Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Chatway
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Offer real-time support and boost engagement with Chatway live chat, a SnapEngage alternative
NO CREDIT CARD REQUIRED
Chatway, a SnapEngage alternative, makes real-time communication easy, which improves customer satisfaction and leads to better business results.
Get started with all the benefits of live chat for free
Match the chat widget's appearance to your brand's look and feel
Share guides, tutorials, or manuals directly within the chat to assist customers
Connect to the appropriate department or agent faster, reducing overall wait times
Bring all queries and questions from platforms like Facebook Messenger, Wix, Shopify under one inbox
Gain valuable insights into customer behavior on live chat
Solve issues and stay connected while on the move with our mobile apps
Boost sales and customer engagement with live chat conversations that build deep relationships and improve satisfaction with Chatway, a SnapEngage alternative. No more waiting on hold or emailing back and forth. Your live chat agents can address customer needs in real-time, identify potential issues and offer help before customers even realize they need it, leading to smoother interactions and a more positive overall experience.
Wondering why you should consider Chatway as a worthy SnapEngage alternative? Let's discuss the major benefits.
A great part about this SnapEngage alternative is that it is 100% free to use, meaning you get no additional costs to your customer support budget. On the flip side its counterpart doesn't offer a free plan for its users so they can't access a live chat tool with making some form of payment.
Another amazing benefit of this SnapEngage alternative is that you have access to customize the widget to your liking. A customizable widget lets you ditch the generic look and feel, and instead, infuse your brand's personality. Think colors, logos, and fonts. This feature is only available with a paid plan for SnapEngage users.
Sometimes, complex information, product features, or technical instructions are best explained through images, screenshots, or even short videos. A file-sharing feature within live chat is crucial to achieve this - a feature that Chatway users can boast of. On the other hand, SnapEngage users need a paid plan to get access to these features.
When the chat volume on your live chat app skyrockets, you need a chat routing feature to assign the right conversations to reach the right agents for optimal efficiency and customer satisfaction. With this SnapEngage alternative, you have access to that feature for free, while users of its counterpart will need a paid plan to get this feature.
Go beyond live chat conversations with Chatway. Discover the feature-packed live chat tool that builds trust, nurtures relationships, and fuels business growth.
With this SnapEngage alternative, you can connect platforms like Facebook Messenger to a single, shared inbox for managing conversations and impressing customers.
Give your agents the power to lead conversations, personalize interactions with visitor insights, and improve customer satisfaction with this SnapEngage alternative.
Provide cost-effective support to potential and existing customers which can lead to higher sales and better conversion rates.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great SnapEngage alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
