Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Enhance your student support on Thinkific with Chatway’s live chat and helpdesk. Engage learners in real time, reduce drop-off rates, and build stronger course communities.
Thinkific is an online course platform that makes it easy for creators, coaches, educators, and businesses to design, launch, and scale online courses. With its drag-and-drop course builder, built-in marketing tools, and rich learning analytics, Thinkific provides everything you need to turn your knowledge into a thriving education business. Whether you’re running a one-person passion project or a growing e-learning brand, Thinkific helps you deliver professional, high-impact learning experiences to students around the world.
Now imagine combining that with the power of real-time support. By integrating Chatway with your Thinkific site, you can instantly upgrade your course environment with direct, one-on-one communication. Instead of waiting for emails or dealing with support delays, students can reach out to you the moment they need help; whether they’re stuck on a quiz, confused about a module, or simply looking for guidance. Chatway turns your course into a more responsive, interactive learning space where students feel seen and supported.
With Chatway’s fully customizable widget, you can brand your live chat experience to match the look and feel of your course site. Set your colors, tone, and agent names for a cohesive experience that fits your brand personality. Features like canned responses and multilingual support let you streamline communication and personalize support at scale. It is perfect for creators managing large student communities or international audiences.
Best of all, there’s no need to touch a single line of code. Installing Chatway from the Thinkific App Store takes just minutes. Once live, you can monitor student messages, assign agents, and respond to queries from your desktop or mobile device. It’s the easiest way to stay close to your learners, reduce drop-offs, and boost course completion rates—without adding to your workload.
When you bring Chatway into your Thinkific experience, you’re not just offering support; you’re building trust, increasing retention, and setting your course apart from the rest.
Integrating this Live Chat app for Thinkific provides numerous benefits:
With Chatway, there are no limits to how many students you can engage with. Whether you’re offering one course or a full online academy through Thinkific, Chatway allows you to chat with all your learners in real time. This ensures that no student feels ignored or left behind. You can guide new visitors, assist current learners, and re-engage inactive students; all from one centralized chat dashboard. The result? Higher engagement, better retention, and a more connected learning experience.
Running a successful online course often means having a support team in place—and Chatway makes managing your team easy. You can assign admin or member roles based on responsibilities, leave internal notes for context on conversations, and set follow-up reminders so no student inquiry slips through the cracks. These features help your team stay organized and aligned, ensuring faster response times and a consistently high level of learner support throughout your Thinkific platform.
Learning doesn’t stop, and neither should support. With Chatway’s mobile apps for iOS and Android, you or your team can respond to learner queries from anywhere, anytime. The app includes full chat functionality, so you’re never tied to your desk. This kind of flexibility is essential for busy course creators who want to stay responsive and maintain learner satisfaction at all times.
Speed matters when a student is stuck or confused. Chatway ensures you never miss a message by sending instant email and push notifications whenever a learner reaches out. These real-time alerts allow you to jump into conversations as they happen, reducing wait times and keeping the learning momentum going. Prompt replies can be the difference between a frustrated dropout and a loyal learner.
Tired of typing the same answers over and over? Chatway lets you create and save canned responses to common questions about course access, payment issues, schedules, certificates, and more. With just a click, you can send thoughtful, professional answers in seconds. This saves time, maintains consistency, and ensures that no matter who on your team is replying, learners receive clear and reliable information every time.
If you have a global audience—or plan to reach one—language should never be a barrier. Chatway’s live translation feature allows you to chat with learners in their preferred language. Simply type in your language, and the system translates messages back and forth in real time. This not only opens your Thinkific courses to international students, but also builds trust and inclusivity by showing you’re committed to meeting students where they are.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
