Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a TikTok button on your Chatway live chat widget to respond to queries in real-time and enhance customer service.
TikTok has rapidly transformed from a video-sharing platform into a powerful hub for social engagement, brand discovery, and direct communication. With millions of daily users interacting with businesses, TikTok messages have become a valuable channel for customer support, inquiries, and engagement.
By integrating a TikTok button into your Chatway widget, you give website visitors a seamless way to reach you, ensuring faster responses and stronger connections with your audience. With Chatway, adding a TikTok button is effortless.
Visitors no longer need to search for your TikTok profile manually—they can start a conversation instantly from your website with just one click. Whether customers have product questions, need assistance, or want to collaborate, this integration makes communication quick, easy, and effective.
For a consistent and professional look, Chatway allows you to fully customize your TikTok button. You can modify the color to match your website’s branding. Additionally, you have full control over where the button appears—on mobile, desktop, or both. If most of your audience engages with your brand on mobile, you can prioritize visibility for mobile users, ensuring a smooth and user-friendly experience.
TikTok’s user base consists mainly of highly engaged younger audiences, making it a great platform for brands targeting Gen Z and Millennials. With a TikTok button, you can instantly connect with users who are already familiar with the platform, providing personalized support and building stronger relationships.
Customers often have questions about products, services, or orders, and a TikTok button ensures they can reach out quickly for assistance. Instead of navigating away from your website or searching for your TikTok profile, visitors can start a conversation with one click, leading to faster responses and better customer satisfaction.
TikTok isn’t just about entertainment—it’s a great sales and marketing tool. By linking your TikTok button directly to your Chatway widget, you can leverage TikTok’s influence to drive more conversations, boost conversions, and guide potential customers toward making purchases.
Unlike traditional customer support channels, TikTok messaging allows for a more engaging and casual tone. You can send voice messages, videos, and GIFs, making interactions more dynamic, personal, and appealing to modern consumers who prefer quick and fun communication styles.
By being accessible via TikTok messages, businesses can respond to inquiries in real-time, helping potential buyers make faster purchasing decisions. Customers who receive quick and friendly support are more likely to trust your brand, leading to higher retention rates and brand loyalty.
TikTok is a mobile-first platform, meaning most users interact with brands on their smartphones. With Chatway, you can choose to display the TikTok button exclusively on mobile to cater to your audience’s preferred way of communicating, ensuring a seamless and user-friendly experience.
Sign up to Chatway and add a TikTok button to your live chat widget. Let your visitors contact you through TikTok or live chat.
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Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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