Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display an Instagram Direct Messenger button on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.
Instagram Direct Messenger has become a key communication channel for businesses. With millions of daily users, it allows brands to connect directly with their audience on one of the most popular social platforms. By using Instagram Direct, you can deliver prompt, personalized customer support while tapping into a channel your audience already uses and trusts. Its instant messaging feature enables real-time interactions, making it a great tool for fostering stronger relationships and resolving inquiries quickly.
Chatway offers comprehensive customization options to ensure the Instagram Direct button fits seamlessly into your website’s design. You can select a color palette that compliments your branding and customize the channel name. Chatway gives you full control over where the Instagram Direct Messenger button appears. You can choose to display it on mobile devices, desktops, or both, depending on your target audience's behavior. For example, since Instagram is predominantly used on mobile, displaying the button exclusively for mobile users could improve the user experience while still offering versatility for desktop visitors.
With Instagram Direct Messenger, you can offer personalized support through multimedia exchanges, quick replies, and message organization tools. Whether you’re answering questions about products, addressing concerns, or handling returns, Instagram Direct provides a streamlined channel to manage interactions efficiently. Its familiarity to users reduces the learning curve, making it easier for customers to initiate and continue conversations.
Integrating this helpdesk & live chat app for your platform offers multiple benefits:
Instagram Direct stands out for its ability to handle multimedia communication. You can share photos, videos, links, and voice notes to explain products or troubleshoot issues more effectively. This versatility allows you to deliver a richer customer support experience that feels personalized and engaging, ultimately leaving a positive impression on your audience.
Chatway allows you to embed an Instagram Direct Messenger button directly into your website through its chat widget. This integration creates a direct link between your site and your Instagram inbox, enabling customers to initiate conversations with just a click.
Chatway’s customization options ensure that your Instagram Direct button integrates cohesively with your site’s aesthetics. You can adjust the button’s color to match your brand palette and customize the channel name. These options create a seamless experience for your website visitors, maintaining consistency across all communication touchpoints.
Customers are already comfortable with Instagram, reducing the learning curve when interacting with your business. By meeting them on a platform they’re familiar with, you create a sense of ease and familiarity, encouraging more interactions and boosting overall engagement rates.
Providing an Instagram Direct Messenger chat option fosters frequent customer interactions, from inquiries to follow-ups. These ongoing conversations create opportunities for deeper engagement, encouraging customers to explore your offerings further, share their experiences, and ultimately become advocates for your brand
With Instagram predominantly used on mobile devices, Chatway gives you the flexibility to display your Instagram Direct button only on mobile, only on desktop, or both. This tailored visibility ensures that customers can easily connect with you from their preferred devices, enhancing convenience and increasing the likelihood of interaction.
Sign up to Chatway and add a Instagram Direct Messenger button to your live chat widget. Let your visitors contact you through Instagram Direct Messenger or live chat.
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Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account