Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Display a custom link on your Chatway live chat & helpdesk widget to respond to queries in real-time and enhance customer service.
The custom link button on your Chatway widget is a versatile tool that allows businesses to guide visitors to any destination with a single click. Whether it’s a contact form, knowledge base, external resource, or a custom landing page, the custom link button ensures customers can access what they need instantly and effortlessly.
With Chatway, you can fully customize the appearance of the added link’s button. Adjust the channel name and color to match your website’s branding, ensuring a seamless and professional look. This customization maintains visual consistency while enhancing the user experience.
The button is optimized for both desktop and mobile platforms. For mobile users, the custom link opens directly in their browser or app, providing a smooth and uninterrupted journey. On desktop, customers are seamlessly directed to the desired page or resource without any additional navigation steps.
The flexibility of the custom link button makes it an essential feature for businesses with unique workflows or multi-platform strategies. Whether directing visitors to schedule appointments, access product tutorials, or engage with third-party tools, this feature simplifies navigation and enhances customer satisfaction.
A custom link allows you to create a specific pathway for customer engagement, directing visitors to a resource or platform that best meets their needs. Whether it's a contact form, FAQ page, or third-party application, a custom link ensures your customers are guided efficiently and effectively.
Not all businesses operate the same way. With a custom link, you can tailor your Chatway widget to suit unique operational requirements. Whether linking to an external booking system, payment portal, or support page, this feature ensures your widget aligns perfectly with your business processes.
Custom links are a great way to drive traffic to specific content, such as blogs, tutorials, or how-to guides. This not only engages your audience but also reduces the workload on your support team by providing self-service options.
By integrating a custom Link, you can proactively guide customers to high-value actions, such as signing up for a service, downloading an app, or completing a purchase. This strategic direction can drive conversions and improve overall business outcomes.
A custom link doesn’t replace your existing support channels-it enhances them. Use it to complement chat, email, and phone options, providing additional pathways for customer engagement and creating a holistic support experience.
A custom link simplifies the customer journey by eliminating unnecessary steps. Instead of making visitors search for relevant pages or tools, you can provide direct access with a single click. This convenience enhances user experience and increases the likelihood of customer engagement.
Sign up to Chatway and add a Custom Link button to your live chat widget. Let your visitors contact you through Custom Link or live chat.
Sign Up for Free
Give your customers full access to instant communication, whenever and
wherever they are.
Resolve queries and manage conversations even on the go.
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations.
Add a live chat widget to your website in just a few minutes. No technical experience required.
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Founder, WDT Tool
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions.
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Install Chatway on any website platform and manage conversations from live chat,
email, and Facebook Messenger. All in one inbox.
