Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display an Email button on your Chatway live chat widget to respond to queries in real-time and enhance customer service.
Email remains one of the most reliable and professional communication channels for businesses, offering a structured and trackable way to engage with customers. Unlike instant messaging, it allows for detailed inquiries, formal responses, and file attachments, making it an ideal choice for customer support, business inquiries, and service requests.
Additionally, email provides customers with the flexibility to reach out without the pressure of real-time responses, while ensuring businesses can reply thoughtfully and thoroughly.
By integrating an email button into your Chatway widget, you create a direct and seamless connection between website visitors and your inbox, enhancing accessibility and customer satisfaction. Instead of manually searching for contact details or navigating complex forms, customers can reach you with a single click, making the process quick and hassle-free.
This streamlined communication reduces barriers and encourages more inquiries, ensuring that customers feel supported every step of the way. Whether they need technical assistance, have product-related questions, or want to explore business opportunities, an email button ensures they can connect effortlessly, leading to better engagement and improved customer experience.
Email remains the preferred method of communication for formal business interactions, offering a structured way to manage customer inquiries. Unlike instant messaging, email allows businesses to provide comprehensive responses while maintaining a record of all interactions, ensuring clarity and accountability in customer support.
Integrating an email button into your live chat widget allows users to initiate an email conversation directly from your website. With just one click, their email client opens with your contact address pre-filled, making it easy for them to send a message. This reduces frustration, enhances accessibility, and improves overall engagement with your business.
Chatway offers full customization options, allowing you to modify the email button’s color and name to match your brand’s identity. This ensures a cohesive, professional look that blends seamlessly with your website’s design.
Chatway gives you control over where your email button appears, allowing you to display it on mobile, desktop, or both. If your audience primarily visits your site on mobile, prioritizing visibility for mobile devices ensures a smoother experience. Conversely, enabling it across all platforms maximizes accessibility and ensures no customer is left without support.
Unlike instant messaging, where responses need to be immediate, email allows businesses to provide in-depth assistance without time constraints. Customers can send inquiries at their convenience, attach files, and receive detailed responses tailored to their needs. This makes email perfect for handling support tickets, order inquiries, and more complex customer concerns.
By offering an email option alongside live chat and social messaging, you provide a well-rounded communication experience that caters to different customer preferences. Some users may prefer email for its formal structure and reliability, reinforcing their confidence in your brand. When customers feel they have multiple ways to reach you, engagement and satisfaction naturally increase.
Sign up to Chatway and add a Email button to your live chat widget. Let your visitors contact you through Email or live chat.
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Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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