Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Chatway
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Offer timely responses to your customers to increase their satisfaction and build loyalty with Chatway, a Smartsupp alternative
NO CREDIT CARD REQUIRED
Chatway equips your team with live chat support tools for meaningful interactions with your website visitors and customers. This is why you should consider Chatway as a Smartsupp alternative
Unlimited live chat conversations at zero cost.
Connect to Facebook, Shopify, Wix etc
Invite multiple team members as agents and assign conversations.
Revisit old live chat conversations to better engage customers.
Gain insights into your support operations and agent activities during a specified timeframe
Assign conversations to your support agents without hassle.
Live chat with customers on the move with mobile apps for iOS and Android devices
Chatway equips your support team with all the tools to engage with website visitors and customers on live chat without any hassle.
This Smartsupp alternative can be used to proactively engage with potential customers, answer their questions, and guide them through the purchasing process, leading to increased sales and conversions for your business.
With this Smartsupp alternative, you can also handle multiple chats simultaneously, improving the productivity and efficiency of your support team.
While both live chat softwares offer free plans, this Smartsupp alternative's free tier unlocks a broader range of functionalities, catering to the diverse needs of growing businesses.
Firstly, Chatway outshines Smartsupp in terms of agent capacity and Facebook integration. While Smartsupp restricts you to a single agent seat on its free plan, Chatway's free plan empowers you to add as many support agents as your needs demand, ensuring seamless handling of live chat interactions on your website.
Additionally, this modern Smartsupp alternative extends its capabilities to Facebook conversations, a feature absent from Smartsupp's free plan. This comprehensive approach positions Chatway as the superior choice for businesses seeking robust live chat support. Furthermore, Chatway's free plan enables seamless collaboration among team members by allowing them to assign conversations and monitor each other's performance.
Moreso, businesses can customize the position of their chat widget to optimize its visibility and gather detailed visitor insights, including browser information and pages visited during a conversation. These advanced features are not available on Smartsupp's free plan, making Chatway a more comprehensive Smartsupp alternative for businesses seeking to enhance their customer support capabilities.
While Smartsupp only provides conversation history for 14 days, Chatway grants unlimited access to conversation history, allowing you to revisit and analyze past interactions. Also, this Smartsupp alternative offers unlimited conversations and live chat functionality across multiple websites, while Smartsupp's free plan restricts you to 100 conversations per month and confines live chat to a single website. Lastly, Chatway outshines as a Smartsupp alternative by providing comprehensive customer support through live chat. and email, even on its free plan, while Smartsupp offers no customer support for its free users.
Make the most of the sophisticated features that set Chatway apart and apply them to enhance your customer support capabilities, amplify satisfaction, and fuel the growth of your business.
With Chatway, a Smartsupp alternative, you can effortlessly engage in messages from multiple platforms (Website, Shopify, Wix, Facebook, and more) directly via your dashboard
Setting up Chatway is as easy as ABC. You can handle tasks such as adding team members as agents and assigning conversations without needing the assistance of a tech expert.
Easily integrate Chatway, a Smartsupp alternative with the platforms you prefer, such as Shopify, Wix, and Facebook Messenger
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Smartsupp alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
