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chatway logo Chatway vs
ThriveDesk chatway logo

Offer proactive support and engage with visitors on Chatway live chat, a ThriveDesk alternative

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Why opt for Chatway instead of ThriveDesk?

Chatway, a ThriveDesk alternative, lets you address customer concerns promptly, eliminating the frustration of waiting for email responses or phone queues.

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Free Plan

Get started with live chat at no cost

Agent Seats

Provide optimal support by assigning agents to specific conversations

Multi-Platform Integration

Connect all inboxes from various platforms(email, Wix, WordPress, Facebook, Shopify, etc) to your live chat app

Visitor Tracking

See the user's visit history and pages that they're on during chat

Chat Transfer

Route chats between your teammates for better response times

Pre-Chat Form

Collect essential information from users before the chat begins

Mobile Apps

Solve issues and stay connected while on the move with our mobile apps

Nurture Customer Loyalty With This ThriveDesk Alternative

Empower your customers with immediate and personalized support through live chat, transforming their interactions into positive experiences that drive lasting satisfaction. Use Chatway, a ThriveDesk alternative to personalize your support interactions, solve queries, respond faster, and build connections that lead to long-lasting relationships. Provide your support team with the best live chat tool for navigating through customer enquiries.


Chatway: Your Reliable ThriveDesk Alternative

Want to see what makes Chatway a great ThriveDesk alternative? Check out the features that stand out.

Free Plan

Anyone can get a live chat app for their business, but not everyone gets access to a 100% free live chat app that provides extensive features. With this ThriveDesk alternative, you're assured of enjoying extensive features for real-time connections. On the other hand, its counterpart doesn't offer its live chat features for free. It only provides a limited free trial.

Agent Seats

With this ThriveDesk alternative, your agents can handle a larger volume of chats simultaneously, reducing wait times for customers and ensuring they get their questions answered faster. This is all made possible, because our free live chat app gives you access to unlimited agent seats. Conversely, you can only get between 4-10 agent seats on the starter and plus plans of ThriveDesk.

Multi-Platform Integration

With this ThriveDesk alternative, you can easily bring all your conversations from your e-commerce store, website, email or Facebook Messenger under a single-shared inbox. This makes it convenient to manage interactions, no matter where your customers reach out from. On the flip side, ThriveDesk also offers these integration options but limits its Starter and Plus plan users to 1 and 3 e-commerce integrations, respectively.

Visitor Tracking

What makes our chat tool such a great ThriveDesk alternative is that you can see insights about your visitors (pages visited, browser used, device type, etc) for free. This feature allows your agents to recognize returning visitors or those browsing specific product pages and qualify them as potential leads. You can see what pages of your website they're on before they reach out for help to troubleshoot issues that may exist in the user journey. Free plan users of ThriveDesk, on the other hand, do not have access to this feature.

Superior Features for Live Chat

Get a firsthand look at the amazing features that make Chatway a strong alternative to its competitor. Make the smart choice for your live chat needs.

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Collaborate Through a Shared Inbox

Chatway's centralized inbox simplifies customer interactions by consolidating incoming inquiries from various sources, such as your website, Shopify, Wix, and Facebook, into a single, easy-to-manage location.

Setup a Live Chat Widget Easily

Chatway's intuitive interface allows even the most tech-averse users to easily configure and customize it to their taste.

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Streamline Support with Seamless Integrations

Amplify your customer support capabilities by bridging the gap between this ThriveDesk alternative and popular platforms like Shopify, Wix, WordPress, and Facebook Messenger.

Stories of success

Our Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

platform logo 5 star rating 100+ Reviews
platform logo 5 star rating 70+ Reviews
platform logo 5 star rating 30+ Reviews
platform logo 5 star rating 10+ Reviews
platform logo 5 star rating 10+ Reviews
platform logo 5 star rating 10+ Reviews
Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a ThriveDesk alternative?

Yes, Chatway is a great ThriveDesk alternative that can be used for free. Please check the comparison table above for more information.