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chatway logo Chatway vs
ChatBot chatway logo

Enhance your customer experience with personalized and empathetic responses using Chatway live chat, a ChatBot alternative

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Why choose Chatway over Chatbot?

Chatway, an alternative to ChatBot, allows you to add a human touch to customer interactions. Your customers can connect with real people, creating a more personalized and empathetic experience.

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Free Plan

Engage with customers in real time at no cost.

Unlimited Conversations

Communicate with customers and website visitors without limits.

Private Notes

Create private notes for internal communication to discuss customer cases, strategies, or relevant information without making it visible to the customer.

Chat Button Customization

Tailor the visual aspects of the chat button to align with your brand and design preferences.

File Sharing

Offer additional context or details by sharing screenshots, documents, or other relevant files to assist customers better and address their inquiries.

Support Dashboard

Access real-time data and analytics that provide insights into your support operations.

Mobile Applications

Offer on-the-go support to customers with a live chat mobile app available on both iOS and Android devices.

Offer Round The Clock Support With This ChatBot Alternative

Provide your customers with a convenient and accessible communication channel, enabling them to seek support from anywhere at any time with Chatway, a ChatBot alternative. Make customer interactions seamless, defined and scalable with Chatway. Empower your customers to connect on their terms. Chatway makes it easy to reach you anytime, anywhere, on any device they choose.


Chatway: A Better ChatBot Alternative

Wondering why Chatway is a better choice over ChatBot? Let's delve into the reasons that set Chatway apart as the preferred alternative for you.

Free Live Chat App

With this ChatBot alternative, you can add a live chat widget to your website at no cost as it is 100% free. This can be a good starting point for small businesses or individuals who want to explore basic live chat functionality without any upfront cost.

Private Notes

A great part about this ChatBot alternative is that you can use the private notes feature to collaborate with yourself or other agents without the customer being notified. When multiple agents are handling a conversation, private notes can be used to share insights, product knowledge, or alternative solutions without directly involving the customer.

Impressive Live Chat Features You'll Love

Unsure of the right live chat tool for your website? Check out these standout capabilities that make Chatway a great choice for you.

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Centralized Inbox

Streamline your workflow by eliminating the need to juggle between multiple platforms. Use this ChatBot alternative to bring conversations from emails, ecommerce platforms, and social media into a single location.

Intuitive Live Chat Setup

Chatway's user-friendly setup allows you to install the live chat feature on your website quickly without experiencing any downtime.

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Platform Integration

Streamline your business operations with Chatway's seamless integration with tools such as Shopify, Wix, WordPress, and Facebook Messenger.

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a ChatBot alternative?

Yes, Chatway is a great ChatBot alternative that can be used for free. Please check the comparison table above for more information.