Live Visitors’ Insights

With real-time insights, you can see what pages your visitors are exploring and how long they stay. This helps you connect with them at the right moment, offering a personalized experience that keeps them engaged and increases conversions.

No Credit Card Required

Real-Time Visitor Monitoring

Chatway provides you with a dynamic, real-time list of visitors currently browsing your website. This detailed view includes essential information such as the visitor’s name, current webpage, geographic location, and email ID.

Initiate Chats With Live Visitors

With the "Start Chat" button you can proactively initiate conversations with active visitors in real time. This allows you to engage potential customers, answer queries instantly, and provide timely support.

Advanced Filtering Options

Chatway offers filtering options to help you refine your visitor list based on specific criteria. You can filter visitors by country or segment them by visitor type whether they are new or returning.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Visitor Identification & Secure Chat History on Widget Side

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Live Conversation Translation

Set your preferred chat language and automatically translate incoming messages in other languages. This helps you communicate with global customers, providing a more personalized experience.

Customers Order & Cart Data (WooCommerce & Shopify)

Chatway integrates with platforms like Shopify and WooCommerce, giving insights into customer orders, cart value, and order history. Share product links, categories, and discount codes directly within the chat, without leaving the conversation.

Custom Segments

Easily group conversations based on criteria like visitor behavior, demographics, or chat history. Custom segments help your team organize chats, prioritize support, and deliver better responses.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Page & Country Targeting

Control exactly where and to whom your live chat widget appears. Show the widget on specific pages, like your pricing or product pages, and target visitors from selected countries. This ensures the right people see the chat at the right time.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Boost Customer Engagement With Live Visitor Insights

Get real-time insights into your website visitors and connect with them at the perfect moment. See who's browsing, what they’re interested in, and engage proactively to boost conversions and satisfaction.

Real-Time Visitor Insights

Track your website visitors as they navigate your site. Get instant access to key details like their name, location, email, and the pages they’re viewing. This helps you personalize interactions and engage meaningfully.

Proactive Customer Engagement

Don’t wait for visitors to reach out-start the conversation first! Use "Start Chat" to connect with new and returning visitors, offer real-time support, and turn passive browsing into valuable interactions.

Target the Right Visitors with Filters

Easily refine your audience using filters like country and visitor type. Focus on specific segments, engage the right people, and re-connect with returning customers effortlessly.

Empower Your Agents for Maximum Efficiency

Give your team real-time visitor insights to help them respond faster and more effectively. This ensures timely support, happier customers, and a more productive support team.