Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display an SMS chat button on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.
SMS remains a highly effective communication channel with unparalleled reach. With its simplicity, universal availability, and high open rates, SMS ensures prompt delivery and engagement, making it ideal for customer support. It enables real-time messaging without requiring an internet connection, providing a dependable option for users across all devices.
Integrating an SMS chat button into your chat widget allows your customers to start a conversation with you via SMS with a simple click, ensuring instant and seamless connectivity directly from your website. Chatway offers flexible customization options for the SMS button. You can easily modify its icon color to ensure it matches your brand’s aesthetic. These design capabilities create a visually cohesive appearance, helping maintain a professional look on your website.
Chatway enables you to decide whether to display the SMS button on mobile, desktop, or both. For mobile users, the button can trigger the SMS app for effortless messaging, while desktop users can use a linked interface for the same convenience. This versatility ensures the SMS button meets the needs of all visitors.
Integrating this helpdesk & live chat app for your platform offers multiple benefits:
An SMS button on your Chatway widget allows customers to initiate a conversation with your business in just one click. This simplicity streamlines communication, making it more convenient for customers to ask questions or seek support without navigating complex interfaces or channels.
Unlike many other communication channels, SMS doesn’t require an internet connection. This means customers can reach you from virtually anywhere, making it especially valuable for businesses serving regions with inconsistent internet coverage or for users on basic mobile devices.
SMS boasts one of the highest open rates among communication channels, with most messages being read within minutes. By leveraging SMS, your messages are almost guaranteed to be noticed, ensuring important updates or customer replies aren’t missed.
SMS is highly dependable, functioning even in low-connectivity environments. Whether your customers are traveling, in remote areas, or using a basic mobile plan, SMS ensures uninterrupted communication, guaranteeing their messages reach you without fail.
Adding an SMS button through Chatway enriches your customer service by offering a familiar, simple, and widely trusted communication method. By meeting customers where they are most comfortable and delivering seamless support, you build stronger, long-lasting relationships with your audience
SMS is used by people of all ages and technological proficiency, making it a versatile communication tool. By integrating SMS with your Chatway widget, you can reach a diverse audience, ensuring inclusivity and higher engagement rates.
Sign up to Chatway and add a SMS button to your live chat widget. Let your visitors contact you through SMS or live chat.
Sign Up for Free
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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