Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a Telegram social button on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.
With over 950 million active users globally, Telegram is a robust messaging platform offering speed, security, and versatility. Its popularity makes it an ideal tool for businesses to engage with customers instantly and effectively. By integrating Telegram with Chatway, you can provide seamless communication, enhanced customer support, and a personalized experience.
Integrating a Telegram chat button into your Chatway widget allows visitors to initiate a conversation on Telegram with a single click. This easy access streamlines communication, providing an instant connection directly from your website. Chatway’s customization options let you tailor the Telegram button’s design—adjusting its color—to perfectly align with your brand. This creates a professional and cohesive appearance on your site, enhancing user trust and engagement.
By adding Telegram to your Chatway live chat, your business can tap into Telegram’s unique features, such as secure messaging, multimedia sharing, and channel broadcasts, creating an interactive and engaging communication experience. Whether answering customer queries or sending proactive updates, Telegram ensures you stay connected with your audience in the most effective way possible.
Integrating this helpdesk & live chat app for your platform offers multiple benefits:
Telegram’s advanced encryption features, including secret chats and self-destructing messages, ensure secure and private communication. This makes Telegram an excellent choice for industries like finance, healthcare, or e-commerce, where sensitive information needs to be handled with utmost care. Customers can trust Telegram to protect their data, building long-term confidence in your brand.
As a platform widely used across regions like Eastern Europe, the Middle East, and South Asia, Telegram allows your business to connect with a diverse and global audience. Its user-friendly interface and multilingual support make it accessible to customers who may not be familiar with other communication tools, helping you break geographical and cultural barriers.
Telegram stands out with its ability to handle rich media, including high-resolution images, large documents, and video messages. This makes it easy for businesses to share product guides, troubleshooting videos, or detailed instructions with customers. The platform’s fun and engaging stickers can also be used creatively to enhance interactions, adding a touch of personality to your customer support.
With Telegram’s channel and broadcast features, you can proactively engage with customers by sharing promotions, announcements, and news. Unlike traditional communication methods, Telegram’s broadcasting is unobtrusive and well-received, ensuring customers remain informed without feeling overwhelmed. For instance, you can notify customers about flash sales or provide real-time service updates.
Telegram’s robust app ecosystem ensures a consistent user experience across devices, from desktop to smartphones and tablets. With Chatway, you can customize the chat button placement to suit different user behaviors. For example, mobile users may prefer an easily accessible button, while desktop users might benefit from a more integrated design.
Telegram’s interaction history, when combined with Chatway’s analytics, provides deep insights into customer preferences and pain points. Track response times, message trends, and customer satisfaction scores to refine your strategies. With this data, you can optimize your Telegram integration to maximize engagement and improve overall customer experience.
Telegram’s group chat and channel features make it a powerful tool for internal communication. Teams can collaborate to resolve customer issues quickly by sharing resources, escalating queries, or strategizing in real-time. Combined with Chatway’s unified dashboard, this ensures your team works cohesively to deliver top-notch support.
Sign up to Chatway and add a Telegram button to your live chat widget. Let your visitors contact you through Telegram or live chat.
Sign Up for Free
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account