Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Chatway
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Build customer loyalty by quickly solving problems with Chatway live chat, a Chatra alternative
NO CREDIT CARD REQUIRED
Use Chatway to empower customers to access immediate assistance without ever having to leave the website they're engaged with. This is why you should consider Chatway as a Chatra alternative:
Invite your team to manage live chat interactions on your widget.
Build customer interactions over their preferred platform (Messenger, email, website)
Use private notes to discuss complex issues, share insights, or seek assistance from supervisors.
See how many chats are resolved, unresolved and pending
Direct customers to the most qualified agents based on their skills, expertise, or department.
Launch a live chat widget on your website or e-commerce platforms such as Wix and Shopify.
Sustain smooth interactions, even on mobile devices, including iOS and Android platforms.
Chatway, a Chatra alternative enables businesses to engage with a wide customer base, increasing the potential for building stronger relationships and loyalty. Chatway isn't just a Chatra alternative, it offers a more cost-effective way to handle customer inquiries - allowing your agents to handle multiple conversations simultaneously, reduce wait times and improve overall efficiency.
Want to know what sets Chatway apart? Let's take a closer look at the features that make this Chatra alternative stand out.
With this 100% free Chatra alternative, you can gain invaluable insights into customer behavior and agent performance easily. See how many chats with how many visitors you have; how your agents are performing; how many conversations are resolved, unresolved or pending. On the flip side, its counterpart doesn't offer this feature for its free and essential plan users - meaning that they'd lose access to valuable insights that can improve their performance and productivity.
A great thing about this Chatra alternative is that it provides unlimited agent seats that can handle a higher volume of chats simultaneously, thereby maximizing agent productivity and ensuring efficient resolution of customer inquiries. Meanwhile, Chatra limits its free plan users to one agent and charges per agent on its paid plans.
We understand that communication should be seamless no matter where you customers are reaching out from, that's why our Chatra alternative provides robust integrations that allows you bring all conversations from Facebook, email, WordPress, Shopify, etc into a single dashboard. On the other hand, Facebook Messenger is not included as a channel for Chatra's free plan users.
The free plan users of Chatra can't boast of seamless collaboration because they can't share important information and updates about customers with their colleagues through private notes. Meanwhile this feature is available for all users of Chatway. Also, Chatway users can see important visitor Insights like browser information, device type while free plans users of Chatra can't.
Build relationships that last with Chatway's array of features. Improve customer satisfaction and brand loyalty with quick replies and faster resolutions
Extend your brand influence by enabling instant interactions on diverse platforms like Shopify, Wix, and WordPress with this Chatra alternative.
Chatway simplifies customer communication by centralizing all interactions, empowering support agents to provide fast and uniform responses.
With this Chatra alternative you can handle numerous concurrent chat sessions to make the most of your resource allocation, ultimately lowering the overall expenses of customer support.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
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Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Chatra alternative that can be used for free. Please check the comparison table above for more information.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
