Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Integrate Chatway live chat & helpdesk for WordPress to respond to queries in real-time, boost conversions, and enhance customer service.
WordPress is a leading website-building platform that offers a flexible and customizable content management system (CMS), powering millions of websites worldwide. Whether you're creating a simple blog or a full-scale e-commerce site, WordPress provides a wide range of themes, plugins, and other tools to efficiently manage your online presence.
Integrating Chatway live chat & helpdesk plugin with WordPress can greatly improve customer support and engagement on your website. Chatway live chat offers helpful features like real-time responses, canned responses, team collaboration tools (such as private notes and reminders), and multilingual support and live translation.
This helpdesk and live chat plugin for WordPress allows businesses to provide prompt and efficient customer service directly from their website. Chatway live chat also supports multiple agents and centralized messaging, enabling teams to manage inquiries smoothly. This not only boosts customer satisfaction but also increases conversions and strengthens your online business.
Integrating this helpdesk and live chat plugin for WordPress provides numerous benefits.
Engage with visitors through unlimited conversations and provide customer support using Chatway live chat and helpdesk widgets, which can be added to as many websites as needed without any restrictions.
Enhance team productivity by inviting multiple support agents to your Chatway account, assigning roles such as admin or member, utilizing private notes for internal communication, and setting reminders for follow-up tasks to maintain smooth workflows.
Stay accessible and offer customer support on the go with native iOS and Android apps. Manage conversations easily, respond quickly, and deliver excellent customer service anytime, anywhere.
Stay alert with real-time push and email notifications for incoming messages, ensuring you never miss an opportunity to engage with visitors and provide support right when they need it.
Increase response times and maintain consistency with pre-written replies to common questions, saving time while delivering a unified message.
Deliver quality customer support to a global audience with multilingual chat support and real-time translation, ensuring smooth communication across languages and enhancing the international customer experience.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
