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Phone Chat Button

Display a phone button on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.

Phone Chat Button on Chatway Live Chat

Despite the rise of digital messaging platforms, phone communication remains unparalleled for providing personalized, direct, and immediate customer support. Its ability to convey tone and empathy makes it ideal for resolving complex issues, addressing urgent concerns, or delivering tailored assistance that builds trust and loyalty.

This seamless functionality eliminates barriers to communication, ensuring your customers can reach you when they need you most. Optimized for all devices, the Phone button adapts to user preferences. Mobile users can initiate a call directly through their device’s dialer with one tap, offering convenience and immediacy. Desktop users, on the other hand, can access click-to-call technology or view contact details for easy dialing. This cross-platform capability ensures accessibility and ease of use for every visitor, regardless of how they interact with your website.

By incorporating a Phone chat button into your Chatway live chat, your business can provide a communication option that stands out for its personal touch. Whether answering in-depth questions, guiding customers through complex processes, or resolving issues on the spot, phone support fosters stronger relationships and reinforces customer confidence in your brand.

Why Integrate Phone with Your Chatway Widget?

Integrating this helpdesk & live chat app for your platform offers multiple benefits:

Direct and Personalized Communication

Direct and Personalized Communication

Phone calls provide the most direct and personal way to connect with customers. The ability to hear a human voice builds trust, conveys empathy, and fosters a sense of reliability. Whether resolving a complex issue or addressing a high-stakes concern, phone communication ensures your customers feel heard and valued.

Ideal for Handling Complex Queries

Ideal for Handling Complex Queries

Certain inquiries, such as troubleshooting, technical support, or detailed explanations, are better handled through phone conversations. Voice communication allows for back-and-forth dialogue, ensuring clarity and reducing misunderstandings, which can be challenging to achieve through text-based channels.

Immediate Resolution of Urgent Issues

Immediate Resolution of Urgent Issues

For time-sensitive concerns, phone support offers unmatched immediacy. Customers can quickly connect with your team, bypassing delays inherent in other communication channels. This prompt response can be critical in industries like healthcare, travel, or e-commerce, where swift action is essential.

Accessibility for All Customers

Accessibility for All Customers

Phone communication is universal and does not rely on internet access or app installation. By integrating a Phone button into your Chatway widget, you make your business accessible to a broader audience, including those who may not be comfortable with or have access to digital messaging platforms.

Flexible, Cross-Device Functionality

Flexible, Cross-Device Functionality

Chatway ensures your Phone button works seamlessly across devices. Mobile users can initiate calls directly from their phones, while desktop users can use click-to-call technology or view easily accessible contact information. This flexibility ensures all customers can connect with your business effortlessly.

Boosts Customer Confidence and Satisfaction

Boosts Customer Confidence and Satisfaction

Knowing that a real person is just a call away enhances customer confidence in your business. Offering phone support reassures customers that their issues will be resolved quickly and professionally, leading to higher satisfaction and long-term loyalty.

Add Phone button to your live chat widget

Sign up to Chatway and add a Phone button to your live chat widget. Let your visitors contact you through Phone or live chat.

Sign Up for Free Chatway Integrations

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and wherever they are

Native Notifications

Native Notifications

File Sharing

Share documents and images to provide better context during live chat conversations

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Integrations

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Mobile Apps

Resolve queries and manage conversations even on the go

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Customize Widget

customize widget

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required

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Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

A Fully Customizable Live Chat Widget

Chatway improves communication by providing a fully customizable widget for smooth, easy live chat interactions

Customize Your Widget

Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.

Chat Greeting

Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.

Pre-Chat Form

Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.

Multiple Languages

Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.

Agent Profiles

Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.

Notification Settings

Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.

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