In this guide we’ll show you how to install Chatway live chat on a Shopify webstore.
Chatway is a live chat platform that allows you to provide prompt and personalized customer support, which can improve customer satisfaction and loyalty. With Chatway, your multiple agents can communicate easily on chat, email, Facebook Messenger & more, all from a single dashboard. It also allows your team to collaborate on customer conversations, share notes, and assign tasks, which can improve team efficiency and effectiveness.
We offer these powerful features designed to streamline your business operations and enhance efficiency through Chatway.
Visitor’s Shopify Data Visibility
Access visitor-specific Shopify data right from the info panel. Instantly view order data, including the total number of orders and their combined value, as well as cart data like item listings and total value—all within the dashboard.
Shopify Data Access on Agent’s Dashboard
You can now easily access and share Shopify data, including product links, collections, and coupon codes, all directly from your dashboard. This feature keeps everything at your fingertips, allowing for faster, smoother customer interactions.
Shopify Customer Data Sync
We’ve simplified customer management by syncing live chat data from Chatway directly to your Shopify customer tab. Now, you can easily access and manage customer data from within your Shopify store, ensuring better follow-up and customer service.
We’ve also added a feature that automatically identifies logged-in visitors and sends their data, such as email, to the agent dashboard, even if they don’t fill out the contact form.
Want to try out these new features? Click the button below to sign in to your account and get started with Chatway for Shopify!
You can also check our entire Chatway knowledge base to learn more about how to make the most out of it.
Step 1: So let’s dive in. First you will need to install the Chatway app from the Shopify app store completely for free.
If you need any guidance on this, please follow these instructions on how to add an app on your Shopify site.
Step 2: Next, go to the Shopify app market and search for Chatway.
Step 3: Click on Chatway and then click on Install.
Step 4: A new window will pop up for you to click Install app.
Step 5: You will be asked to create an account with your Shopify email address as the pre-entered Chatway email address. You can add a different email address according to your needs.
Please fill in the sign-up details and click Next.
Step 6: Now, complete the Shopify setup by clicking on the “Complete setup” button.
Step 7: Make sure to enable the Chatway live chat from the app embeds menu and click Save.
And that’s it! Depending on your customizations, this is how Chatway may look like on your website.
