Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Improve customer engagement and streamline your support operations using Chatway live chat a Help Scout alternative
Chatway
Help Scout
NO CREDIT CARD REQUIRED
Chatway, a Help Scout alternative, lets you provide quick responses for your customers' questions and gives your support team a shared inbox so that no messages are left unanswered.
Access essential live chat features for free.
Access a central workspace for your team members to manage all customer messages and inquiries collaboratively.
Gain insights into your support operations and enhance the customer experience with data-driven decisions.
Integrate live chat to your work platforms.( Facebook Messenger, WordPress, Wix, Shopify etc)
Easily invite and assign roles and permissions to multiple support agents.
Collect vital information from visitors with a form before starting the chat.
Work without restrictions with live chat mobile apps on iOS and Android devices
Customize the live chat widget to reflect your brand's image.
Chatway, a Help Scout alternative, allows you to engage potential customers with real-time answers ultimately reducing cart abandonment and boosting conversion rates. By providing immediate answers, you can easily minimize cart abandonment, ensuring a seamless shopping experience.
This proactive engagement not only prevents potential customers from leaving without completing their purchase but also significantly enhances conversion rates. Elevate your customer interaction strategy and enjoy the benefits of increased conversions and a more streamlined shopping process with Chatway, a Help Scout alternative.
Wondering what makes Chatway the best alternative to Help Scout? Let's explore the features and capabilities below.
Chatway, a Help Scout alternative provides support teams with complimentary access to essential live chat features, making it an ideal choice for businesses operating on limited budgets. In contrast, Help Scout lacks a free plan but does offer a 14-day free trial.
Chatway simplifies the process for teams with a large number of members by enabling easy invitation and role assignment for multiple support agents, all without additional costs. On the other hand, Help Scout imposes limits on the number of agents in the starter plan and charges per user on other plans, posing potential challenges for teams with budget constraints.
This Help Scout alternative empowers you to easily integrate live chat into your work platforms, including Facebook Messenger, WordPress, Wix, Shopify, and more. In contrast, Help Scout lacks integration with Wix. This limitation may be inconvenient for businesses with a Wix site, forcing them to juggle multiple apps to manage customer communication.
Explore additional features and capabilities of Chatway that make it the best live chat option for your business.
Access and respond to customer messages from multiple sources, like websites, Facebook Messenger, Email, Shopify, and more, through a single interface with Chatway, a Help Scout alternative. This helps promote teamwork and efficient customer inquiry handling.
Chatway is easy to set up and use, freeing up your entire team to focus on the crucial work of enhancing customer relationships and improving customer engagement.
Integrate Chatway, a Help Scout alternative without hassle to your favorite tools, such as Shopify, Wix, WordPress, and Facebook Messenger.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Help Scout alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
