Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Offer instant live chat assistance on your website with Chatway, a Rocket.chat alternative
NO CREDIT CARD REQUIRED
Chatway brings your conversations from multiple channels so you can provide the instant help that your website visitors need. This is why Chatway is a great Rocket.chat alternative
Integrate your favorite tools (Facebook Messenger, CMS, CRS, etc) with live chat
Invite many agents to join and manage conversations on your widget
Match your live chat widget with your brand's aesthetics
Use rich-media files to provide context or clarity during conversations
Get notified of new chats and messages (email, website, push notifications)
Route chats between your teammates for better response times
Provide live chat assistance on platforms like Wix, Shopify, etc.
Enhance your website experience with real-time support. Foster meaningful connections and cultivating lasting customer loyalty. Chatway, a Rocket.chat alternative bridges the gap between your business and your audience, delivering tangible benefits for both sides.This ease of communication builds trust, increases satisfaction, and ultimately improves the customer journey.
Curious to know what makes Chatway a great Rocket.chat alternative? Check out the distinctive features below.
Unlike Rocket.chat, which caps agent seats in its pro plans, this Rocket.chat alternative offers unlimited agent seats. This empowers you to scale your customer service team as needed, leading to shorter wait times, faster resolutions, and more personalized assistance for your customers. This can significantly improve customer satisfaction without requiring additional costs.
This Rocket.chat alternative simplifies your customer communication by streamlining all your conversations into one central inbox. Whether they contact you through your e-commerce store, website, email, or Facebook Messenger, you can manage everything from a single platform. Unlike Rocket.chat, which doesn't include Facebook Messenger, this solution gives you complete freedom to connect all your channels, regardless of what your needs are.
See firsthand why Chatway's features make a compelling case for a wholesome and unified live chat app.
Use this Rocket.chat alternative to bring customer interactions from multiple channels like Shopify, Wix, and Facebook under a single dashboard.
Set up, add or remove features from your live chat widget in a couple of minutes, even if you have no technical experience.
Respond to queries before they scale into bigger issues, address concerns, offer special deals and connect on a deeper level with this Rocket.chat alternative.
Our Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.
All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.
Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.
Yes. You can customize the widget and change the color, size, position on screen and more.
Yes. you can enable push notifications and email notifications for your Chatway conversations.
Yes, Chatway is a great Rocket.chat alternative that can be used for free. Please check the comparison table above for more information.