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chatway logo Chatway vs
SnapEngage chatway logo

Offer real-time support and boost engagement with Chatway live chat, a SnapEngage alternative

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Why opt for Chatway instead of SnapEngage?

Chatway, a SnapEngage alternative, makes real-time communication easy, which improves customer satisfaction and leads to better business results.

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Free Plan

Get started with all the benefits of live chat for free

Widget Customisation

Match the chat widget's appearance to your brand's look and feel

File Sharing

Share guides, tutorials, or manuals directly within the chat to assist customers

Chat Routing

Connect to the appropriate department or agent faster, reducing overall wait times

Multi-Platform Conversations

Bring all queries and questions from platforms like Facebook Messenger, Wix, Shopify under one inbox

Chat Analytics

Gain valuable insights into customer behavior on live chat

Mobile Support

Solve issues and stay connected while on the move with our mobile apps

Improve Customer Experience With This SnapEngage Alternative

Boost sales and customer engagement with live chat conversations that build deep relationships and improve satisfaction with Chatway, a SnapEngage alternative. No more waiting on hold or emailing back and forth. Your live chat agents can address customer needs in real-time, identify potential issues and offer help before customers even realize they need it, leading to smoother interactions and a more positive overall experience.

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Chatway: Your Go-To SnapEngage Alternative

Wondering why you should consider Chatway as a worthy SnapEngage alternative? Let's discuss the major benefits.

100% Free Live Chat

A great part about this SnapEngage alternative is that it is 100% free to use, meaning you get no additional costs to your customer support budget. On the flip side its counterpart doesn't offer a free plan for its users so they can't access a live chat tool with making some form of payment.

Widget Customization

Another amazing benefit of this SnapEngage alternative is that you have access to customize the widget to your liking. A customizable widget lets you ditch the generic look and feel, and instead, infuse your brand's personality. Think colors, logos, and fonts. This feature is only available with a paid plan for SnapEngage users.

File-Sharing for Clarity

Sometimes, complex information, product features, or technical instructions are best explained through images, screenshots, or even short videos. A file-sharing feature within live chat is crucial to achieve this - a feature that Chatway users can boast of. On the other hand, SnapEngage users need a paid plan to get access to these features.

Chat Routing Through Agents

When the chat volume on your live chat app skyrockets, you need a chat routing feature to assign the right conversations to reach the right agents for optimal efficiency and customer satisfaction. With this SnapEngage alternative, you have access to that feature for free, while users of its counterpart will need a paid plan to get this feature.

Advanced Features for Live Chat

Go beyond live chat conversations with Chatway. Discover the feature-packed live chat tool that builds trust, nurtures relationships, and fuels business growth.

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All-in-One Inbox For Your Team

With this SnapEngage alternative, you can connect platforms like Facebook Messenger to a single, shared inbox for managing conversations and impressing customers.

Results Through Customer Engagement

Give your agents the power to lead conversations, personalize interactions with visitor insights, and improve customer satisfaction with this SnapEngage alternative.

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Budget-Friendly Communication

Provide cost-effective support to potential and existing customers which can lead to higher sales and better conversion rates.

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a SnapEngage alternative?

Yes, Chatway is a great SnapEngage alternative that can be used for free. Please check the comparison table above for more information.