Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a WeChat chat button on your Chatway live chat widget to respond to queries in real-time and enhance customer service.
With over 1.3 billion monthly active users, WeChat is one of the most popular messaging apps in the world, especially in China and across Asia. It goes beyond simple messaging, offering businesses a platform to connect with customers through chat, and more. By integrating WeChat into your Chatway widget, you provide a seamless and familiar communication channel that enhances customer support and engagement.
Adding a WeChat chat button to your live chat widget enables website visitors to initiate conversations on WeChat with a single click. This direct access eliminates friction, allowing customers to connect instantly without searching for your contact details. Whether for customer inquiries, support requests, or business consultations, integrating WeChat ensures smoother and faster interactions.
Chatway offers full customization options to ensure that your WeChat button blends seamlessly with your website’s design. You can modify the color of the button to match your brand identity. These customization options help create a professional and cohesive appearance, making it easy for customers to recognize and engage with your WeChat support.
With Chatway, you can decide whether the WeChat chat button appears on mobile, desktop, or both. If your target audience primarily engages with your business via smartphones, you can prioritize mobile visibility to enhance the user experience. Meanwhile, keeping it accessible on desktop ensures that all customers can reach you conveniently, no matter which device they use.
WeChat is China’s dominant messaging platform, boasting over 1.3 billion active users. It is deeply integrated into daily life, serving as the go-to app for communication, business, and payments. If your business targets Chinese consumers or companies across Asia, adding a WeChat chat button to your Chatway widget is essential. It allows you to seamlessly connect with this massive audience, eliminating barriers and making your brand more accessible.
Customers are more likely to trust and engage with businesses that use secure platforms, knowing that their data and personal details are protected. Whether you are dealing with customer inquiries, confidential discussions, or payment-related conversations, WeChat’s secure infrastructure gives both businesses and customers peace of mind.
Unlike many messaging apps that focus solely on text-based communication, WeChat is a comprehensive digital ecosystem. Beyond standard chat features, it supports voice and video calls, file sharing, location sharing, mini-programs, and payment processing. Businesses can use these advanced features to offer a richer customer experience—from sharing product catalogs and invoices to conducting virtual consultations and handling transactions.
WeChat eliminates the need for traditional customer support methods like phone calls or SMS, which can be expensive for businesses, especially for international communication. With WeChat, you can provide instant messaging, voice calls, and multimedia support at no extra cost, making it a budget-friendly solution for global businesses.
WeChat is primarily a mobile-based app, making it an excellent platform for reaching users who prefer mobile communication. With Chatway, you can choose to display the WeChat button on mobile, desktop, or both, ensuring an optimal experience for your audience. If your business caters to mobile-first users, WeChat helps you meet them where they are most active.
Sign up to Chatway and add a WeChat button to your live chat widget. Let your visitors contact you through WeChat or live chat.
Sign Up for Free
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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