Travel

In travel, timing is everything. Whether it’s booking a flight, confirming a reservation, or asking about visas, travelers want quick, reassuring answers. Chatway helps you step in at the right moment; when someone is comparing options or hesitating at checkout. With real-time chat, you can offer personalized support that smooths out the booking process and builds trust instantly.

With Chatway, your team can recognize returning visitors, view past chats, and continue conversations. Private notes keep support seamless behind the scenes. After each chat, you can export transcripts for follow-up and gather feedback through surveys to improve service. Whether you're a tour operator or travel platform, Chatway helps you offer support that’s fast, personal, and dependable.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Live Conversation Translation

Set your preferred chat language and automatically translate incoming messages in other languages. This helps you communicate with global customers, providing a more personalized experience.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Live visitors view & proactive chats

Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

Display Frequently Asked Questions

Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.

Simplify workflows with Chatway API

Chatway’s API helps you reduce manual work, connect your systems and automate everyday support actions. From updating customer data to sending messages, everything stays in sync.Instead of switching between platforms or updating things by hand, you can keep everything connected and running smoothly in the background.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Totally, we’ve got even more cool features!

Page & Country Targeting

Control exactly where and to whom your live chat widget appears. Show the widget on specific pages, like your pricing or product pages, and target visitors from selected countries. This ensures the right people see the chat at the right time.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Email & Facebook Messenger Integration

Create a dedicated @chatwaymail.com address linked to your account and also forward emails from your current address to Chatway. All emails and Facebook Messenger messages appear in your Chatway dashboard, giving you a centralized view of customer conversations.

Widget Custom Visibility

Control when your chat widget appears by setting specific days, time zones, or times of day, even special dates like Black Friday or Christmas. You can also hide the widget when all agents are offline, ensuring visitors only see it when someone is available to help.

Mobile & Desktop Push Notifications

Stay updated with push notifications on both mobile and desktop. Get alerts for new messages so you can respond quickly and stay connected with your visitors, wherever you are.

Unlimited Conversations

Chat with as many visitors as you want, on any plan. With Chatway, you don’t have to worry about missing any customer conversations. Stay connected and keep your customers engaged.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

This is such a great App

- Elisa176 Shares Their Wix Story

Chatway is a must-have for any website looking to elevate its customer engagement game. This powerful app is sleek, efficient, and incredibly user-friendly. It integrates seamlessly into your website, making communication between you and your visitors effortless and impactful. I would highly recommend!!!

Elisa176

Reviewed on Reviewed on Icon

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!