Free Help Scout Alternative
Improve customer engagement and streamline your support operations using Chatway live chat a Help Scout alternative
Chatway Help Scout 
No Credit Card Required
Why Chatway is the best Help Scout alternative
Chatway, an Help Scout alternative, lets you provide quick responses for your customers' questions and gives your support team a shared inbox so that no messages are left unanswered.
Free Forever Plan
Access essential live chat features at no cost
User Verification
Recognize returning logged-in users and verify their identity for better security and privacy.
Shared Inbox
Access a central workspace for your team members to manage all customer messages and inquiries collaboratively.
Live Visitors
See who’s on your website, what page they’re viewing, and start a conversation in real time.
Survey
Gather feedback on support experiences to enhance customer service.
Social Chat Buttons
Add buttons to your live chat widget that let visitors connect with you through channels like WhatsApp, Messenger, TikTok, Instagram, and more.
Live Translation
Automatically translate messages to the preferred language for smooth and effortless communication.
Frequently Asked Questions
Create and display FAQs in the chat widget to help visitors quickly find answers on their own.
Tags & Custom Data
Organize conversations with tags and use custom data to deliver more personalized interactions.
Reporting Dashboard
Gain insights into your support operations and enhance the customer experience with data-driven decisions.
Platform Integration
Integrate live chat to your work platforms (Facebook Messenger, WordPress, Wix, Shopify etc)
Multiple Agent Access
Easily invite and assign roles and permissions to multiple support agents.
Contact Form
Collect vital information from visitors with a form before starting the chat.
Mobile Applications
Work without restrictions with live chat mobile apps on iOS and Android devices
Increase Conversions With Chatway, A Help Scout Alternative
Chatway, a Help Scout alternative, allows you to engage potential customers with real-time answers ultimately reducing cart abandonment and boosting conversion rates. By providing immediate answers, you can easily minimize cart abandonment, ensuring a seamless shopping experience.
This proactive engagement not only prevents potential customers from leaving without completing their purchase but also significantly enhances conversion rates. Elevate your customer interaction strategy and enjoy the benefits of increased conversions and a more streamlined shopping process with Chatway, a Help Scout alternative.
Chatway: The Best Help Scout Alternative
Wondering what makes Chatway the best alternative to Help Scout? Let's explore the features and capabilities below.
Free Forever Plan Accessibility
Chatway, a Help Scout alternative, provides support teams with complimentary access to essential live chat features-forever. This makes it an ideal choice for businesses operating on limited budgets. In contrast, while Help Scout does offer a free plan, it does not guarantee lifelong access to essential features.
Platform Integration
This Help Scout alternative empowers you to easily integrate live chat into your work platforms, including Facebook Messenger, WordPress, Wix, Shopify, and more. In contrast, Help Scout lacks integration with Wix. This limitation may be inconvenient for businesses with a Wix site, forcing them to juggle multiple apps to manage customer communication.
Live Translation
Chatway, a Help Scout alternative, enables agents to communicate effortlessly with customers around the world through its live translation feature. Agents can translate incoming messages into their own language and reply in the visitor’s preferred language, ensuring smooth, multilingual conversations. Help Scout does not offer this capability.
More Perks of Using Chatway
Explore additional features and capabilities of Chatway that make it the best live chat option for your business.
Central Inbox for All Channels
Access and respond to customer messages from multiple sources, like websites, Facebook Messenger, Email, Shopify, and more, through a single interface with Chatway, a Help Scout alternative. This helps promote teamwork and efficient customer inquiry handling.
Team Collaboration
With Chatway, you can easily add team members as agents and assign conversations, no technical expertise required.
Mobile Apps
Chatway, a Help Scout alternative, offers iOS and Android mobile apps that make it easy to engage in conversations with customers anytime, even on the go.
Stories of Success
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Our Users Say It Best
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Moshe F. Saraf
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Mary Racine
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
Henrik Bennarp
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Laslo Dosa
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Barak Liberman
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Asbjørn Kofoed-Nielsen
Founder, WDT Tool
Frequently asked questions
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
Yes! Chatway offers a forever free plan with essential live chat features to provide quality support to your website visitors.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Help Scout alternative that can be used for free. Please check the comparison table above for more information.