Damilola Oyetunji
Content Writer at Chatway.
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All,Live Chat,Marketing - 5 Mins READ
Content Marketer
Customer service agents play a vital role in ensuring that customers have a positive experience with a business. One of the most important skills for customer service agents to have is the ability to communicate effectively and efficiently.
With the rise of live chat as a popular customer service channel, it is crucial for agents to have a good typing speed. The ability to type quickly and accurately allows agents to respond promptly to customers’ inquiries, resolve their issues in real-time, and provide a satisfactory experience.
Words per minute (WPM) is a measurement of how quickly someone can type. It is frequently used to determine how many words per minute a person can type. If you can write 60 words per minute, for instance, that’s 60 WPM. The words-per-minute (WPM) scale is widely used to guage a customer service agent’s typing speed.
Typing speed plays a crucial role in customer service, as it directly affects response times and the quality of customer support. The faster you type, the quicker you can respond to customer inquiries, which helps reduce wait times and improve customer satisfaction.
Improving typing speed can have a direct impact on the productivity of customer service agents in the following ways
When it comes to typing speed, it’s important to aim for a balance between speed and accuracy.
The average typing speed for individuals in general is around 40 words per minute (WPM). However, this is not necessarily the ideal typing speed for live chat scenarios, where quick responses are often required.
Aiming for a typing speed of around 60-80 WPM is recommended for live chat scenarios. This allows you to respond to customer inquiries quickly and efficiently, while also ensuring that your messages are accurate and free from typos or errors.
While speed is important, accuracy is equally essential when it comes to typing in live chat scenarios. Typos, misspellings, and other errors can lead to confusion and miscommunication with customers, which can be frustrating for both parties. Therefore, it’s important to ensure that your typing speed is paired with a high degree of accuracy, so that you can provide the best possible service to your customers.
Improving typing speed requires practice and the use of various techniques. Some of the most effective techniques include:
Want to Improve Your Average Words Per Minute? Try out these free tools
So far, we have explored the importance of typing speed in live chat and the strategies you can use to improve your typing skills. In order to serve your customers better through live chat, start practicing the tips and techniques we have discussed to improve your typing speed and accuracy in live chat.
Content Writer at Chatway.
Content Writer at Chatway.
Live Chat - 7 Mins READ
Content Writer at Chatway.