Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Display a Discord chat button on your Chatway live chat widget to respond to queries in real-time and enhance customer service.
Discord is a popular communication platform known for its real-time messaging, voice, and video chat capabilities. Originally designed for gaming communities, Discord has evolved into a powerful tool for businesses, support teams, and online communities. With its organized server structure, private messaging, and group channels, businesses can use Discord to engage with customers, provide instant support, and foster a strong community.
By adding a Discord chat button to your Chatway widget, visitors can instantly connect with your business on Discord with just one click. Whether they need support, product recommendations, or community engagement, Discord provides a seamless and interactive way to stay connected. Instead of navigating through multiple pages, customers can quickly join your Discord server or message your team directly from your website.
Discord’s structured server setup allows businesses to create dedicated channels for different customer needs, such as FAQs, troubleshooting, announcements, and live support. This keeps conversations organized and makes it easier for users to find the help they need without waiting for direct responses.
For businesses offering technical support or community-driven services, Discord is an excellent tool for building strong relationships with customers. Customers can engage in group discussions, receive real-time assistance, and interact with your team in a dynamic, chat-based environment. This enhances customer satisfaction and creates a sense of community around your brand.
Instead of relying solely on email or traditional chat support, businesses can offer an interactive and collaborative communication experience with a Discord chat button on their Chatway live chat widget. By integrating Discord, you improve accessibility, engagement, and provide a modern support channel that resonates with today’s digital-first customers.
Discord provides real-time messaging, voice, and video chat, allowing businesses to interact instantly with customers. By integrating Discord with Chatway, visitors can connect with your business immediately, eliminating long wait times and improving customer satisfaction.
Discord’s server-based structure enables businesses to create dedicated channels for FAQs, troubleshooting, announcements, and live support. This helps keep customer inquiries organized and makes it easier for users to find solutions without waiting for direct responses.
Unlike traditional live chat or email, Discord fosters an interactive community where customers can engage with your team and each other. By adding a Discord chat button to Chatway, you provide customers with a platform to ask questions, share feedback, and build connections around your brand.
With Chatway’s customization options, you can design the Discord chat button to match your website’s branding. Adjust the color, and channel name to ensure a professional and cohesive look, maintaining brand consistency across all touchpoints.
Chatway allows you to choose where the Discord button appears—on mobile, desktop, or both—ensuring customers can access support from their preferred devices. This flexibility enhances the user experience and improves accessibility.
By offering a Discord chat option, businesses can reduce the number of repetitive support emails and phone calls. Customers can find answers through pinned messages, FAQs, or past discussions, making support more efficient while freeing up your team for more complex inquiries.
Sign up to Chatway and add a Discord button to your live chat widget. Let your visitors contact you through Discord or live chat.
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Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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