February 29, 2024

Automated messages for working and non-working hours is now available on Chatway

Great news – automated messages for working and non-working hours is now available on Chatway!
Now, you can set an automated message when a customer chats with you. It could make your customer feels that help is on the way and you have received their message.

But what exactly is Chatway? Chatway is our new 5-star-earning app that has garnered the attention of website owners looking for a lightweight and reliable live messaging app.

Chatway helps online business by providing instant assistance to customers. It allows your website visitors to connect with a support representative in real-time, enabling swift resolution of queries and issues. This instant accessibility not only increases customer satisfaction but also helps in reducing response times, thereby improving overall efficiency.

Why install Chatway live messaging app?

With Chatway, you can provide immediate assistance to website visitors who may have inquiries, encounter issues, or seek guidance. Unlike traditional support channels such as email or phone calls, which may involve waiting periods, live chat offers instant responses, enhancing customer satisfaction by addressing concerns promptly.

In a competitive marketplace, differentiation is key to standing out. Offering live chat support by installing Chatway sets businesses apart by demonstrating a commitment to customer service excellence and accessibility. Customers are more likely to choose a business that provides convenient communication channels and responsive support over competitors that do not.

The ability to address customer queries and concerns in real-time can significantly impact conversion rates. Studies have shown that websites equipped with live chat experience higher conversion rates compared to those without. By removing barriers to purchase and providing immediate support during critical decision-making moments, live chat serves as a catalyst for converting visitors into customers.

Chatway’s best features…

Aside from being a free app, you can install Chatway on multiple websites and on any platform (WordPress, Shopify, Wix, etc.). You can easily integrate Facebook Messenger to receive chats from your customers who contact you through your Facebook page. Manage your customes queries in one place by configuring your Chatway email address to receive and reply to your customers email.

Improve the customer journey using Chatway’s user-friendly interface. Chatway, unlike other applications or plugins that slow down your website, is a lightweight app that does not affect your site loading speed.

The Chatway’s quick and easy setup needs only a few clicks, resulting in a fully functional chat widget without the lengthy configuration process.

By adding as many agents as needed, you may boost teamwork and communication. The ability to assign tasks, share notes, and collaborate on customer conversations across all team members boosts team productivity and enables quicker responses to satisfy customers.

The Chatway widget is fully customizable to match with your website design. You can change the colors, icons, text and even the widget behaviour.

Automated messages for working and non-working hours

Automated messages serve as a valuable communication tool by promptly acknowledging customer queries or requests. It provide reassurance that their message has been received and will be addressed in due time. This prevents frustration and uncertainty, setting the stage for a positive customer experience.

Setting clear expectations is essential in customer service. Automated messages can inform customers about response times during non-working hours, managing their expectations effectively. By communicating when they can anticipate a reply, businesses can mitigate dissatisfaction and build trust with their clientele.

While human agents may not be available 24/7, automated messages ensure a swift initial response, even outside regular business hours. This quick acknowledgment can alleviate concerns and prevent customers from seeking immediate assistance elsewhere. Furthermore, it allows businesses to gather essential information upfront, facilitating a more efficient resolution once staff are back online.

We have prepared a detailed guide article on how you can set the automated messages for working and non-working hours here. If you need help setting this up, please don’t hesitate reach us out.

Summary

In today’s fast-paced world, where businesses operate around the clock, providing timely responses to customer inquiries is paramount. However, maintaining constant availability can be challenging, especially during non-working hours. This is where automated messages come into play, offering numerous benefits that contribute to overall business efficiency and customer satisfaction. Utilizing automated messages functionality is not just about staying competitive—it’s about delivering exceptional service around the clock.