Free Smith.ai Alternative
Increase your productivity with Chatway, a Smith.ai alternative that enables you to deliver instant live chat support
Chatway Smith.ai 
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Why Chatway is the best Smith.ai alternative
Chatway streamlines support team collaboration, offering seamless note-sharing, task assignment, and joint issue resolution. As a Smith.ai alternative, it enhances your support process and fosters better teamwork among your staff.
Free Forever Plan
Access essential live chat features at no cost
User Verification
Identify logged-in users and show past chats in the widget for personalized, seamless support.
Advanced Customization
Fully tailor your chat widget’s design, behavior, and triggers to match your brand.
Live Visitors
See who’s on your website, what page they’re viewing, and start a conversation in real time.
Survey
Gather feedback on support experiences to enhance customer service.
Social Chat Buttons
Add buttons to your live chat widget that let visitors connect with you through channels like WhatsApp, Messenger, Instagram, and more.
Live Translation
Automatically translate messages to the preferred language for smooth and effortless communication.
Frequently Asked Questions
Create and display FAQs in the chat widget to help visitors quickly find answers on their own.
Unlimited Conversations
Engage in unlimited live chat conversations with customers and website visitors.
Pre-Chat Form
Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.
Private Notes
Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.
Mobile Applications
Offer support to customers on-the-go with mobile apps(iOS and Android)
App Integrations
Connect all your work tools(Wix, WordPress, Facebook, Shopify, etc) to your live chat app
Tags & Custom Data
Organize conversations with tags and use custom data to deliver more personalized interactions.
Boost Engagement With This Smith.ai Alternative
Chatway, as a smith.ai alternative, simplifies your workload by consolidating everything your support team needs into one user-friendly platform.
Chatway streamlines message handling across various platforms like Facebook, Shopify, and email, eliminating the hassle of switching between tabs. Share files effortlessly and gather crucial information such as email addresses with ease. Plus, it allows you to dive into visitor details like their location and online activity for personalized assistance.
Also, Chatway equips you with analytical tools to assess your support team's performance, highlighting strengths and areas for improvement.
Chatway: The Budget-Friendly Smith.ai Alternative
See why Chatway goes beyond Smith.ai. We empower your team to resolve issues faster and delight customers with advanced live chat features.
Free Forever Plan
This alternative to Smith.ai offers a free forever plan for a standalone live chat widget that you can add to your website. This allows you to chat directly with website visitors and gain valuable insights into their needs, all at no cost. It's a great way to test the waters of live chat and see if it's a good fit for your business before committing to a paid plan. Since Smith.ai doesn't have a free tier, this option lets you experiment with live chat risk-free.
Social Chat Buttons
Using Chatway as an alternative to Smith.ai puts your business ahead of the curve. With Chatway's Social Chat Buttons, you can easily integrate WhatsApp, Facebook Messenger, Instagram, and more into your live chat widget and turn conversations into conversions. This means your visitors can reach out through the channels they trust most, boosting engagement and building confidence in your brand.
Frequently Asked Questions
Chatway, an Smith.ai alternative, comes with an FAQ feature that displays helpful answers directly within your chat widget. This empowers customers to quickly find the information they need without waiting for a response. It’s like having a smart, always-available assistant that resolves common questions and keeps your support team focused on more complex issues.
Multi-Platform Integrations
Unlike Smith.ai, which charges $0.50 per chat per month for additional integrations, Chatway offers free integration with platforms such as WordPress, Square, and Facebook Messenger. This means you can seamlessly connect with these platforms at no extra cos
Powerful Features of Chatway Live Chat
Discover all the great things about Chatway Live Chat that make it perfect for your business.
Robust Multi-Channel Support
Easily handle messages from different platforms like your website, Shopify, Wix, Facebook, and more using Chatway. It's a great Smith.ai alternative that comes with the advantage of managing everything in one place through a single dashboard
Team collaboration
With its simple setup, Chatway enables you to perform tasks like adding team members as agents and assigning conversations without requiring technical assistance.
Mobile Apps
Chatway, an alternative to Smith.ai, offers iOS and Android mobile apps that make it easy to engage in conversations with customers anytime, anywhere.
Stories of Success
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Our Users Say It Best
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Moshe F. Saraf
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Mary Racine
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
Henrik Bennarp
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Laslo Dosa
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Barak Liberman
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Asbjørn Kofoed-Nielsen
Founder, WDT Tool
Frequently asked questions
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
Yes! Chatway offers a forever free plan with essential live chat features to provide quality support to your website visitors.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Smith.ai alternative. Please refer to the comparison table above for further details.