March 12, 2024

Delete conversations and block contacts: two new features now available on Chatway

Hello Chatway users,

We’re thrilled to share some exciting news – the Chatway app just got even better! In our latest update, we’ve rolled out two fantastic features that are about to make the way you navigate your chat conversations even more convenient: the ability to delete a conversation and the power to block a contact.

If you’re new here, welcome to Chatway – our new product designed for enhanced customer service and streamlined communication. It integrates live chat, email, and Facebook Messenger into a unified dashboard and ensures multi-channel support across desktop and mobile platforms, enabling swift responses to your customers.

Accessible as both a web version and Android/ iOS app, Chatway is a customizable and user-friendly product, facilitating quick installations without any technical expertise. It supports team collaboration with multiple agents and provides valuable customer insights, including detailed profiles and conversation histories.

And now back to the new features, to find out how can these be helpful for you – keep on reading.

1. Goodbye to Spam and Clutter: Delete Conversations

Have you ever found yourself scrolling endlessly through your chat history, desperately trying to find that one important message? Worry no more! With Chatway’s new “Delete Conversation” feature, you can now declutter your chat space effortlessly. This includes deleting potential spam, resolved conversations and all conversations that are no longer necessary for you for any reason.

What are the benefits of this feature:

• Streamlined conversations: Keep your chat list and dashboard tidy and focused by removing conversations that are no longer relevant or important.
• Privacy Assurance: Delete sensitive information or personal exchanges that you’d rather keep confidential after they are no longer needed.
• Customizable Experience: Tailor your dashboard to suit your needs, ensuring a clutter and spam-free and personalized space.

How to use this feature:

It’s as easy as making a few clicks in your Chatway dashboard. You can find a step-by-step guide in this article.

2. Take control of your dashboard: block unwanted contacts

We get it – not every chat is a welcome one. That’s why we’ve introduced the “Block Contact” feature, giving you the power to control who can and cannot reach you. We also allow you to unblock a blocked contact in case of need.

What are the benefits of this feature:

• No more unwanted disturbances: You can now block annoying contacts or spam, and bid farewell to those incessant messages.
• Protect your working space: Thanks to this feature, you can ensure a safe and comfortable chat environment by preventing unwanted interactions right at the start.
• Peace of mind: Confidently focus on your work hassle-free, without the worry of unsolicited messages distracting you from providing a great service to your actual clients.

How to use this feature

Blocking or unblocking a contact – in case you change your mind – only requires clicking on a single button in the chat. You can find a step-by-step guide in this article.

So, go ahead, check out Chatway and enjoy the benefits of streamlined communication with an easy set-up and integrations. Sign up now for free! We can’t wait for you to try it out and let us know what you think!