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chatway logo Chatway vs
Smith.ai chatway logo

Increase your productivity with Chatway, a Smith.ai alternative that enables you to deliver instant live chat support

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Why choose Chatway over Smith.ai?

Chatway streamlines support team collaboration, offering seamless note-sharing, task assignment, and joint issue resolution. As a Smith.ai alternative, it enhances your support process and fosters better teamwork among your staff.

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Free Plan

Access live chat features at no cost.

Chat Transfer

Seamlessly transfer chats between agents to reduce customer wait times.

Pre-Chat Form

Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.

File Sharing

Share files, such as images or documents, with customers for better support.

Private Notes

Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.

Unlimited Agent Seats

Invite multiple agents to provide support to customers and visitors.

Mobile Applications

Offer support to customers on-the-go with mobile apps(iOS and Android)

Boost Engagement With This Smith.ai Alternative

Chatway, as a smith.ai alternative, simplifies your workload by consolidating everything your support team needs into one user-friendly platform.

Chatway streamlines message handling across various platforms like Facebook, Shopify, and email, eliminating the hassle of switching between tabs. Share files effortlessly and gather crucial information such as email addresses with ease. Plus, it allows you to dive into visitor details like their location and online activity for personalized assistance.

Also, Chatway equips you with analytical tools to assess your support team's performance, highlighting strengths and areas for improvement.

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Chatway: The Budget-Friendly Smith.ai Alternative

See why Chatway goes beyond Smith.ai. We empower your team to resolve issues faster and delight customers with advanced live chat features.

Unlimited Conversations

This Smith.ai alternative allows you to chat with an unlimited number of visitors and customers for free. You can focus on providing excellent customer service and building relationships without worrying about extra costs tied to the number of chats. In contrast, Smith.ai limits the number of chats you can have based on your plan. This can be restrictive if you're looking for a more scalable solution. With this free Smith.ai alternative, you can experience the power of live chat to improve customer satisfaction and boost sales without any limitations.

Multi-Platform Integrations

Unlike Smith.ai, which charges $0.50 per chat per month for additional integrations, Chatway offers free integration with platforms such as WordPress, Square, and Facebook Messenger. This means you can seamlessly connect with these platforms at no extra cost.

Free Plan

This alternative to Smith.ai offers a free live chat widget that you can add to your website. This allows you to chat directly with website visitors and gain valuable insights into their needs, all at no upfront cost. It's a fantastic way to test the waters of live chat and see if it's a good fit for your business before committing to a paid plan. Since Smith.ai doesn't have a free tier, this option lets you experiment with live chat risk-free.

Powerful Features of Chatway Live Chat

Discover all the great things about Chatway Live Chat that make it perfect for your business.

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Robust Multi-Channel Support

Easily handle messages from different platforms like your website, Shopify, Wix, Facebook, and more using Chatway. It's a great Smith.ai alternative that comes with the advantage of managing everything in one place through a single dashboard

Quick, Fast Live Chat Widget Setup

Setting up this Smith.ai alternative is easy, even if you're not tech-savvy. With Chatway, you can customize your live chat widget to your liking using its simple interface.

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Easily Connect Chatway with Your Favorite Tools

Connect Chatway with your essential business tools like Shopify, Wix, WordPress, and Facebook Messenger. This helps you work smoothly without constantly switching platforms. Chatway offers a seamless alternative to Smith.ai for a more efficient workflow.

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a Smith.ai alternative?

Yes, Chatway is a great Smith.ai alternative. Please refer to the comparison table above for further details.