Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway
vs
Improve customer service and satisfaction with immediate responses to queries with Chatway, a Shopify Inbox alternative
NO CREDIT CARD REQUIRED
Chatway offers extensive features that make it easy for support teams to work collaboratively, providing instant responses to customers. This is why you should consider Chatway as a Shopify Inbox alternative
Access live chat features at no cost.
Seamlessly transfer chats between agents to reduce customer wait times.
Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.
Share files, such as images or documents, with customers for better support.
Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.
Invite multiple agents to provide support to customers and visitors.
Offer support to customers on-the-go with mobile apps(iOS and Android)
Engaging with customers in real-time can distinguish a business from competitors who lack this service. Chatway, a Shopify Inbox alternative, empowers your support team to provide immediate responses to customer queries, significantly increasing customer satisfaction. With its extensive features that go beyond the basics of live chat, Chatway offers a competitive advantage, setting your business apart with superior customer support.
Curious about how Chatway exceeds Shopify Inbox? Explore the reasons below that position Chatway as an excellent Shopify Inbox alternative for meeting your business needs.
Chatway stands out as a Shopify Inbox alternative with its chat transfer feature. This allows for the seamless transfer of chats between agents, reducing customer wait times. Shopify Inbox, in contrast, does not offer this valuable feature.
Chatway, a Shopify Inbox alternative, enables the easy collection of your visitor's details, such as email address, name, and phone number, before the chat session commences. Shopify Inbox does not provide this feature, making it challenging for users who wish to use live chat as a means to generate leads.
Chatway, a Shopify Inbox alternative, offers the ability to compose notes for internal communication with team members within the chat interface, providing insights about the customer's issue. Shopify Inbox lacks this feature, leading to the need for multiple apps for internal communication and collaboration.
Using Chatway, a Shopify Inbox alternative, enables users to invite multiple agents to support customers and visitors. This feature is ideal for accommodating large teams or handling high volumes of customer requests efficiently. In contrast, Shopify Inbox does not offer this capability, which may be a limitation for teams with significant support demands.
Explore the extra features and functionalities of Chatway that position it as the best live chat solution for your business.
Chatway's centralized inbox brings together messages from diverse channels, such as emails, Facebook Messenger, and e-commerce platforms, into one location. This consolidation offers a unified view of all your conversations, simplifying communication management.
Chatway, a Shopify Inbox alternative provides an easy-to-use setup, allowing you to install and configure the live chat system effortlessly and without needing technical support.
Easily integrate Chatway with your existing work tools, including Email, Duda, Wix, WordPress, and Facebook Messenger. This seamless integration makes Chatway a practical alternative to Shopify Inbox, enhancing your overall communication efficiency.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Shopify Inbox alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
