Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all customer conversations in one unified inbox. Integrate with WhatsApp, Messenger, Instagram, and Email.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Improve customer service and satisfaction with immediate responses to queries with Chatway, a Shopify Inbox alternative
Chatway Shopify Inbox 
No Credit Card Required
Chatway offers extensive features that make it easy for support teams to work collaboratively, providing instant responses to customers. This is why you should consider Chatway as a Shopify Inbox alternative
Access essential live chat features at no cost
Identify logged-in users and show past chats in the widget for personalized, seamless support.
Fully tailor your chat widget’s design, behavior, and triggers to match your brand.
Invite your entire support team on your live chat platform to support customers.
See who’s on your website, what page they’re viewing, and start a conversation in real time.
Gather feedback on support experiences to enhance customer service.
Add buttons to your live chat widget that let visitors connect with you through channels like WhatsApp, Messenger, Instagram, and more.
Automatically translate messages to the preferred language for smooth and effortless communication.
Create and display FAQs in the chat widget to help visitors quickly find answers on their own.
Engage in unlimited live chat conversations with customers and website visitors.
Write private notes that aren’t visible to customers for yourself or teammates.
Collect information from visitors through a form before a chat is initiated
Connect all your work tools(Wix, WordPress, Facebook, Shopify, etc) to your live chat app
Share files with customers within chat for better support.
Organize conversations with tags and use custom data to deliver more personalized interactions.
Engaging with customers in real-time can distinguish a business from competitors who lack this service. Chatway, a Shopify Inbox alternative, empowers your support team to provide immediate responses to customer queries, significantly increasing customer satisfaction. With its extensive features that go beyond the basics of live chat, Chatway offers a competitive advantage, setting your business apart with superior customer support.
Curious about how Chatway exceeds Shopify Inbox? Explore the reasons below that position Chatway as an excellent Shopify Inbox alternative for meeting your business needs.
Chatway is a better alternative to Shopify Inbox because it shows your live visitors as they browse your site. With Chatway’s Live Visitors, you get a real-time view of who’s browsing your website and which pages they’re viewing. You can reach out with a message right when it matters most. It could be to answer a question, offer support, or close a sale. It’s proactive customer engagement that feels timely, thoughtful, and personal.
Chatway, a Shopify Inbox alternative, enables the easy collection of your visitor's details, such as email address, name, and phone number, before the chat session commences. Shopify Inbox does not provide this feature, making it challenging for users who wish to use live chat as a means to generate leads.
Chatway, a Shopify Inbox alternative, offers the ability to compose notes for internal communication with team members within the chat interface, providing insights about the customer's issue. Shopify Inbox lacks this feature, leading to the need for multiple apps for internal communication and collaboration.
Explore the extra features and functionalities of Chatway that position it as the best live chat solution for your business.
No matter where your customers are (Website, Shopify, Email, Facebook, etc.), Chatway, a versatile Shopify Inbox alternative, helps you deliver excellent service to them with the convenience of live chat.
With its simple setup, Chatway enables you to perform tasks like adding team members as agents and assigning conversations without requiring technical assistance.
Chatway, an alternative to Shopify Inbox, offers iOS and Android mobile apps that make it easy to engage in conversations with customers anytime, anywhere
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
Yes! Chatway offers a forever free plan with essential live chat features to provide quality support to your website visitors.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Shopify Inbox alternative that can be used for free. Please check the comparison table above for more information.
