Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a Facebook messenger chat button on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.
Adding a Facebook Messenger button to your Chatway widget offers customers a direct and familiar way to engage with your business. As one of the most widely used messaging platforms, Facebook Messenger provides a seamless connection, meeting customers where they feel comfortable and improving the overall experience with instant communication.
With Chatway, enabling the Facebook Messenger button is straightforward. In just a few steps, you can integrate this feature into your chat widget, creating a direct link between your website and your Messenger inbox. This functionality makes it easy for customers to connect with your business in one click, eliminating communication barriers and simplifying interactions for improved support.
Customization is key to maintaining brand consistency, and Chatway offers flexibility in designing your Facebook Messenger button. You can tailor its appearance to match your website’s design and branding, ensuring it aligns with your overall aesthetic. Additionally, you can control where the button is displayed—on mobile, desktop, or both—adapting to your audience’s preferences for a more user-friendly experience.
For businesses with a mobile-focused audience, prioritizing visibility for mobile platforms ensures customers can effortlessly access support while on the go. This adaptability enhances convenience and encourages customer interaction, strengthening trust in your brand.
Facebook Messenger’s intuitive platform further reduces barriers to communication. Its familiarity, combined with features like multimedia sharing and quick responses, makes it a highly effective tool for handling inquiries, providing updates, and following up on customer concerns in real time.
Integrating this helpdesk & live chat app for your platform offers multiple benefits:
Facebook Messenger offers a direct and efficient communication channel that customers are already familiar with. This makes it easier for them to reach out without the need for complex forms or navigating multiple contact methods, creating a smoother customer experience.
With Chatway, integrating a Facebook Messenger button is simple and quick. The process creates a seamless bridge between your website and your Messenger inbox, allowing your business to respond instantly to customer inquiries, leading to higher satisfaction and more meaningful engagement.
Facebook Messenger’s familiarity encourages higher customer interaction rates. By offering an easy-to-use messaging platform, you eliminate the barriers to communication, resulting in more conversations and interactions that build customer trust and brand loyalty.
Facebook Messenger’s platform supports real-time communication and features such as automated quick replies, rich media support (images, files, links), and multimedia sharing. These features help resolve inquiries faster, provide updates, and ensure customer concerns are addressed more comprehensively.
Messenger integrates seamlessly into your business workflow, giving customers a chance to contact your team on a platform they're comfortable with. Whether it’s for pre-sale questions, order inquiries, or support after purchase, offering Facebook Messenger ensures customers have easy access to your services, wherever they are.
Messenger’s persistent chat history allows customers to easily refer back to past conversations. This creates a personalized support experience where prior exchanges can be reviewed and followed up on, saving customers time and improving the context of future interactions.
Sign up to Chatway and add a Facebook Messenger button to your live chat widget. Let your visitors contact you through Facebook Messenger or live chat.
Sign Up for Free
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account