Quickly respond to customer and visitor inquiries via live chat
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Offer timely responses to your customers to increase their satisfaction and build loyalty with Chatway, a Smartsupp alternative
Chatway Smartsupp 
No Credit Card Required
Chatway equips your team with live chat support tools for meaningful interactions with your website visitors and customers.
Access essential live chat features at no cost forever
Recognize returning logged-in users and verify their identity for better security and privacy.
Connect to Facebook, Shopify, Wix etc
See who’s on your website, what page they’re viewing, and start a conversation in real time.
Gather feedback on support experiences with customized surveys to enhance customer service.
Add buttons to your live chat widget that let visitors connect with you through channels like WhatsApp, Messenger, Instagram, and more.
Automatically translate messages to the preferred language for smooth and effortless communication.
Create and display FAQs in the chat widget to help visitors quickly find answers on their own.
Invite multiple team members as agents and assign conversations.
Revisit old live chat conversations to better engage customers.
Gain insights into your support operations and agent activities during a specified timeframe
Assign conversations to your support agents without hassle.
Organize conversations with tags and use custom data to deliver more personalized interactions.
Live chat with customers on the move with mobile apps for iOS and Android devices
Chatway equips your support team with all the tools to engage with website visitors and customers on live chat without any hassle.
This Smartsupp alternative can be used to proactively engage with potential customers, answer their questions, and guide them through the purchasing process, leading to increased sales and conversions for your business.
With this Smartsupp alternative, you can also handle multiple chats simultaneously, improving the productivity and efficiency of your support team.
Curious about what sets Chatway apart from Smartsupp? Discover the advantages that make Chatway a better, more effective Smartsupp alternative for your needs.
Chatway, a Smartsupp alternative, goes above and beyond by allowing you to add social chat buttons directly to your live chat widget. This means visitors can instantly connect with your team through popular platforms like WhatsApp, Messenger, Instagram, and more. Smartsupp, on the other hand, lacks this functionality, limiting your reach and flexibility when it comes to multi-channel communication.
Conversation history is important for understanding customer needs, improving support quality, and training your team. While Smartsupp only stores chat history for 14 days on its free plan, Chatway gives you 30 days of access, even without a paid subscription. This extended window allows you to revisit important conversations, and ensure nothing slips through the cracks, without the pressure of upgrading right away.
Smartsupp’s free plan limits you to just 50 conversations per month and restricts usage to a single website, which can quickly become a barrier as your business grows. Chatway removes those limits-offering unlimited conversations and the freedom to install Chatway on as many websites as you like, even on the free plan. It’s perfect for businesses looking for a scalable, hassle-free live chat solution from day one.
Make the most of the sophisticated features that set Chatway apart and apply them to enhance your customer support capabilities, amplify satisfaction, and fuel the growth of your business.
With Chatway, a Smartsupp alternative, you can effortlessly engage in messages from multiple platforms (Website, Shopify, Wix, Facebook, and more) directly via your dashboard.
Setting up Chatway is as easy as ABC. You can add team members as agents and assign conversations without needing the assistance of a tech expert.
As a Smartsupp alternative, Chatway offers iOS and Android mobile apps that make it easy to engage in conversations with customers anytime, even on the go.
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Smooth and easy. Simple interface and a good way to engage with potential customers.
Founder, Coach Social
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
Yes! Chatway offers a forever free plan with essential live chat features to provide quality support to your website visitors.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Smartsupp alternative that can be used for free. Please check the comparison table above for more information.
