December 11, 2023

Chatway just launched on the Square Online app store!

Exciting news – Chatway live chat is now launching as an app on Square Online. Since its introduction, the Chatway app has garnered significant attention, with numerous installations and even earning 5-star reviews.

Are you still unfamiliar with Chatway? This is our latest addition to the portfolio – a product designed to facilitate communication with your website visitors in one centralized location by integrating channels like live chat, email, and Facebook Messenger.

The Chatway app for Square is ideal for any business seeking a customizable, robust messaging tool to enhance and expedite their customer service.

Discover Chatway:

Engage with your customers through a live chat or seamlessly integrate it with your email or Facebook Messenger to consolidate all client requests in one place. More integrations are on the way! Utilize our user-friendly desktop interface or explore our apps on the Apple App Store and Google Play Store to connect with customers on the go via your mobile device.

Why rely on Chatway?

Despite being a new product, Chatway initially launched as a standalone app compatible with any site, gaining approval from satisfied business owners worldwide, including those on platforms like Shopify, Wix, WordPress and Duda.

Furthermore, the Chatway team brings extensive experience with apps for different marketplaces. This background ensures an understanding of customer needs and effective implementation.

Many of our existing customers requested a live chat product that enhances customer service and integrates seamlessly with our other products, such as Chaty, our widely beloved offering with over 150,000 active installations. Chaty enables you to connect various social and communication channels in one widget.

Therefore, we embarked on a mission to develop a product tailored to your requests and preferences, suitable for users of all technical levels, even those with zero coding experience!

Don’t miss out on Chatway’s key features…

The Chatway app boasts a simplified, user-friendly interface, swift and easy setup, and a fully customizable widget that can align with your website design. Personalize colors, icons, and even text!

Provide multi-channel customer service by responding to messages across live chat on your website, email, and Facebook Messenger, all through your Chatway dashboard.

Enhance communication by adding as many agents as needed, promoting improved team collaboration. All team members can collaborate on customer conversations, share notes, and assign tasks, boosting team efficiency and resulting in faster responses to end customers.

Chatway is sure to elevate your customer satisfaction.

Moreover, benefit from a useful analytics dashboard to track your widget’s performance and a contacts page for valuable customer insights. View detailed customer profiles and conversation histories to understand customer needs, preferences, and backgrounds.

And the best part – did we mention Chatway is entirely free? Sign up today! No credit card required!

While Chatway is a new app, it already offers a lot. Check out our website for updates on what we’re working on! With upcoming features like automations, analytics, an AI writing assistant, API, knowledge base, and more social integrations, Chatway is not just reliable but poised to grow with your business.

To sum it up…

Chatway is easy and convenient for you, your agents, and your customers, enhancing the appearance of your site.

Anyone can get started with Chatway without spending excessive time navigating complex help desk articles or setup guides.

Moreover, the Chatway app is fully customizable, lightweight, and exceptionally fast.

Setting up your Chatway widget is a two-step process. Install the Chatway app for Square for free from the Square App store. You can learn more about how to do this in our helpdesk article, linked for you here. Then, sign up or sign in if you already have an account. Now, the exciting part begins – start creating your Chatway widget, and you’re good to go!

Now, you’re easily accessible to customers, ensuring the best experience for both your team and your customers. Best of luck!