Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Integrate Chatway live chat & helpdesk with Volusion to respond to queries in real-time, boost conversions, and improve customer satisfaction.
Volusion is a widely used e-commerce platform that makes it easy for businesses to build and manage online stores. However, without a direct way to engage customers while they shop, many sales opportunities can be lost. This is where Chatway live chat comes in, giving store owners a communication channel to address customer questions and concerns at important moments, especially when shoppers are deciding whether to complete a purchase. Having real-time conversations with customers can make the difference between a successful sale and an abandoned cart.
With Chatway, businesses can take advantage of a range of features that enhance customer service. Store owners can offer real-time live chat support, manage unlimited conversations across multiple stores from a single dashboard, and track visitor activity to proactively assist shoppers.
Chatway live chat also makes team collaboration easy with built-in tools such as private notes, team roles, and follow-ups, helping staff work together smoothly to deliver consistent customer service.
In addition, Chatway live chat keeps store owners connected wherever they are through mobile apps available for iOS and Android. This means they never miss an opportunity to respond to a customer. Instant push and email notifications ensure every message is addressed promptly, while canned replies and FAQs help resolve common questions efficiently. Chatway also supports multilingual chat and live translation, making it easier to engage with customers from around the world and remove language barriers.
Whether customers are asking about products, seeking help during checkout, or wondering about shipping, Chatway makes it simple to offer fast, friendly, and personalized support. This high level of service helps turn browsing visitors into paying customers and encourages first-time shoppers to become loyal repeat buyers. With Chatway live chat integrated into Volusion, delivering outstanding customer service has never been easier or more effective.
Integrating this live chat app on Volusion offers numerous benefits:
Effortlessly handle unlimited customer interactions across multiple stores with Chatway live chat. Connect with visitors instantly and without limits, keeping your business accessible and responsive at all times. This leads to higher customer satisfaction, better retention, and a seamless experience across all your platforms.
See what pages your visitors are browsing and how they interact with your store in real time. Reach out with tailored messages that guide them to checkout, boosting conversions and improving user experience.
Assign roles like admin or member, leave private notes, and set follow-up reminders to ensure smooth collaboration and high-quality customer service from every team member.
Respond to customers anytime, anywhere with Chatway’s mobile apps for iOS and Android. Never miss an opportunity to engage, even on the go.
Chatway keeps you updated with real-time push and email notifications so you can reply to customers quickly, improving satisfaction and helping prevent lost sales.
Speed up customer support with canned responses and an integrated FAQ section within your chat widget. Customers can get quick answers even during off-hours, reducing repetitive work for your team.
Easily serve a global audience. Chatway's multilingual chat and live translation help you engage and support customers in their preferred language — no barriers, just smooth communication.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
