Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Chatway vs 
Provide faster and more efficient resolutions to customers issues with Chatway live chat, a LiveAgent alternative
NO CREDIT CARD REQUIRED
With Chatway, you can quickly and effectively provide resolutions to customer problems, making the customer support experience better. This is why you should consider Chatway as a LiveAgent alternative:
Communicate with website visitors on live chat for free.
Access past live chat conversations for improved interactions.
See essential information about your visitors, including their location, web pages visited, email address, and Facebook name.
Stay informed about your support activities within a selected period
ntegrate live chat into your existing online store or ecommerce platform (Wix, Shopify)
Respond to customers' inquiries on the go on your mobile device(iOS & Android).
Gather customer email addresses prior to starting the chat.
Transform the way your support team engages with website visitors and customers using Chatway, a LiveAgent alternative.
Chatway isn't just a LiveAgent alternative, it can be used as a powerful sales tool for engaging website visitors and converting them into paying customers. By simply providing assistance and addressing questions in real-time, Chatway can significantly increase the potential for increased conversions.
Moreover, agents can answer questions and offer personalized recommendations which can guide customers towards making informed purchasing decisions, further boosting sales, client engagement and stronger relationships.
Let's explore why Chatway is a trusty sidekick for improving communication on your website in comparison to LiveAgent
With this LiveAgent alternative, you can get easy access to conversation history. Having access to past conversations can empower new agents to quickly get up to speed and provide effective assistance. This not only saves the customer's time but also reduces the burden on experienced agents. LiveAgent limits live chat history to seven days for its free plan users.
With Chatway, a LiveAgent alternative, you can easily get automatic insights into your website visitors such as device type, browser, location, etc. Equipped with visitor insights, agents can better understand customer needs and tailor their approach to each interaction - resulting in faster resolutions, higher agent productivity, and positive customer outcomes. This feature is not available for free plan users of LiveAgent.
A key feature that's absent for the free users of LiveAgent is the analytics overview. Unlike LiveAgent, Chatway users can get an overview of the activities of their support agents. Metrics like resolved, unresolved and pending conversations can be viewed from the dashboard. Also the performance of an agent within a given period can be easily tracked on this LiveAgent alternative.
Unlike its counterpart, this free LiveAgent alternative offers robust integrations with marketplaces and messaging channels including Shopify, WordPress, Facebook Messenger, Square, etc - so that your team isn't restricted to managing live chat interactions in different places. For free users of LiveAgent, they're not given any choice for integration - a very limiting practice that can impact business productivity.
Explore Chatway's rich features that enhances smooth live chat interactions, fosters long-lasting relationships, conversions and sales for your business
You can manage messages from multiple places like your website, Shopify, Wix, Facebook, and more, all in one place with this LiveAgent alternative.
Setting up and installing Chatway is simple and hassle free. You can also add team members and assign conversations without needing technical assistance.
This smooth LiveAgent alternative enhances your business growth through seamless integration with platforms like Shopify, Wix, and Facebook Messenger.
Our Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
100+ Reviews 
90+ Reviews 
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10+ Reviews 
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great LiveAgent alternative that can be used for free. Please check the comparison table above for more information.
All the Chatway features are currently free. We'll introduce
paid plans in the future with a free forever plan
NO CREDIT CARD REQUIRED
