November 7, 2024
12 GetButton Alternatives for Live Chat Interactions in 2024
Idongesit Inuk
Content Marketer
Are you searching for a way to better your customer interaction on your website? Live chat has quickly become an invaluable tool for companies to interact in real-time with their website visitors.
GetButton is a popular live chat tool, but it isn’t the only one available on the market. You have a wide array of great live chat alternatives to GetButton that can help you create a great experience for your website visitors.
We’ll walk you through the 12 best GetButton alternatives with various features and pricing options for an excellent live chat on your website.
1. Chatway
Chatway is known for being a versatile live chat solution offering powerful features and a user-friendly interface. This GetButton alternative empowers you to interact with your website visitors, offer top-notch customer support, and capture leads. Chatway is also suitable for all business sizes because of its flexible pricing plans.
Key Features:
- Agent availability: This is made possible through automated responses to common queries.
- Real-time chat: Interact with your website visitors in real-time, provide prompt assistance, and answer questions.
- Visitor tracking: Gain valuable insight into visitor behavior on your website. This includes pages they’ve visited and their browsing history.
2. Brevo (Formerly Sendinblue)
Brevo (Sendinblue) is an all-in-one marketing platform. The software includes live chat functionality, allows you to send SMS and emails, and allows you to interact with your website visitors. Because of its competitive pricing, it’s also an attractive option for companies on a tighter budget.
Key Features:
- SMS marketing: You can send SMS messages to your contacts, providing another marketing and communication channel.
- Live chat: Interact with your website visitors in real time to ensure all concerns are handled promptly.
- Contact management: Maintain an organized and clean database of customers and leads, segment your audience, and manage your contact list.
3. Tidio
Known for its affordability and simplicity, Tidio is a popular live chat alternative to GetButton. This live chat tool is designed with integrations, automation, and chatbots to specifically better your customer support efforts. Tidio’s free plan is also an excellent option for smaller businesses that don’t have much budget to spend.
Key Features:
- Integration: Easily integrate Tidio with other platforms (like Shopify and WordPress), CRM, and marketing systems.
- Chatbots: Create and deploy chatbots to assist visitors with automated responses when your team isn’t available.
4. Olark
Another great GetButton alternative is Olark, which is straightforward live chat software that’s built to provide exceptional customer service. The tool’s analytics and reporting capabilities empower you to understand your visitors better. However, its expensive pricing plan might not fit many businesses’ budgets.
Key Features:
- Canned responses: Create predefined responses to common questions. This will save you time and help ensure consistent support interactions.
- Real-time chat: Interact with your customers and website visitors through live chat. This allows for instant responses to any inquiries.
- Chat routing: You can easily route your chats to specific teams or agents based on different criteria. This makes sure that inquiries are directed to the most appropriate teams.
5. Chaport
If you’re looking for a GetButton alternative that emphasizes efficiency and simplicity, Chaport is the right strategic live chat tool for you. Designed with a small learning curve and an easy-to-use interface, Chaport is a great option for small businesses.
Fitting many different budgets, Chaport’s competitive pricing and solid free plan make this tool a powerful GetButton alternative.
Key Features:
- Visitor tracking: Gather insight into your website visitor’s behavior, including the source of their visit and pages they’ve visited. This will empower you to tailor your responses.
- Chatbots: Add chatbots to your website to assist any visitors when your live agents aren’t available. This will improve availability and response time.
6. Freshworks
Offering a suite of customer engagement tools, Freshwork’s live chat functionality is built to improve customer satisfaction. With many automation and integration options available, Freshworks is a good option for companies aiming to streamline customer support efforts.
Key Features:
- Knowledge base: Design and maintain a knowledge base that offers website visitors self-service options with Freshworks, which reduces support ticket volume.
- Live chat: You can engage with your customers and web visitors through live chat for instant support and responses.
7. LiveChat
LiveChat is well-liked for its reliability and advanced features as a live chat alternative to GetButton. Because of its reporting and scalability capabilities, LiveChat is popular among larger companies. Even though the value it provides is top-notch, the tool does come at a higher price point.
Key Features:
- Canned responses: Use pre-defined responses to common questions to save time and offer consistency in your support interactions.
- Real-time chat: Offer instant support and answers with live chat functionalities.
8. LiveAgent
LiveAgent is another comprehensive customer support platform. It includes a powerful live chat feature, which makes it a great GetButton alternative. However, you don’t just have a live chat feature; you also have call center and email solutions when you pick Liveagent.
Key Features:
- Multichannel support: Manage your visitor interactions across various channels. This includes email, phone, live chat, and social media – all through a single dashboard.
- Chatbots: Interact with your website visitors through live chat features for instant support and answers.
9. Tawk
Although Tawk is a free live chat solution, it doesn’t compromise on quality. This makes it an exceptional choice for smaller companies and startups wanting to add live chat to websites but don’t have the funds to do so. Larger companies are also catered for with a paid version that’s equipped with advanced features.
Key Features:
- Visitor monitoring: You can easily monitor your visitor’s activity on your website. This includes the pages your visitors have visited, referral sources, and time spent.
- Chatbots: Use the chatbot features to automate responses from your common queries, which helps assist visitors 24/7, even when live agents aren’t available.
10. Crisp
Focused on improving customer communication, Crisp is a great live chat and messaging platform for people looking for a GetButton alternative. This solution is designed with email marketing, chatbots, and integrations to help organizations offer seamless support to website visitors.
Key Features:
- Multichannel messaging: Easily manage your customer inquiries from many different communication channels through one unified dashboard. This includes social media, SMS, email, and live chat.
- Knowledge base: Create a straightforward knowledge base that offers customers self-service options to address common concerns. This helps reduce support ticket volume.
11. Drift
Designed with live chat capabilities, Drift is a conversational marketing and sales tool. This GetButton alternative helps companies drive revenue and generate leads through personalized conversations.
Key Features:
- Lead generation: Capture and qualify your leads through live chat interactions. This provides a seamless transition to your sales team.
- AI-powered chatbots: Include AI-driven chatbots that automate responses, schedule appointments, and qualify leads. This improves lead generation and improves efficiency.
12. 3CX
Offering live chat as part of its suite of customer support tools, 3CX is known as a comprehensive communications platform. It’s a great option for businesses wanting to unify communication channels. This might include video, voice, and chat.
Key Features:
- Real-time chat: You can easily engage with your web visitors through live chat, which offers immediate support and answers to questions.
- Lead capture forms: Create customized lead capture forms to collect visitor information. This can then be used for follow-up and lead nurturing.
Final Thoughts
Even though GetButton is a popular choice for website owners wanting to offer live chat interactions, many alternatives are available to help you get the most out of your live chat tool. Whether you’re part of a big enterprise, a marketer, or a small business, you’re bound to find a GetButton alternative that suits your needs.
Before you make any decisions, you want to consider your budget, the features that matter most, and the scale of your operations. You enhance your capture leads and customer interactions, and offer top-notch support when you pick the right live chat solution.
Your chosen live chat tool should improve your website’s overall performance. Use this list to find the right GetButton alternative for your needs and take your website’s live chat experience to greater heights.
