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chatway logo Chatway vs
Zendesk chatway logo

Offer immediate responses and support to your website visitors using Chatway live chat, a Zendesk alternative

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Why choose Chatway over Zendesk

Chatway is a user-friendly chat app that empowers your support team to provide immediate assistance to your website visitors. This is why you should consider Chatway as an alternative to Zendesk

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Free Plan

Access live chat features for free.

Reporting and Analytics

Stay updated on your support activities to understand what's effective and where improvements are needed.

Conversation History

Review previous chat records between visitors, customers and agents.

Internal Notes

Write confidential notes that remain hidden from customers, intended for your personal use or sharing with teammates

Pre-chat Form

Gather information from visitors by having them fill out a form before starting the chat.

Mobile Applications

Have live chat interactions with customers on the go with mobile apps for iOS and Android devices

File Exchange

Share files and other content with customers within chat for better support.

Unlock Customer Happiness With Quick Responses Using Chatway Live Chat

Chatway, a user-friendly alternative to Zendesk, empowers you to provide quality support experiences for your customers and website visitors.

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Multi-Channel Support

Chatway's shared inbox allows you to manage inquiries from a variety of communication channels, including your website, Shopify, Wix, Facebook, and more, all conveniently from your Chatway dashboard.

Simplified Setup

Chatway is very user-friendly, making the installation and customization process as easy as ABC.

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Seamless Integration

Connect Chatway without hassle to your preferred platforms like Shopify, Wix, WordPress and Facebook Messenger.

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Smooth and easy. Simple interface and a good way to engage with potential customers.

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Matias Yabar-Davila

Founder, Coach Social

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a Zendesk alternative?

Yes, Chatway is a great Zendesk alternative that can be used for free. Please check the comparison table above for more information.