March 8, 2024

Best Tawk.to Alternatives for Live Chat Support

Live chatting has become one of the most important aspects of customer service for online businesses around the world. As such, having a live chat software platform, such as Tawk.to, is essential. 

However, while Tawk.to is a reputable and reliable platform to have, it is not always the best solution for every business. That is why a forward-thinking entrepreneur or freelancer should always be willing to consider other Tawk.to alternatives that may boost their business.

This article will look at five impressive Tawk.to alternatives that have been making headlines in 2024. By the time you finish reading, you will be ready to choose the best live chat support platform for your needs.

Tawk.to Alternatives- Criteria for Evaluation

To make a fair comparison of the Tawk.to alternatives and provide maximum value to the reader, this review was based on the following criteria that are important for any live chat support system to have:

1. Features and Functionalities

While having the most features does not mean a platform is the best, they are nonetheless essential for any modern business. That is why all the apps in this review boast a wide range of features to suit your daily needs.

2. Pricing Plans and Affordability

If you are on a tight budget, signing up for an expensive app is not a good idea. Pricing and affordability played an important role in this review because of its target audience of small business owners and live chat agents.

3. User Interface and Ease of Use

A good live chat platform needs to balance functionality and ease of use. The interface of each option was looked at closely to determine how easy it would be for beginners to use the software.

4. Integration Capabilities With Other Tools and Platforms

It is not possible for a live chat support platform to provide full value for money to its users without the ability to integrate with other platforms, such as ecommerce platforms and social media pages.

5. Customer Support Options

The main goal of a live chat platform is to provide quality customer support. Without this essential element, none of the other features will matter.

Five Awesome Tawk.to Alternatives

With these criteria in mind, consider the following great Tawk.to alternatives for 2024:

Alternative 1: Chatway

1. Overview of the Platform

Chatway is a popular live chat tool that allows users to collaborate, communicate, and enjoy better customer insights easily. Its user interface is great and even beginners can use it without any problem.

The platform’s stability is a strong point among its users. While using Chatway, you will rarely encounter any downtimes, allowing you to provide constant support to your customers.

If you want a platform that is unique to your business, you will love how easy it is to completely customize Chatway. With its mobile app and analytics, you will always be there for your customers no matter where you go.

2. Key Features and Functionalities

Some of the key features of Chatway include:

• Live chat
• Team collaboration
• Multilingual support
• Email and messenger integrations
• Multi-platform support
• Segmentation
• Notifications

3. Pricing Structure

Currently, all the Chatway features are available for free.

4. Pros

• Easy to install
• Budget friendly
• Massive amount of features
• Great mobile apps
• Plenty of integrations

5. Cons

• No chat notifications on the mobile app

6. User Feedback or Testimonials

On Capterra, Chatway has a 4.8-star rating. Most users are very happy with the platform, with many of them citing its ease of use and customer support as their favorite features.

Alternative 2: LiveChat

1. Overview of the Platform

When using LiveChat, the support team can benefit from having access to dozens of languages from over 150 countries worldwide. This greatly increases the reach that the team will have, giving the business better chances to convert leads into sales. 

The platform quickly integrates with your online business model and is very easy to use. You will not have to spend a long time on-boarding your team thanks to the simple yet effective interface.

LiveChat is flexible enough to appeal to both small and large well-established businesses. As such, even if you start as a solo entrepreneur, as your business grows, this live chat platform will continue to be of use.

2. Key Features and Functionalities

The LiveChat platform has the following great features:

• Multiple languages
• Easy integration
• Simple interface
• Flexible platform

3. Pricing Structure

LiveChat is priced as follows:

• Starter – $16/month
• Team – $33/month
• Business – $50/month

4. Pros

• Easy to use
• Integrates well with WordPress, Shopify, and many social media platforms
• Flexible enough for all business sizes

5. Cons

• Too many limitations on the cheaper packages

6. User Feedback or Testimonials

LiveChat has a 4.6-star GetApp, with more than a thousand reviewers rating it highly for value for money. 

Alternative 3: Chaty

1. Overview of the Platform

As soon as a visitor lands on your website, you have to do all you can to get some sales. Chaty offers multiple points of conversions that give you great opportunities to interact with and provide support to your customers.

These days, with so many social media platforms available, you will have to deal with customers who choose to interact in a wide variety of ways. Chaty has that covered too. From Facebook to WhatsApp, this live chat platform has all the integrations you need to provide smooth customer support.

2. Key Features and Functionalities

With Chaty, you will have access to the following features:

• Unlimited channels and social media integrations
• Multiple agents
• Chat view
• Contact forms
• Advanced targeting

3. Pricing Structure

Chaty is available for free, but for more advanced features you can choose the following price tiers:

• Basic – $25/month
• Pro – $39/month
• Growth – $79/month

4. Pros

• Massive integrations
• Advanced targeting features
• Easy to implement
• Customizable

5. Cons

• The free version only allows 500 site visits

6. User Feedback or Testimonials

Most users on Capterra loved how easy it was to use this platform. However, it seems the features available on the free version are somewhat limited.

Alternative 4: Freshdesk

1. Overview of the Platform

If you are looking for cloud-based live chat software alternatives, look no further than Freshdesk. The platform is well-known for its ability to greatly improve communication between the support team and customers. 

With Freshdesk, you can enjoy an adaptive platform that offers all the latest features, such as field service management and automated workflows. Besides its impressive live chat features, it also provides ticketing as well as phone and email support.

2. Key Features and Functionalities

The following are the most notable features of Freshdesk:

• Cloud-based software
• AI-powered chatbot
• Phone and email support
• Ticketing

3. Pricing Structure

Besides the free plan, Freshdesk offers the following:

• Growth – $15/month
• Pro – $49/month
• Enterprise – $79/month

4. Pros

• Easy to use
• Has AI capabilities
• Supports workflow tools
• Loaded with features

5. Cons

• Complicated customization features

6. User Feedback or Testimonials

Freshdesk enjoys an impressive 4.5-star rating on GetApp. The majority of its users love how easy to use the platform is.

Alternative 5: Tidio

1. Overview of the Platform

The downside of having an actual person providing customer support is that sooner or later, they will need to rest. However, a live chat platform is always online and available. With Tidio, you can answer up to 70% of customer queries automatically. 

Such all-round customer support will super-charge your lead conversion rate and translate to better sales for your business. This is just the tip of the iceberg regarding what this platform can do for you.

2. Key Features and Functionalities

The following are some of Tidio’s great features:

• Live chat
• Help desk
• Multi-channel
• Chatbot
• Analytics
• Integrations 

3. Pricing Structure

You can get started for free and then pay for the following:

Starter – $29/month

Growth – $59/month

Tidio+ – $398/month

4. Pros

• Lots of integrations
• Chatbot always available
• Automatic responses

5. Cons

Tidio has a 4.7-star rating on GetApp, with the majority of customers praising it as great value for money.

Table of Comparison

	Tawk.to	Chatway	LiveChat	Chaty	Freshdesk	Tidio
Features	Good	Good	Good	Good	Good	Good
Pricing	Good	Good	Good	Good	Fair	Poor
Usability/User experience	Fair	Good	Good	Fair	Good	Good
Integration capabilities	Good	Good	Fair	Good	Fair	Fair
Customer support	Good	Good	Good	Good	Good	Good

Final Verdict

If you’re in search of the ultimate Tawk.to alternative, consider exploring Chatway and signing up for free. With its comprehensive features and positive customer feedback, Chatway stands out as the best option on this list. Nevertheless, it’s essential to invest time in understanding your business goals to ensure you select a platform that can effectively meet your specific needs.

Sign up for free here