Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a Google Maps button on your Chatway live chat to respond to queries in real-time and enhance customer service.
Google Maps is one of the most powerful tools for local businesses, helping customers easily find locations, get directions, check business hours, and read reviews. Whether you operate a retail store, restaurant, service center, or office, being accessible on Google Maps enhances your visibility, credibility, and customer experience. With billions of users relying on Google Maps daily, having a direct link to your business location on your website makes it easier for potential customers to engage with you.
By integrating a Google Maps button into your Chatway widget, visitors can instantly access your business location with a single click, eliminating the hassle of searching manually. This ensures seamless navigation, quick support, and improved customer engagement. Whether they need directions, parking details, or assistance, this integration helps bridge the gap between online inquiries and in-person visits.
Chatway also offers full customization options, allowing you to adjust the Google Maps button’s color to match your website’s branding. Additionally, you can choose whether to display the button on mobile, desktop, or both, ensuring an optimized user experience based on your audience’s browsing habits.
If your business has multiple locations, integrating Google Maps with Chatway ensures that customers can easily find the branch closest to them. This is especially useful for retail chains, franchises, and service providers operating in different regions, making navigation effortless for customers.
Many common customer inquiries—such as "Where are you located?" or "Do you have parking?"—can be answered instantly with direct access to Google Maps. This reduces the need for manual phone support, allowing your team to focus on more complex customer concerns while improving overall efficiency.
Google Maps is an important tool for local SEO, making it easier for people in your area to find and visit your business. By integrating a Google Maps button, you improve your discoverability, helping you attract nearby customers who are searching for products or services you offer. This can lead to higher foot traffic and more in-store sales.
Customers no longer need to manually search for your business on Google Maps. With a single click, they can open Google Maps and get turn-by-turn directions to your location. This reduces confusion, saves time, and ensures they reach you without frustration, increasing the chances of successful visits and conversions.
Many customers have questions before visiting a business—such as operating hours, available services, or parking options. By integrating a Google Maps button, you provide them with a quick and convenient way to ask questions before they arrive. This proactive support reduces uncertainty and improves the overall customer experience.
Customers often rely on Google Maps reviews and business profiles to determine whether they should visit a location. By making Google Maps easily accessible through Chatway, you reinforce your business’s legitimacy and reliability. Having a direct connection to your location instills confidence in potential customers and makes your business look more professional and trustworthy.
A significant portion of Google Maps traffic comes from mobile users looking for directions while on the go. With Chatway, you can choose to display the Google Maps button exclusively on mobile devices, ensuring a smooth and convenient experience for users searching for your location from their smartphones. This helps reduce friction and increase conversions from mobile traffic.
Customer reviews play a crucial role in influencing purchasing decisions. A Google Maps integration allows users to easily access your reviews or leave feedback, helping you build a stronger online reputation. Positive reviews can increase trust, credibility, and customer loyalty, leading to sustained business growth.
Sign up to Chatway and add a Google Maps button to your live chat widget. Let your visitors contact you through Google Maps or live chat.
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Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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