Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Chatway
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Empower your agents with support tools to deliver quick responses in Chatway live chat, a Facebook Messenger Live Chat alternative
NO CREDIT CARD REQUIRED
Chatway offers extensive tools for your support teams to offer improved responses to your customers and website visitors in live chat. This is why you should consider Chatway as a Facebook Messenger Live Chat alternative:
Access key features without any charges.
Collect email addresses of new visitors with a pre chat form before starting a conversation.
Integrate live chat to various platforms, Wix, Shopify, etc.
Tailor widget's appearance to reflect your brand.
Tailor widget's appearance to reflect your brand.
Exchange files and media within the chat for better support.
Add a private note for yourself or team members within chat.
Chatway isn't just an alternative to Facebook Live Chat, it enables your customers and website visitors to connect with your support team instantly, offering real-time support.
With Chatway, a Facebook Live Chat alternative, your customers won't have to wait for long hours or days to have their queries promptly addressed. This not only makes them feel valued but also helps your business effortlessly convert visitors into customers.
Facebook stands out as one of the most popular messaging platforms. However, when compared to Chatway for live chat interactions, it reveals limitations for teams seeking a comprehensive live chat tool. Here's why Chatway stands as a worthy Facebook live chat alternative:
Chatway, a Facebook Live Chat alternative, enables you to collect email addresses from new visitors through a pre-chat form. This information is valuable for notifying visitors when a support agent responds—a feature not available on Facebook Live Chat.
Gain valuable insights into your support activities and agent conversations over a specified period with Chatway, a Facebook Live Chat alternative. In contrast, while Facebook Live Chat provides some support insights, it doesn't offer visibility into agent conversations.
With Chatway, a Facebook Live Chat alternative you can add private notes for yourself or team members within the chat, facilitating seamless collaboration. Facebook live chat on the other hand does not offer this capability.
After comparing both live chat apps, Chatway proves to be an excellent Facebook Live Chat alternative for support teams on a budget who also desire an extensive tool for collaboration, detailed insights, and basic customer information. It's a feature-rich live chat solution that goes beyond Facebook's limitations, providing a comprehensive platform for enhanced customer support and team coordination.
Get familiar with the powerful live chat features that make every real-time interaction an opportunity for converting website visitors into loyal customers.
Respond to messages from platforms like your website, Shopify, and Facebook, all in your Chatway dashboard. This Facebook Live Chat alternative helps you reduce your reliance on multiple platforms for customer interaction.
Chatway offers a setup that is simple and easy to use. You can offer support to your customers and website visitors without technical assistance.
Supercharge your customer support by connecting Chatway, a Facebook Live Chat alternative with the tools you already use for work, such as Wix, Shopify, Facebook, and more.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
200+ Reviews
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Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Facebook Live Chat alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
