you like to know first what’s coming soon? Head over to the Chatway website to be the first to know! With automations, analytics, AI writing assistant, API, knowledge base and more social integrations around the corner, Chatway is a tool that is not only reliable but will continue to grow with your business.

What is special about Chatway?

Chatway is easy and convenient to use for both you and your agents, and your customers, and also looks great on your site.

Everyone can use Chatway without spending a large amount of time digging through complicated help desk articles or setup guides.

What’s more, the Chatway widget is fully customisable, lightweight and super fast.

I’m in – how to get started?

Setting up your Chatway widget is quite literally a two-step process.

1. First, sign up for free or if you already have an account, sign in your Chatway dashboard.
2. Next, create your Chatway widget in the Chatway dashboard and set up your customisations.
3. Last step, add our one-line JavaScript code in your site and you’re ready!

You are now easily reachable from customers, ensuring the best experience for both your team and your customers. A win-win!

Click on the button below to sign up and start creating your first Chatway widget for free!

Finally…

We can’t wait to hear your feedback on Chatway and we’re looking forward to releasing even more features to help you get more leads and sales. Do you have a feature request? Please feel free to reach out through Chatway (bottom right corner).