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chatway logo Chatway vs
LiveAgent chatway logo

Provide faster and more efficient resolutions to customers issues with Chatway live chat, a LiveAgent alternative

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Why opt for Chatway instead of LiveAgent?

With Chatway, you can quickly and effectively provide resolutions to customer problems, making the customer support experience better. This is why you should consider Chatway as a LiveAgent alternative:

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Free Plan

Communicate with website visitors on live chat for free.

Conversation History

Access past live chat conversations for improved interactions.

Visitor Insights

See essential information about your visitors, including their location, web pages visited, email address, and Facebook name.

Support Analytics

Stay informed about your support activities within a selected period

Multi-Platform Integration

ntegrate live chat into your existing online store or ecommerce platform (Wix, Shopify)

Mobile Application

Respond to customers' inquiries on the go on your mobile device(iOS & Android).

Pre-Chat Form

Gather customer email addresses prior to starting the chat.

The LiveAgent Alternative Your Team Needs to Respond Quickly

Transform the way your support team engages with website visitors and customers using Chatway, a LiveAgent alternative.

Chatway isn't just a LiveAgent alternative, it can be used as a powerful sales tool for engaging website visitors and converting them into paying customers. By simply providing assistance and addressing questions in real-time, Chatway can significantly increase the potential for increased conversions.

Moreover, agents can answer questions and offer personalized recommendations which can guide customers towards making informed purchasing decisions, further boosting sales, client engagement and stronger relationships.

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Chatway: Your Trusted LiveAgent Alternative

Let's explore why Chatway is a trusty sidekick for improving communication on your website in comparison to LiveAgent

Conversation History

With this LiveAgent alternative, you can get easy access to conversation history. Having access to past conversations can empower new agents to quickly get up to speed and provide effective assistance. This not only saves the customer's time but also reduces the burden on experienced agents. LiveAgent limits live chat history to seven days for its free plan users.

Visitor Insights

With Chatway, a LiveAgent alternative, you can easily get automatic insights into your website visitors such as device type, browser, location, etc. Equipped with visitor insights, agents can better understand customer needs and tailor their approach to each interaction - resulting in faster resolutions, higher agent productivity, and positive customer outcomes. This feature is not available for free plan users of LiveAgent.

Live Chat Widget Analytics

A key feature that's absent for the free users of LiveAgent is the analytics overview. Unlike LiveAgent, Chatway users can get an overview of the activities of their support agents. Metrics like resolved, unresolved and pending conversations can be viewed from the dashboard. Also the performance of an agent within a given period can be easily tracked on this LiveAgent alternative.

Multi-Platform Integration

Unlike its counterpart, this free LiveAgent alternative offers robust integrations with marketplaces and messaging channels including Shopify, WordPress, Facebook Messenger, Square, etc - so that your team isn't restricted to managing live chat interactions in different places. For free users of LiveAgent, they're not given any choice for integration - a very limiting practice that can impact business productivity.

Reliable Features for Live Chat

Explore Chatway's rich features that enhances smooth live chat interactions, fosters long-lasting relationships, conversions and sales for your business

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Multiple Channels, One Inbox

You can manage messages from multiple places like your website, Shopify, Wix, Facebook, and more, all in one place with this LiveAgent alternative.

Set Up Live Chat Quickly

Setting up and installing Chatway is simple and hassle free. You can also add team members and assign conversations without needing technical assistance.

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Smooth Platform Integrations

This smooth LiveAgent alternative enhances your business growth through seamless integration with platforms like Shopify, Wix, and Facebook Messenger.

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a LiveAgent alternative?

Yes, Chatway is a great LiveAgent alternative that can be used for free. Please check the comparison table above for more information.