Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway
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Increase your productivity with Chatway, a Smith.ai alternative that enables you to deliver instant live chat support
NO CREDIT CARD REQUIRED
Chatway streamlines support team collaboration, offering seamless note-sharing, task assignment, and joint issue resolution. As a Smith.ai alternative, it enhances your support process and fosters better teamwork among your staff.
Access live chat features at no cost.
Seamlessly transfer chats between agents to reduce customer wait times.
Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.
Share files, such as images or documents, with customers for better support.
Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.
Invite multiple agents to provide support to customers and visitors.
Offer support to customers on-the-go with mobile apps(iOS and Android)
Chatway, as a smith.ai alternative, simplifies your workload by consolidating everything your support team needs into one user-friendly platform.
Chatway streamlines message handling across various platforms like Facebook, Shopify, and email, eliminating the hassle of switching between tabs. Share files effortlessly and gather crucial information such as email addresses with ease. Plus, it allows you to dive into visitor details like their location and online activity for personalized assistance.
Also, Chatway equips you with analytical tools to assess your support team's performance, highlighting strengths and areas for improvement.
See why Chatway goes beyond Smith.ai. We empower your team to resolve issues faster and delight customers with advanced live chat features.
This Smith.ai alternative allows you to chat with an unlimited number of visitors and customers for free. You can focus on providing excellent customer service and building relationships without worrying about extra costs tied to the number of chats. In contrast, Smith.ai limits the number of chats you can have based on your plan. This can be restrictive if you're looking for a more scalable solution. With this free Smith.ai alternative, you can experience the power of live chat to improve customer satisfaction and boost sales without any limitations.
Unlike Smith.ai, which charges $0.50 per chat per month for additional integrations, Chatway offers free integration with platforms such as WordPress, Square, and Facebook Messenger. This means you can seamlessly connect with these platforms at no extra cost.
This alternative to Smith.ai offers a free live chat widget that you can add to your website. This allows you to chat directly with website visitors and gain valuable insights into their needs, all at no upfront cost. It's a fantastic way to test the waters of live chat and see if it's a good fit for your business before committing to a paid plan. Since Smith.ai doesn't have a free tier, this option lets you experiment with live chat risk-free.
Discover all the great things about Chatway Live Chat that make it perfect for your business.
Easily handle messages from different platforms like your website, Shopify, Wix, Facebook, and more using Chatway. It's a great Smith.ai alternative that comes with the advantage of managing everything in one place through a single dashboard
Setting up this Smith.ai alternative is easy, even if you're not tech-savvy. With Chatway, you can customize your live chat widget to your liking using its simple interface.
Connect Chatway with your essential business tools like Shopify, Wix, WordPress, and Facebook Messenger. This helps you work smoothly without constantly switching platforms. Chatway offers a seamless alternative to Smith.ai for a more efficient workflow.
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Smith.ai alternative. Please refer to the comparison table above for further details.
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
