Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway
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Offer immediate responses and support to your website visitors using Chatway live chat, a Zendesk alternative
NO CREDIT CARD REQUIRED
Chatway is a user-friendly chat app that empowers your support team to provide immediate assistance to your website visitors. This is why you should consider Chatway as an alternative to Zendesk
Access live chat features for free.
Stay updated on your support activities to understand what's effective and where improvements are needed.
Review previous chat records between visitors, customers and agents.
Write confidential notes that remain hidden from customers, intended for your personal use or sharing with teammates
Gather information from visitors by having them fill out a form before starting the chat.
Have live chat interactions with customers on the go with mobile apps for iOS and Android devices
Share files and other content with customers within chat for better support.
Chatway, a user-friendly alternative to Zendesk, empowers you to provide quality support experiences for your customers and website visitors. With this Zendesk alternative, you can seamlessly communicate and engage with customers in real-time. This allows you to provide personalized support, build rapport, and offer a responsive and efficient experience. Also, you can resolve complex inquiries quickly and efficiently by collaborating with multiple agents, sharing private notes and utilizing multimedia files to provide clarity and context.
Curious to see how Chatway stands as a worthy Zendesk alternative? Let's break it down for you.
This Zendesk alternative provides you with a live chat app for absolutely free. This means your business can enjoy a cost-effective way to connect with customers and offer real-time support. It eliminates the need for expensive phone systems or dedicated support staff, while still allowing you to address customer inquiries promptly and efficiently. This can lead to improved customer satisfaction and increased sales conversions. On the flip side, its counterpart doesn't offer a free plan for its users to enjoy all the benefits of a live chat app.
A great thing about this Zendesk alternative is that it isn't tied down to any platform as a mere feature. It is offered as a standalone app which allows you to tailor the chat experience to your specific needs and branding. You can customize the chat widget's appearance, set up multiple agents, and integrate with other platforms like Shopify, Wix, WordPress, Facebook Messenger or Square. On the other hand, Zendesk offers its live chat features as a part of its suite plans.
Explore the features that make Chatway the ideal live chat tool for delivering top-notch support to your website visitors and customers
With this Zendesk alternative's shared inbox, you can manage inquiries from a variety of communication channels, including your website, Shopify, Wix, Facebook, and more, all conveniently from your dashboard.
This Zendesk alternative is very user-friendly, making the installation and customization process as easy as ABC.
There are no hassles when connecting this Zendesk alternative to your preferred platforms like Shopify, Wix, WordPress and Facebook Messenger.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Zendesk alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
